Empower Your L1/L2 Teams with GenAI-Powered Agent Assist

Your support agents don’t need more tickets—they need better tools.

Rezolve.ai’s Agent Assist is designed to supercharge L1 and L2 teams by embedding intelligent, real-time AI assistance directly inside Microsoft Teams. From ticket handling to workflow execution, your agents now get the automation, speed, and context they need—without switching tabs.

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About Manish Sharma
co-founder | Rezolve.ai

As a co-founder of Rezolve.ai, along with his previous experiences, Manish has created innovative solutions and provided thought leadership in the space of ITSM and Employee support. He is a proponent of Agentic AI and believes that we live in an era of 'A great migration', wherein products and solutions are going to migrate from SaaS native arctitecture to 'GenAI native architecture' in next few quarters and years.

What Agent Assist Can Do?

With Rezolve.ai, your agents can:
Summarize Complex Tickets Instantly - AI-generated ticket overviews that save time and improve accuracy.
Auto-Create Knowledge Articles - Transform solved tickets and chats into structured, high-quality knowledge—powered by GenAI.
Draft and Send Smart Emails - Agentic AI crafts contextual, grammatically correct replies—reducing errors and speeding up responses.
Trigger Workflows with One Click - Use a no-code automation library to initiate actions like password resets, software provisioning, and access requests—right from the chat.
Translate Conversations in Real-Time - Break down language barriers and support a global workforce with live AI-powered translation.
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Built for Teams. Backed by Results.

Deployed directly inside Microsoft Teams, Agent Assist integrates seamlessly with your existing systems (ServiceNow, Jira, Zendesk, etc.). It’s fast to implement, easy to adopt, and proven to deliver measurable ROI.

Why It Matters ?

L1/L2 teams are under pressure. Constant tool-switching, redundant tasks, and fragmented knowledge slow them down. Agent Assist solves this by delivering:

Summarize Complex Tickets Instantly - AI-generated ticket overviews that save time and improve accuracy.
Auto-Create Knowledge Articles - Transform solved tickets and chats into structured, high-quality knowledge—powered by GenAI.
Draft and Send Smart Emails - Agentic AI crafts contextual, grammatically correct replies—reducing errors and speeding up responses.
Trigger Workflows with One Click - Use a no-code automation library to initiate actions like password resets, software provisioning, and access requests—right from the chat.
Translate Conversations in Real-Time - Break down language barriers and support a global workforce with live AI-powered translation.

Start transforming your support from reactive to proactive.

Ready for a Walkthrough?

Let us show you how Agent Assist can turn your support team into a high-performance, GenAI-enabled engine.

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