Virtual webinar

Agentic AI for Shared Services: From Promise to Practice

AI-first from the ground up. See the five moves that define a modern service desk, and the product behind each one.

Zoom
October 30, 2025
1:00 – 1:30 PM EST

Reserve your spot

Secure your spot. It's free to attend

About event

More IT teams are asking the same question: are we still getting our money's worth from ServiceNow?Between the subscription, the administration, the workflow rebuilds, and the wait for anything to actually change, the real cost has a way of outgrowing the value. So in this session, we're doing something different.

Instead of walking a feature checklist, we'll tell the story of the modern service desk in five moves, and show you the product behind each one.

This isn't only about replacing ServiceNow. Whether you want to move off it entirely or add agentic AI on top of what you already run, Rezolve.ai works both ways, as a full alternative or as a layer of intelligence that augments your existing ServiceNow environment.

In 60 minutes, Manish Sharma (Co-Founder and CRO), Josh O'Brien (Head of Generative AI), and Rob O'Brien walk you through what it means to be AI-first, agentic ITSM for IT, HR, and FinOps: five product glimpses, one for each move a modern service desk has to make. Built for the agentic era, not retrofitted for it.

Why this matters

TCO keeps rising. Change is slow. Teams are asking if there's a better way.

What you'll see live

Five product glimpses across Resolve, Learn, Assist, Automate, and Record.

Who it's for

Teams evaluating ServiceNow, Ivanti, Jira Service Management, BMC, or building with AI.

What you’ll learn:
The five moves of a modern service desk:
Resolve. How an AI-first front door settles most requests on its own, across chat, email, and voice, before they ever become tickets.
Learn. How the system gets smarter from every interaction, closing knowledge gaps so it resolves more over time instead of staying static.
Assist. How the tickets that do form arrive already worked, triaged, summarized, and drafted, so agents review instead of starting cold.
Automate. How anyone builds agents and automations in plain language, cloning proven ones and connecting to your stack.
Record. How it all runs on a real system of record, standalone, or as the intelligence layer on top of ServiceNow.
Plus: what "AI-first" actually means in agentic ITSM, how we handle InfoSec, compliance, and data leak prevention, and a summer transition offer available to attendees.
Speakers
Speaker
Joshua O'Brien
Head of Generative AI
Frequently asked questions
1. Is this a live demo or just slides?

It's a product demo. You'll see five glimpses of Rezolve.ai in action, one for each move of a modern service desk, so you can judge it for yourself.

2. Do I have to be a ServiceNow customer to get value from this?

No. The session is built for anyone evaluating ServiceNow, Jira Service Management, Ivanti, or BMC, and for teams that want to add agentic AI to what they already run.

3. Will the session be recorded?

Yes. Register and we'll send you the recording afterward, even if you can't make it live.

4. Will you actually talk about pricing?

We'll touch on pricing and commercials at a high level and point you to where you can get specifics for your environment.

5. Is this a sales pitch?

No. It's a straight evaluation session organized around how a modern service desk actually works. No theory, no vendor rant.

6. What is the summer transition offer?

It's a special offer available to qualified teams considering a move to Rezolve.ai. We'll share the details during the session.

Speakers

Joshua O'Brien
Head of Generative AI

Host

Virtual webinar
Zoom
October 30, 2025
1:00 – 1:30 PM EST

Agentic AI for Shared Services: From Promise to Practice

Reserve your spot

About event

Shared services teams are at a crossroads. Traditional tools can’t keep up with today’s employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.

In this fast, 30-minute session, join Joshua O’Brienn and Robert O’Brien as they show how Agentic AI embedded inside Microsoft Teams is transforming support for shared services—automating IT and HR requests, handling voice-enabled support, and delivering real outcomes with transparency and trust.

You’ll see how leading organizations are scaling employee support without scaling headcount—and how you can move from promise to practice.

💡 What You’ll Learn:

  • What Agentic AI really is—and how it’s redefining IT and HR support
  • Why shared services often stall in AI pilots—and how to overcome it
  • Real examples: password resets, policy lookups, approvals, and voice-based requests inside Teams
  • Hear it work: Voice-enabled support for seamless support
  • The roadmap to deploy Agentic AI without replacing your current systems

Reserve your spot

Book Your Spot Now

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Virtual webinar
October 30, 2025
1:00 – 1:30 PM EST
Zoom

The ServiceNow Alternative Built for the Agentic Era

AI-first from the ground up. See the five moves that define a modern service desk, and the product behind each one.
About event

This isn't only about replacing ServiceNow. Whether you want to move off it entirely or add agentic AI on top of what you already run, Rezolve.ai works both ways, as a full alternative or as a layer of intelligence that augments your existing ServiceNow environment.

In 60 minutes, Manish Sharma (Co-Founder and CRO), Josh O'Brien (Head of Generative AI), and Rob O'Brien walk you through what it means to be AI-first, agentic ITSM for IT, HR, and FinOps: five product glimpses, one for each move a modern service desk has to make. Built for the agentic era, not retrofitted for it.

