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Ticketing 2.0 Right side panel

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Ticketing
Ticketing 2.0 Right side panel

Currently, the right-side panel has two options:

• Recent Conversation

• Related Tickets

Both options are specific to the ticket Requestor. Recent Conversations will show the Live Chat interactions for the requestor. Related Tickets will show all tickets for this requestor (open, resolved or closed).

Using Recent Conversations and Related Tickets

1. To expand that section to see the interactions or tickets, simply click on which option you would like.

2. To see a specific live chat interaction or ticket from the presented list, click on it and it will open in the middle viewing pane

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