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Transform HR Service Delivery With Generative AI

Empower Your HR Service Desk with Our Innovative, AI-Powered Solution Integrated within MS Teams and Get Back to What Matters Most - Your People!
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Rezolve.ai's HR Service Desk improves employee engagement & productivity by providing quick and easy access to HR support, while automation and self-service enhance HR team efficiency.

Service Your Employees Like Never Before

SMART CHATBOT FOR INSTANT HR SUPPORT

Smart AI-powered virtual assistant within Microsoft Teams.

Automate answering common FAQ questions, creating HR cases and workflows.

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AUTOMATED ONBOARDING

Seamless onboarding to help new hires become effective quickly.

Automate user provisioning, assign trainings, provide an AI knowledge buddy to answer all questions of new hires.

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EASY TO USE POWERFUL ENGAGEMENT TOOLS

Keep an eye on the pulse of the organization using employee surveys in Microsoft Teams. Improve engagement with built-in notifications.

Access multiple elements like test, surveys and quizzes to engage your employees.

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Transform All HR Support Processes with High-Powered Generative AI Chatbot

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MODERN CASE MANAGEMENT FOR HR

A ticketing system purpose built for HR teams. Easy ticket creation, intelligent routing to right HR team & powerful dashboard to track and manage work.

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AUTOMATIONS ACROSS EVERYTHING

With more automations and integrations than any other HR service desk, Rezolve.ai can deliver instant help to employees and save your time for crucial tasks.

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HR EXPERT CONNECT

When needed your employees can use live-chat to get connected to HR experts instantly.

Getting help has never been easier.

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Transform All HR Support Processes with High-Powered Generative AI Chatbot

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Trusted By Top Brands

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Spencer. M

T Specialist / Robotics Specialist

"Their roll-out team has been great at getting us set up and ready to go. Our users are already comfortable with Microsoft Teams, so it was a no brainer to bring the help desk directly into Teams chat."
Jason.C
"Rezolve's AI technologies provide a modern solution for Service Desk solutions. AI is the future or Service Desk for IT and other departments."
Brian. L
"The interface is intuitive and customizeable. The Rezolve.ai team have been very helpful with integration."
Nate. R

IT Support Specialist

"Rezolve.ai allows our staff to get help 24x7 365 days a year from any device. This can free up support staff for more in depth support."
Chris. T
"I like that Rezolve is being regularly improved upon and the support team is always very interested in our feedback."
Daniel. E
"Rezolve.ai has been with us every step of the way from initial onboarding and constant feature requests."
G2 User
Creating a unified "help desk" has helped us manage, track and analyze our help requests. Our staff can easily create request tickets or get the information they need from the system knowledge base.
Brandon C
Super helpful and such a smooth transition with the implementation. Very thoughtout and thorough!. Everyday questions and problems that end-users have. Tier 1 support questions.
Andrea. H
The support. Anytime we get on a call with Rezolve we always find it being a great experience. The Rezolve support team we have assigned is GREAT! We are always in good hands
Spencer M.

IT Specialist/ Robotics Specialist

"High potential for automating many Helpdesk tasks"
Rajeev K.

CEO

“Perfect employee self-service platform for organizations using MS Teams and Office 365"
JOSHUA O'BRIEN

Technology Manager

“Your product is everything I've ever dreamed of - You guys are on the forefront of help desk technology"
Marcus Chow

IT Lead, Patelco Credit Union

"Rezolve.ai is a Force Multiplier"
Gabe C

CTO

"Rezolve operates 24 hours a day, 7 days a week, supporting workers.."
MICHAEL K. SMITH

Chief Information Officer

"Rezolve.ai is the future of Service Desk…."
Marcus Chow

IT Lead, Patelco Credit Union

"Rezolve.ai is a Force Multiplier"
Gabe C

CTO

"Rezolve operates 24 hours a day, 7 days a week, supporting workers.."
MICHAEL K. SMITH

Chief Information Officer

"Rezolve.ai is the future of Service Desk…."
JOSHUA O'BRIEN

Technology Manager

“Your product is everything I've ever dreamed of - You guys are on the forefront of help desk technology"
Spencer M.

IT Specialist/ Robotics Specialist

"High potential for automating many Helpdesk tasks"
Rajeev K.

CEO

“Perfect employee self-service platform for organizations using MS Teams and Office 365"

Most Feature Rich HR Service Desk

Cut Your HR Support Volume in Half
Leverage artificial intelligence and automation to resolve common HR requests automatically, enabling HR teams to focus on more complex tasks.
Deliver Amazing Service Experience
Deliver a superior service experience to employees, providing personalized support and assistance via MS Teams and other leading channels.
Empower Employees with Self-Service
Enable employees to resolve common HR requests themselves, reducing the need for HR support and increasing overall productivity.
Revolutionize Your HRIS Experience
Streamline HR processes and makes HRIS more user-friendly, providing a better experience for both employees and HR teams.
Make Employees Feel Supported
Enable HR teams to provide timely support and assistance to employees, making them feel valued & supported.
Data Driven Employee Engagement
Measure and increase employee engagement levels, driving better business outcomes and enhancing the employee experience.