What you’ll learn:
The five moves of a modern service desk:
Resolve. How an AI-first front door settles most requests on its own, across chat, email, and voice, before they ever become tickets.
Assist. How the tickets that do form arrive already worked, triaged, summarized, and drafted, so agents review instead of starting cold.
Automate. How anyone builds agents and automations in plain language, cloning proven ones and connecting to your stack.
Learn. How the system gets smarter from every interaction, closing knowledge gaps so it resolves more over time instead of staying static.
Record. How it all runs on a real system of record, standalone, or as the intelligence layer on top of ServiceNow.
Speakers
Speaker
Joshua O'Brien
Head of Generative AI

Join the live webinar

See the ServiceNow alternative in action

Zoom
October 30, 2025
1:00 – 1:30 PM EST
Reserve your spot ➟
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Webinar Series

Agentic AI for Shared Services: From Promise to Practice
Joshua O'Brien
Head of Generative AI
Joshua O'Brien
Head of Generative AI
Joshua O'Brien
Head of Generative AI
Joshua O'Brien
Head of Generative AI
Joshua O'Brien
Head of Generative AI
Joshua O'Brien
Head of Generative AI
Friday, October 17, 2025
x
Agenda

Shared services teams are at a crossroads. Traditional tools can’t keep up with today’s employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.

In this fast, 30-minute session, join Joshua O’Brienn and Robert O’Brien as they show how Agentic AI embedded inside Microsoft Teams is transforming support for shared services—automating IT and HR requests, handling voice-enabled support, and delivering real outcomes with transparency and trust.

You’ll see how leading organizations are scaling employee support without scaling headcount—and how you can move from promise to practice.

💡 What You’ll Learn:

  • What Agentic AI really is—and how it’s redefining IT and HR support
  • Why shared services often stall in AI pilots—and how to overcome it
  • Real examples: password resets, policy lookups, approvals, and voice-based requests inside Teams
  • Hear it work: Voice-enabled support for seamless support
  • The roadmap to deploy Agentic AI without replacing your current systems
Speakers
Joshua O'Brien
Head of Generative AI
Robert O'Brien
Creative Director & Content Strategist
Andrew Richardson
Senior Automation Engineer
Chris Martin
Agentic-AI and ITSM Sales Leader
Josh Carrero
Solutions Architect
Matt Ruck
CEO, XOP.ai
Steve Goldberg
Principal HCM Industry Analyst and Advisor
Hari Abburi
Faculty & Future Skills Curator, The Fast Future Executive
Pinak Dash
Executive Director Technology, JLL
Efrem Richardson
Information Systems Manager, City of Folsom
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Janelle Nero
Helpdesk Support Specialist, Timberwolves
Chris Lawrence
CIO, CISO at a leading healthcare company
Lyle Florence
Manager, IT Operations and Support at MyEyeDr
Constance Mayaki
Programming Manager at Black Angus
Seth Earley
Founder & CEO, Earley Information Science
Kyle Campanaro
Director of Information Technology, SUNY Morrisville
Will McKeon-White
Senior Analyst, Forrester
Diana M Ramirez
Director - Customer Success
Saurabh Kumar
C.E.O, Rezolve.ai
Julie Mohr
Featured Speaker: Senior Analyst, Forrester
Tracy Vo
Head of Client Solutions
Joshua O'Brien
Head of Generative AI
Michael K. Smith
C.I.O., University of Evansville
Manish Sharma
CRO, Rezolve.ai
Ahad B.
CTO, C-SPAN
Betsy Summers
Featured Speaker: Principal Analyst, Forrester
Andre Heard
VP of Information Technology at 24Seven Hotels
Ahsan Baig
CIO, AC Transit

Agenda

Shared services teams are at a crossroads. Traditional tools can’t keep up with today’s employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.

In this fast, 30-minute session, join Joshua O’Brienn and Robert O’Brien as they show how Agentic AI embedded inside Microsoft Teams is transforming support for shared services—automating IT and HR requests, handling voice-enabled support, and delivering real outcomes with transparency and trust.

You’ll see how leading organizations are scaling employee support without scaling headcount—and how you can move from promise to practice.

💡 What You’ll Learn:

  • What Agentic AI really is—and how it’s redefining IT and HR support
  • Why shared services often stall in AI pilots—and how to overcome it
  • Real examples: password resets, policy lookups, approvals, and voice-based requests inside Teams
  • Hear it work: Voice-enabled support for seamless support
  • The roadmap to deploy Agentic AI without replacing your current systems
Friday, October 17, 2025
Watch Now

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Webinar Series

Agentic AI for Shared Services: From Promise to Practice

Please fill out the form to watch webinar
Agenda

Shared services teams are at a crossroads. Traditional tools can’t keep up with today’s employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.

In this fast, 30-minute session, join Joshua O’Brienn and Robert O’Brien as they show how Agentic AI embedded inside Microsoft Teams is transforming support for shared services—automating IT and HR requests, handling voice-enabled support, and delivering real outcomes with transparency and trust.

You’ll see how leading organizations are scaling employee support without scaling headcount—and how you can move from promise to practice.

💡 What You’ll Learn:

  • What Agentic AI really is—and how it’s redefining IT and HR support
  • Why shared services often stall in AI pilots—and how to overcome it
  • Real examples: password resets, policy lookups, approvals, and voice-based requests inside Teams
  • Hear it work: Voice-enabled support for seamless support
  • The roadmap to deploy Agentic AI without replacing your current systems

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Our Speakers

Joshua O'Brien
Head of Generative AI