Assigning a Ticket Agent Supervisor to a Queue

Access level needed

Ticket Admin 

Pre-requisite

The user has already accessed the virtual agent once and is available in User Management as a User with the role “Ticket Agent Supervisor”. 

Instructions

1. Click on Ticket Management 

2. Select Queue 

3. Select the Queue Name

4. Go to Group Approverselect the approver from the dropdown list

5. Click Update