Install it, and it runs.
Most vendor marketplaces are catalogs of connectors and request templates. Useful, but you still build the thing.
Ours are different in one specific way: what you install already works.
Highest score of 10 products evaluated in the AI for IT Agents Use Case, 2026 Gartner® Critical Capabilities for AI Applications in IT Service Management.
Install what runs. Clone what you’ll change.
Flows, knowledge and ticket templates go into your tenant and start working. Nothing to assemble first.
If an item needs a connection you don’t have, the install says so. It works once that connection is added in Integration Hub.
One install, and the tenant is set up.
See what’s ready to run.
Thirty minutes on what your tenant could install on day one, and which agents you’d clone first.
Source: Gartner, Critical Capabilities for AI Applications in IT Service Management, Siddharth Shetty, Chris Matchett, Luis Fernandez, 17 August 2026. Scores as of 27 July 2026. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.