Add a Sub-Category to the Ticketing Category Hierarchy level

Access level needed

Ticket Agent Supervisor 

Instructions

1. Select Ticket Management 

2. Select Settings from the Ticketing sub-menu 

3. Select Category 

4. Click on the Domain and then the Category you wold like to add the sub-category to 

5. Click + Add Sub Category 

6. Enter the: 

A. New Sub-category in the label box 

B. Click Add