Virtual webinar

Integrating AI in Local Government and City Services: Enhancing Citizen and Employee Experiences

AI-first from the ground up. See the five moves that define a modern service desk, and the product behind each one.

Zoom
July 23, 2024
1:00 - 2:00 PM EST

Reserve your spot

Secure your spot. It's free to attend

About event

More IT teams are asking the same question: are we still getting our money's worth from ServiceNow?Between the subscription, the administration, the workflow rebuilds, and the wait for anything to actually change, the real cost has a way of outgrowing the value. So in this session, we're doing something different.

Instead of walking a feature checklist, we'll tell the story of the modern service desk in five moves, and show you the product behind each one.

This isn't only about replacing ServiceNow. Whether you want to move off it entirely or add agentic AI on top of what you already run, Rezolve.ai works both ways, as a full alternative or as a layer of intelligence that augments your existing ServiceNow environment.

In 60 minutes, Manish Sharma (Co-Founder and CRO), Josh O'Brien (Head of Generative AI), and Rob O'Brien walk you through what it means to be AI-first, agentic ITSM for IT, HR, and FinOps: five product glimpses, one for each move a modern service desk has to make. Built for the agentic era, not retrofitted for it.

Why this matters

TCO keeps rising. Change is slow. Teams are asking if there's a better way.

What you'll see live

Five product glimpses across Resolve, Learn, Assist, Automate, and Record.

Who it's for

Teams evaluating ServiceNow, Ivanti, Jira Service Management, BMC, or building with AI.

What you’ll learn:
The five moves of a modern service desk:
Resolve. How an AI-first front door settles most requests on its own, across chat, email, and voice, before they ever become tickets.
Learn. How the system gets smarter from every interaction, closing knowledge gaps so it resolves more over time instead of staying static.
Assist. How the tickets that do form arrive already worked, triaged, summarized, and drafted, so agents review instead of starting cold.
Automate. How anyone builds agents and automations in plain language, cloning proven ones and connecting to your stack.
Record. How it all runs on a real system of record, standalone, or as the intelligence layer on top of ServiceNow.
Plus: what "AI-first" actually means in agentic ITSM, how we handle InfoSec, compliance, and data leak prevention, and a summer transition offer available to attendees.
Speakers
Frequently asked questions
1. Is this a live demo or just slides?

It's a product demo. You'll see five glimpses of Rezolve.ai in action, one for each move of a modern service desk, so you can judge it for yourself.

2. Do I have to be a ServiceNow customer to get value from this?

No. The session is built for anyone evaluating ServiceNow, Jira Service Management, Ivanti, or BMC, and for teams that want to add agentic AI to what they already run.

3. Will the session be recorded?

Yes. Register and we'll send you the recording afterward, even if you can't make it live.

4. Will you actually talk about pricing?

We'll touch on pricing and commercials at a high level and point you to where you can get specifics for your environment.

5. Is this a sales pitch?

No. It's a straight evaluation session organized around how a modern service desk actually works. No theory, no vendor rant.

6. What is the summer transition offer?

It's a special offer available to qualified teams considering a move to Rezolve.ai. We'll share the details during the session.

Speakers

Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai

Host

Virtual webinar
Zoom
July 23, 2024
1:00 - 2:00 PM EST

Integrating AI in Local Government and City Services: Enhancing Citizen and Employee Experiences

Reserve your spot

About event

‍This webinar will give you insights about:

  • What makes local government and city services unique?
  • Current trends in resident and employee support
  • Challenges and opportunities in local government and city management
  • The GenAI advantage: Transforming operations for citizens and employees
  • Learn from experience: City of Folsom and City of Dublin
  • The future of local government and city operations with GenAI
  • Interactive Q&A session

Reserve your spot

Book Your Spot Now

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

  1. Item 1
  2. Item 2
  3. Item 3

Unordered list

  • Item A
  • Item B
  • Item C

Text link

Bold text

Emphasis

Superscript

Subscript

Virtual webinar
July 23, 2024
1:00 - 2:00 PM EST
Zoom

The ServiceNow Alternative Built for the Agentic Era

AI-first from the ground up. See the five moves that define a modern service desk, and the product behind each one.
About event

This isn't only about replacing ServiceNow. Whether you want to move off it entirely or add agentic AI on top of what you already run, Rezolve.ai works both ways, as a full alternative or as a layer of intelligence that augments your existing ServiceNow environment.