Frequently Asked Questions

1. How can Rezolve.ai optimize Service delivery cost for HR?

Rezolve.ai uses automation and AI to reduce the cost per transaction for repetitive tasks by up to 85%, handling generic HR policy and transactional questions.

2. How does Rezolve.ai increase HR Technology adoption?

Rezolve.ai enables employees to use any HR technology via MS Teams, thanks to over 150+ integrations, responding to emails and orchestrating workflows.

3. How can Rezolve.ai create a strategic shift in value generated by HR?

Rezolve.ai lets AI handle transactional activities, allowing HR to shift focus to higher value functions and issues, reducing enterprise risk.

4. How does Rezolve.ai engage and retain employees for HR?

Rezolve.ai offers Surveys, Notifications over MS Teams, Change management/learning videos, providing a truly modern and premium employee experience.

5. Can Rezolve.ai reduce the burden on overworked HR specialists?

Yes, Rezolve.ai's generative AI capability answers generic HR policy and transactional questions, reducing the burden on HR specialists.

1. What are the main pain points of a Service Desk?

The main pain points include lack of self-service, high learning curve for support agents, knowledge limited to articles, rigid/non-customizable workflows, lack of automation, limitations with integrations, high costs, outdated user interfaces, data security and privacy concerns, and lack of transparency for compliance audits.

2. How does the lack of Self-Service affect the Service Desk?

Without self-service, everything comes as tickets, leading to more human resources needed. Rezolve.ai offers a self-service bot that auto-resolves concerns, deflecting up to 60% of tickets that traditional service desks would have raised.

3. Why is there a high learning curve for Support Agents?

Support agents face a high learning curve due to complex workflows and sub-optimal user experience. Rezolve.ai offers intuitive, agent-friendly workflows and AI-based features like Agent Assist to boost productivity.

4. What is the limitation of Knowledge Articles in a Service Desk?

Knowledge is confined to articles and posts. Rezolve.ai consumes knowledge from various sources, including insights from resolved tickets, to answer queries more effectively using generative AI capabilities.

5. How can Rezolve.ai Address Rigid/Non-Customizable Workflows?

Rezolve.ai allows users to create and customize their workflows using Bot Studio and offers complete customization for ticket workflows through service catalog.

1. What are Traditional Service Desks and what are their characteristics?

Traditional Service Desks are manned by human agents and use a ticket-based system for resolving issues. They offer personalized support with a human touch but may face challenges with scalability, potential human errors, slow response times and lack of agility in business operations.

2. What are Generative AI Service Desks and how do they differ from Traditional Service Desks?

Generative AI Service Desks leverage AI to handle tasks, offering automation, data-driven insights and real-time resolutions. They differ from Traditional Service Desks by providing faster responses, scalability, customization and handling routine tasks without human intervention.

3. How does Generative AI Impact the Efficiency of Service Desk operations?

Generative AI enhances efficiency by automating routine and repetitive tasks, reducing manual labor, offering faster resolutions and providing smart answers to users in real-time.

4. Can Generative AI Service Desks provide personalized support like Traditional Service Desks?

While Traditional Service Desks offer personalized support through human agents, Generative AI Service Desks can be designed to understand user queries and provide personalized responses, although they may lack the same level of human touch.

5. How does Generative AI Impact the Workload and Role of Human Service Desk Agents?

Generative AI complements human agents by handling routine tasks, allowing them to focus on complex and strategic issues. This improves job satisfaction and enables higher value support.

1. How do you set up Rezolve.ai in MS Teams, Web Interface?

Setting up Rezolve.ai is a straightforward process, whether you're using MS Teams or a web interface. Just like installing a new app on your phone, find it in the Teams app store, click install and follow the simple instructions. This quick setup allows you to start reaping the benefits of this powerful tool immediately.

2. How does the Implementation Process Work?

The implementation of Rezolve.ai is designed to be user-friendly. The process includes tailoring the system to your specific needs, integrating it with existing IT infrastructure and training your team on how to use it. The friendly team at Rezolve.ai guides you through each step, ensuring a smooth transition.

3. How long does it take to implement Rezolve.ai?

The implementation timeline can vary depending on your organization's unique needs. Unlike time-consuming software updates, most organizations can expect to have Rezolve.ai up and running within a few weeks, allowing for a quick transition to improved efficiency.

4. Can you transfer data from the Old Service Desk to Rezolve.ai?

Absolutely! Rezolve.ai is built to ensure smooth transitions. Think of it as moving your music library from one streaming service to another. The team at Rezolve.ai will assist you in transferring your data from your old service desk, making sure that no essential information is lost.

5. What are the different implementation plans for Rezolve.ai?

Rezolve.ai offers a variety of implementation plans to match different needs and budgets. It's like choosing a mobile phone plan; you can select the one that best fits your organization's requirements. These plans provide the flexibility to align with various business sizes and goals.