Adding an Attachment to a Ticket in Ticket Management

1. Open the ticket that you want to update from the ticketing list by clicking on the ticket number.

Note: Ticketing list is the list of all tickets in your queues and can be accessed by Ticket Mgmt -> My Tickets.

2. Scroll down to the Attachment section (Right under Description)

3. Click Browse

4. Select the file to be added

Note: We suggest a note be added stating that file was attached

5. Click Update