In 60 minutes, Manish Sharma (Co-Founder and CRO), Josh O'Brien (Head of Generative AI), and Rob O'Brien walk you through what it means to be AI-first, agentic ITSM for IT, HR, and FinOps: five product glimpses, one for each move a modern service desk has to make. Built for the agentic era, not retrofitted for it.

What you’ll learn:
The five moves of a modern service desk:
Resolve. How an AI-first front door settles most requests on its own, across chat, email, and voice, before they ever become tickets.
Assist. How the tickets that do form arrive already worked, triaged, summarized, and drafted, so agents review instead of starting cold.
Automate. How anyone builds agents and automations in plain language, cloning proven ones and connecting to your stack.
Learn. How the system gets smarter from every interaction, closing knowledge gaps so it resolves more over time instead of staying static.
Record. How it all runs on a real system of record, standalone, or as the intelligence layer on top of ServiceNow.
Speakers

Join the live webinar

See the ServiceNow alternative in action

Zoom
July 23, 2024
1:00 - 2:00 PM EST
Reserve your spot ➟
Copyright © 2026  Rezolve.ai. All rights reserved | Learn more

Webinar Series

Integrating AI in Local Government and City Services: Enhancing Citizen and Employee Experiences
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Thursday, June 27, 2024
x
Agenda

‍This webinar will give you insights about:

  • What makes local government and city services unique?
  • Current trends in resident and employee support
  • Challenges and opportunities in local government and city management
  • The GenAI advantage: Transforming operations for citizens and employees
  • Learn from experience: City of Folsom and City of Dublin
  • The future of local government and city operations with GenAI
  • Interactive Q&A session
Speakers
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Robert O'Brien
Creative Director & Content Strategist
Andrew Richardson
Senior Automation Engineer
Chris Martin
Agentic-AI and ITSM Sales Leader
Josh Carrero
Solutions Architect
Matt Ruck
CEO, XOP.ai
Steve Goldberg
Principal HCM Industry Analyst and Advisor
Hari Abburi
Faculty & Future Skills Curator, The Fast Future Executive
Pinak Dash
Executive Director Technology, JLL
Efrem Richardson
Information Systems Manager, City of Folsom
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Janelle Nero
Helpdesk Support Specialist, Timberwolves
Chris Lawrence
CIO, CISO at a leading healthcare company
Lyle Florence
Manager, IT Operations and Support at MyEyeDr
Constance Mayaki
Programming Manager at Black Angus
Seth Earley
Founder & CEO, Earley Information Science
Kyle Campanaro
Director of Information Technology, SUNY Morrisville
Will McKeon-White
Senior Analyst, Forrester
Diana M Ramirez
Director - Customer Success
Saurabh Kumar
C.E.O, Rezolve.ai
Julie Mohr
Featured Speaker: Senior Analyst, Forrester
Tracy Vo
Head of Client Solutions
Joshua O'Brien
Head of Generative AI
Michael K. Smith
C.I.O., University of Evansville
Manish Sharma
CRO, Rezolve.ai
Ahad B.
CTO, C-SPAN
Betsy Summers
Featured Speaker: Principal Analyst, Forrester
Andre Heard
VP of Information Technology at 24Seven Hotels
Ahsan Baig
CIO, AC Transit

Agenda

‍This webinar will give you insights about:

  • What makes local government and city services unique?
  • Current trends in resident and employee support
  • Challenges and opportunities in local government and city management
  • The GenAI advantage: Transforming operations for citizens and employees
  • Learn from experience: City of Folsom and City of Dublin
  • The future of local government and city operations with GenAI
  • Interactive Q&A session
Thursday, June 27, 2024
Watch Now

x

Webinar Series

Integrating AI in Local Government and City Services: Enhancing Citizen and Employee Experiences

Please fill out the form to watch webinar
Agenda

‍This webinar will give you insights about:

  • What makes local government and city services unique?
  • Current trends in resident and employee support
  • Challenges and opportunities in local government and city management
  • The GenAI advantage: Transforming operations for citizens and employees
  • Learn from experience: City of Folsom and City of Dublin
  • The future of local government and city operations with GenAI
  • Interactive Q&A session

Our Speaker's Quotes

Efrem Richardson

"We started working with Rezolve.ai. And came up with a game plan on how we were gonna implement this. And they customized all the options that we needed."

Jackie Dwyer

"It's a fantastic tour guide for the community and we can build knowledge bases off of that as the AI is able to identify questions or concerns that customers have."

Our Speakers

Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai