Access Roles in Ticketing Management

• Ticket User: This is required for end-users to be able to view the tickets submitted by them. 
• Ticket Agent: This is required for a user to be able to access the ticketing module. Once added, the user can see the tickets for the queues to which they are added. 
• Ticketing Admin: This is required for a user to be able to manage user queues (add/remove users from the queue). 
• Ticket Agent Supervisor: This is required for a user who will be monitoring queues. 

Note: If someone is a Ticket Agent, they should not be assigned the Ticket User role.