Admin Console - Roles at a Glance

User Management is where users who can access the admin console are added/edited and assign appropriate roles. The roles given dictate what functionality access someone has.     

Each module of the Admin Console has its own unique set of roles that control what someone can do. Here is a brief overview of these roles:  

Admin Console 

User Management 

Virtual Agent 

Live Chat 

Ticket Management 

Morsel Micro-Learning 

Request Support