Adding a new agent/support staff to ticketing module

Add a new agent/support staff to the ticketing module

Access level needed

Ticket Admin 

Pre-requisite

The user has already accessed the virtual agent once and is available in User Management as a User with the role “Ticket agent”. 

Instructions

1. Elevate user access to be a ticketing agent by adding role Ticket agent from User Management. 

2. Once complete you can add the agent to a queue 

NOTE: tFor the agent to see the changes in access a user must logout and log back in.