The Agentic AI Revolution: Transforming Enterprise Employee Support

AI + Human — Enabling the Workplace of the Future

"You have built Rezolve as an agentic ITSM service for people to use. I would go to it and say, 'Hey, I need a new laptop,' and it might come back at me with, 'What do you need that for? What's wrong with your old one?' and help me file that ticket. But increasingly, we are building for other agents. We are seeing—and will continue to see through 2026—the rise of general purpose agents. "- Marco Casalaina

"I also believe new jobs are going to be created. We may not know all of those jobs yet, but as we have more agents in the workforce, there are going to be different roles for human beings—and we're already seeing some of those emerge. As leaders, we have to push ourselves to reimagine work and what those roles are going to look like."- Sona Chawla

"If we can turn challenges into that mindset and approach, then there's always going to be areas for growth. There's always things for us to refine, to improve—specialties and passions that we can pursue and help others enjoy, passions they haven't been making time for."- Chris Lawrence

Enterprise AI Transformation: Vision & Journey

"We saw Agentic AI as an opportunity to shift from traditional keyword searching and ticket management into proactive, conversational, and task-oriented support. Instead of expecting employees to remember all the complex systems and navigate those processes and tools, we wanted an agent that could do the navigation for them."- Melissa Hinson Feehan

"Now you have somewhere you can ask questions and get an answer. I really see that as a very strong addition—especially for questions that might feel too private or embarrassing to ask a human. "- Mette de Nully

"It's key to start small, but think systematically. Start with something that can deliver a quick success to get people engaged, but always have the big picture in front of you."- Veronica Venier

"I keep telling people: just because it's Agentic AI, don't assume that 'garbage in, garbage out' does not apply. It still applies. "- Manish Sharma

Trust by Design: Building Enterprise-Grade AI Agents with Integrity

"Start small, but think big. Build cross-functional teams, do small pilots, and define proper guardrails—like not using sensitive data and sticking to standard models"- Pramod Gosavi

"There are various levels of trust that need to be built across an enterprise. It will be up to the vendors to provide that—being able to offer explainability to the end user and clearly document how the data is used. "- Arun Goel

"It's accelerating, not decelerating. We used to think of low-code builders, but who wants to learn a low-code builder anymore? I just want to build a workflow that does the work—I don't want to learn a studio that tells me how to build it."- Saurabh Kumar

"Through the Rezolve.ai platform, we're able to promote company events, send reminders, and highlight internal job opportunities through announcements. Rezolve.ai also helps provide 24/7 assistance for our employees" - Camille Oga, Human Resources Specialist | HawaiiUSA Federal Credit Union

"One of the biggest game-changers for us has been the Rezolve.ai employee bot, which we call Ava. It helps our employees get quick, accurate answers to their IT questions right inside Teams." - TSV Srinivas, Director of IT Strategy and Process | UNFCU

"One of our favorite features in Rezolve.ai is our automation of job descriptions. It has taken what would oftentimes take hours for us to start from scratch, and now we are able to deliver a branded job description in mere minutes." - Mary Goldy, Lead, Total Rewards and Operations (People & Culture) | Cherry Bekaert

"What truly sets our partnership with Rezolve.ai apart is the level of attention and care we receive from the team. The team has been highly responsive and very intentional about ensuring that our issues are captured, prioritized, and resolved." - Rita Okonji, Senior HR Technology Analyst | Myers Industries

"It's really easy to pin Rezolve.ai to the Microsoft Teams menu via policy across our tenant, so it's available for anybody that needs an answer on campus, whether they're an employee or a student." - Nick Messer, Director of Client Services | University of Evansville

"Bridge Assist AI, powered by the Rezolve.ai Service Desk platform, has been answering over 40% of questions from Lightbridge Academy team members automatically, 24/7/365, while intelligently routing the rest to exactly the right resource per need." - Benjamin Blake, Chief Information Officer | Lightbridge Academy

"Rezolve.ai has become an integral part of our AI strategy as we try to get our internal employees to adopt the new world of technology. We really love that it's seamless, and that you can conversationally interact with our bot " - Anthony Giardina, Chief Technology Officer | Mitchell Martin Inc.

"Rezolve.ai as a ticketing platform is exactly what Galls needs because it is extremely flexible and works as we need. As departments, needs, and information gathering change on a regular basis, we are able to make the platform work for us" - Eric Helton | Sr. Director of IT Infrastructure & Security, Galls Team

"What we appreciate most about the Rezolve.ai platform is how intuitive and flexible it is. It doesn't just automate tasks; it elevates the entire support experience." - Paul Haugan, Director - Innovation and Technology | City of Auburn

"The Rezolve.ai bot plays a significant role in improving the support experience by efficiently guiding users and routing requests to the appropriate resources, reducing uncertainty and streamlining the intake process." - Vicki Ricketts, End User Analyst, DT, ATI Materials Team

"Rezolve.ai has played a critical role in this success. The platform is intuitive, scalable, and thoughtfully designed to support enterprise environments while remaining easy for users to adopt."- Vu Tran IT Manager, End User Support | GESA Credit Union

Opening Remarks: The Agentic AI Revolution

Your employees don’t care about MCP. Your CFO does not care about reasoning. Your board really does not care about multimodal AI. They care about one thing: outcomes. Can you actually reduce costs? Can you make your employees happier? Can you make your service teams more efficient? That’s the conversation that matters. Saurabh Kumar

Multimodal AI in Action: Voice, Email, Search & Service Catalog

"I'm going to show one of the most impressive capabilities of our AI with our Voice AI ability. I'm going to actually call into our AI attendant help desk, which is going to help me reset my password."- Chris Martin

"We're also able to detect sentiment from the user's text. So, if a user is using all caps or exclamation points, we can tell that they're frustrated and we can escalate that ticket to a human agent to intervene."- Amaan Ali

"I'm going to be showing you guys how we can deliver services conversationally using our service catalog and Vision AI. So let's just say that I have an invoice that I need to get paid, right? I can say something like, 'I need to get an invoice paid ASAP."- Josh Carrero

"We are now bringing the power of the Creator Studio and AI plus APIs and scripts to the customer through our AI Flow Builder and AI editing tools."- Andrew Richardson

CONCURRENT BREAKOUT SESSIONS

Track A: Living in a Multi-Agent + Human World — Agentic AI & Creator Studio

"An AI agent can consume functions, it can consume MCP endpoints, APIs, and we'll show you what that looks like here. So here you see we've got a fully ready-to-go agent. Now, of course, it's probably going to take some refinement for us to get it to do exactly what we want, but the AI generation definitely gives us a good starting point."- Joshua O'Brien

"We're really excited about the agent-human collaboration portion of our Agent Studio. So, when you're building these complex flows, you're not alone. You can ask for help, you can ask for approvals, and you can get un-stuck."- Robert O'Brien

Track B: How Advanced Agentic AI is Changing Employee Support — From Knowledge to HRIS Automation

"One of our global clients reduced their HR tickets by about 35% simply by centralizing and structuring personalized HR knowledge. Previously, their team managed HR knowledge through a shared Excel file. By structuring it centrally in the AI platform, they were able to support employees much faster."- Tracy Vo

"Our AI can also automate onboarding and offboarding tasks. It can create accounts, grant access, and even order equipment. This frees up the HR team to focus on the human side of onboarding, like making sure the new hire feels welcome and has a great first day."- Diana M Ramirez

Track C: Smarter Service, Bigger Margins — How MSPs Can Win with AI

"The primary use case is empowering your staff, empowering your engineers. Because you guys have good data, it's just not necessarily visible. It's sitting in SharePoint, processes, procedures. We're leveraging AI to find all of that and the historical context to solve problems more rapidly."- Matt Ruck

"We've seen how powerful it is just to get the right information to the right employee at the right time. We also have the ability to send proactive notifications for specific audiences as well. So employees are getting faster answers, and HR teams are getting fewer tickets to support."- Tracy Vo

Track A: Time to Replace Your Legacy ITSM — Work Smarter, Spend Less

"This isn't just about why legacy ITSM tools are expensive or outdated. It's about the risk of not moving. The market is moving extremely fast with AI, and it's only accelerating. Many traditional ITSM platforms are still struggling to deliver even basic AI outcomes that Rezolve.ai delivered years ago."- Honey Arora

"With our AI-first ITSM, we've seen customers reduce their ticket volume by up to 60%. That's a huge cost saving, but it's also about freeing up your agents to work on more strategic initiatives."- Avanish Kumar

Track B: Rezolve SearchIQ for HR — Instant Answers, Zero Friction

"With SearchIQ, employees can just ask a question in natural language and get an instant answer. They don't have to know which document to look in or what keywords to use. It's a much more intuitive and user-friendly experience."- Josh Carrero

"We had one client who was getting hundreds of questions a month about their parental leave policy. After implementing SearchIQ, those questions dropped by over 80%. That's a huge win for the HR team, but it's also a better experience for employees who are trying to navigate a really important life event."- Monique Di Liberto

Track C: MSP & Enterprise IT Support Automation with AI Agents

"The Text Command Center is made for managers and executives. It has five aspects: Triage, Escalations, Client Health, Engineer Health, and Scheduler. And there's AI embedded into all five of these modules to give you actionable, fact-driven insights."- Matt Ruck

"We're using AI to scan the engineer's skills. So, for a given ticket, it will say, for example, that a particular engineer is the number one choice with 85% confidence because they have advanced Outlook skills. This makes the purpose of triage really simple for the manager "- Tracy Vo

Customer Awards & Partner Recognition

"These awards are a way of recognizing the partnerships we've built and the results we have achieved together. Your teams challenge us, they inspire us, and they help shape how our platform and services continue to evolve."- Diana M Ramirez

"The best outcomes don't come from technology alone. They come from strong partnerships, open communication, and a shared commitment to solving real problems. We see you as an extension of our team, and we're grateful for the opportunity to learn from you, build with you, and grow together."- Monique Di Liberto

Closing Keynote: The Road Ahead

Future has two fascinating qualities. First, it's always a little bit away from us. Second, it evokes emotions. If you're well-prepared for the future, you're feeling happy and optimistic. But when you are not prepared, you're stressed out. It is time to invest in our futures, and the way we can do that is not by sticking to older technologies. Manish Sharma