Webinar

KPIs for a Chatbot driven Service Desk

Upcoming live

November 18, 2020

Agenda

This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.

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Our Speakers

Manish Sharma

CRO, Rezolve.ai

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Virtual Webinar

KPIs for a Chatbot driven Service Desk

Zoom

November 18, 2020

About Event

This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.

Agenda

This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.

Speakers

Manish Sharma

CRO, Rezolve.ai

Robert O'Brien

Creative Director & Content Strategist

Andrew Richardson

Senior Automation Engineer

Chris Martin

Agentic-AI and ITSM Sales Leader

Josh Carrero

Solutions Architect

Matt Ruck

CEO, XOP.ai

Steve Goldberg

Principal HCM Industry Analyst and Advisor

Hari Abburi

Faculty & Future Skills Curator, The Fast Future Executive

Pinak Dash

Executive Director Technology, JLL

Efrem Richardson

Information Systems Manager, City of Folsom

Jackie Dwyer

Director of Parks and Community Services, City of Dublin

Janelle Nero

Helpdesk Support Specialist, Timberwolves

Chris Lawrence

CIO, CISO at a leading healthcare company

Lyle Florence

Manager, IT Operations and Support at MyEyeDr

Constance Mayaki

Programming Manager at Black Angus

Seth Earley

Founder & CEO, Earley Information Science

Kyle Campanaro

Director of Information Technology, SUNY Morrisville

Will McKeon-White

Senior Analyst, Forrester

Diana M Ramirez

Director - Customer Success

Saurabh Kumar

C.E.O, Rezolve.ai

Julie Mohr

Featured Speaker: Senior Analyst, Forrester

Tracy Vo

Head of Client Solutions

Joshua O'Brien

Head of Generative AI

Michael K. Smith

C.I.O., University of Evansville

Manish Sharma

CRO, Rezolve.ai

Ahad B.

CTO, C-SPAN

Betsy Summers

Featured Speaker: Principal Analyst, Forrester

Andre Heard

VP of Information Technology at 24Seven Hotels

Ahsan Baig

CIO, AC Transit

Agenda

This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.

Wednesday, November 18, 2020

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Webinar Series

KPIs for a Chatbot driven Service Desk

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Agenda

This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.

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Our Speakers

Manish Sharma

CRO, Rezolve.ai