Case Studies

From manual IT support to agentic AI: BW Offshore’s support transformation

About BW Offshore

A global offshore production solutions company

BW Offshore is a global offshore production solutions company that engineers innovative floating production solutions for evolving energy markets. With more than four decades of offshore operations and project execution experience, BW Offshore has built a strong track record in complex offshore production environments.

Since its origin, BW Offshore has executed more than 40 FPSO and FSO projects, combining engineering expertise, operational reliability, and global support capabilities to serve offshore energy operations across major oil and gas regions.

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From manual IT support to agentic AI: BW Offshore’s support transformation

Discover how a global offshore production solutions company transformed IT support for its distributed workforce using Rezolve.ai’s AI-powered platform.

1982

Founded

890

Employees

5

Global regions

About BW Offshore

A global offshore production solutions company

BW Offshore is a global offshore production solutions company that engineers innovative floating production solutions for evolving energy markets. With more than four decades of offshore operations and project execution experience, BW Offshore has built a strong track record in complex offshore production environments.

Since its origin, BW Offshore has executed more than 40 FPSO and FSO projects, combining engineering expertise, operational reliability, and global support capabilities to serve offshore energy operations across major oil and gas regions.

Offshore expertise

More than 40 years of experience in offshore operations and project execution

Proven track record

40+ FPSO and FSO projects executed across the company’s history

Global operations

Supporting offshore production environments across major oil and gas regions

Operational reliability

Built around uptime, safety, service quality, and continuous improvement

THE CHALLENGE

Smarter IT support for a global team

As BW Offshore supported a global and distributed workforce, employees needed faster, more accessible IT support. Teams across locations and time zones needed help without waiting for manual responses, switching between tools, or losing time on routine issues that could be resolved faster with automation.

24/7 support needs

Employees needed reliable access to IT support across locations, time zones, and working hours

Routine ticket resolution

Repetitive support requests consumed valuable IT team time and limited focus on higher-impact work

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Support access

Employees wanted help directly inside the tools they already use every day

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THE SOLUTION

Agentic AI-enabled IT support with Rezolve.ai

BW Offshore rolled out Rezolve.ai to transform how employees access IT support. The platform brought intelligent, always-available assistance directly into Microsoft Teams, helping employees get support where they already work.

Rezolve.ai was not just a new tool for BW Offshore. It became a game-changer for IT support and service delivery.

THE IMPACT

Faster, More Efficient Support

The rollout of Rezolve.ai helped BW Offshore fundamentally change how its global team accesses IT support. By combining 24/7 smart support, automated ticket resolution, Microsoft Teams integration, and a constantly evolving knowledge base, BW Offshore elevated service delivery while giving IT teams more time to focus on strategic priorities.

24/7 availability

Smart support available around the clock for BW Offshore’s global team

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Reduced downtime

Always-available assistance helped employees get support faster and reduced delays in resolving issues

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Automated resolution

Routine tickets were automated, allowing the IT Support and Applications team to step away from repetitive tasks

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Support in Microsoft Teams

Employees could get help without leaving the collaboration platform they already use

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Smarter knowledge

A constantly evolving knowledge base helped the system improve continuously over time

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"The cornerstone of this achievement was our successful rollout of Rezolve.ai. This hasn't just been a new tool; it's been a total game-changer for BW Offshore."

Anna Espiritu

IT Support and Applications | BW Offshore

WHAT'S NEXT

Continuing to raise the bar for IT support

BW Offshore views this transformation as just the beginning. With Rezolve.ai in place, the company can continue improving IT support, strengthening service delivery, and helping employees get the support they need faster and with less friction.

Expanding smarter support

Continuing to scale AI-powered support across BW Offshore’s global workforce

Advancing automation

Automating more routine support processes so IT teams can focus on strategic priorities

Improving knowledge access

Building on a constantly evolving knowledge base that becomes smarter and more useful every day

WHY IT MATTERS

Technology as a tool for operational excellence

For BW Offshore, technology is a tool for making work faster, smarter, and more reliable. By bringing Rezolve.ai into everyday IT support, the company made support easier to access for employees across its global workforce.

The transformation shows how Agentic AI can reduce manual effort, improve employee experience, and help support teams focus on work that creates greater value.

Together, BW Offshore and Rezolve.ai are building a smarter support model where employees feel supported, IT teams are empowered, and service delivery keeps improving every day.

Rezolve.ai empowers BW Offshore

Bringing automation and AI into everyday IT support — transforming service delivery today while laying the foundation for smarter, more scalable operational excellence.