Rezolve.ai is an agentic AI service desk for IT, HR and finance, grounded in your knowledge and governed at every step.
After hours chat and voice AI resolve the bulk of queries, then hand off the rest to team with full context.
90% → 10% after-hours at Black AngusBenefits, policy and payroll questions get answered in about 30 seconds, anonymously and around the clock.
60–80% of common HR asks resolved autonomouslyFrom invoice status to approvals, Rezolve.ai classifies, routes, and handles common financial operation requests autonomously.
Every invoice action logged and audit-readyRezolve.ai is a modern agentic AI service desk that resolves autonomously with HITL.
Not a pile of features, but a story in five acts. Most requests are resolved before they’re ever tickets; the few that aren’t get closed fast, automated, and measured, all on one governed system of record. Click into any act to go deep.
Employees ask Sidekick, the AI front door on Microsoft Teams, Slack, email, web and phone. It answers from knowledge you approve, cites its sources, and doesn’t stop at answers: it resets the password, provisions the software, books the leave, files the expense.
~70% resolved before they’re ever tickets
When a request does need a human, the ticket arrives already worked: triaged, summarized, sentiment-scored, with similar tickets found and a reply drafted. Your agents make the judgment calls, the AI does the digging.
Every ticket arrives triaged & enriched
The second time you see a ticket, automate it. Start from a catalog of 29 ready-to-run automation flows, clone a production-ready agent from the Marketplace, or have our team build it for you end-to-end: with approval gates, an audit trail and rollback built in.
50 agents ready to clone · 12 categories
Rezolve DeskIQ clusters 12 months of ticket history into ranked automation opportunities with projected impact: the case for each build, made from your own history. And when you have a question, ask the dashboard; it answers with charts.
Top 5 opportunities, ranked by impact
Underneath the AI is a true, governed ITSM system of record: incident to change to JML, with assets & CMDB in the same platform. Run it standalone, or keep ServiceNow and run Rezolve.ai as the AI layer on top.
One desk, incident to change to JML
A legacy spanning financial to hospitality enterprises, and governments to energy giants. See what our customers say about us.
“Rezolve.ai helped us reduce after hour calls to IT from 90% to 10%.”
“We have about 30% of our issues now that don’t even get a ticket. Which is huge.”
“This milestone marks the beginning of our AI-driven HR journey, paving the way for smarter, more accessible knowledge sharing across the company.”
“Our vision was to modernize employee support with automation and AI — Rezolve.ai made that vision real.”
“We rolled out this platform, Ask Ethics, with Rezolve.ai and it is already making waves across JLL. We are talking about a hundred thousand employees benefitting from this right now.”
Rated by users
4.8/5G2High Performer, Spring 2025
“I have never in my 35 years of IT had a better experience implementing a new software product into an organization.”
IT Manager, Nonprofit · verified G2 review
“Rezolve.ai is a Force Multiplier.”
Marcus Chow · IT Lead, Patelco Credit Union · verified G2 review
4.8/5Microsoft AppSource
And many more. These are just the customers on the public record.
Across deployments, ticket deflection and autonomous resolution run 60–80% for common ticket types, with 25–35% less handle time on the tickets that do reach an agent. That’s agent time back for the work that needs a human. We lead with named outcomes, not category averages.
Every vendor promises autonomous agents. Most fall into one of two traps — the chatbot with a prompt, or the workflow in disguise — neither of which an enterprise can run at scale. Here’s how they compare to governed autonomy. The stakes are concrete: an agent acting outside policy is a compliance incident, a wrong answer on someone’s leave entitlement, an action in your ledger nobody can audit.
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Rezolve.ai
Governed autonomy
The receipt, not the promise
This is a real decision trace. Before Sidekick answered, it recorded how it understood the problem, how it classified the request, and which agent it routed to: step by step, in plain language.
When an auditor, a regulator, or your own boss asks “why did the AI do that?” this is the answer. For every request, forever.
When this reaches your security team, here’s what they’ll find: every action attributable, every secret server-side, every tenant isolated, and your data is never used to train models, yours or anyone else’s. Security reviews move faster when every control is already named.
Who asked → what it did → which tools → who approved. Searchable, paginated, attributable.
Strict multi-tenant isolation with database row-level security, AES-256 at rest, TLS 1.2+ in transit.
Keycloak SSO (OIDC / SAML), per-tenant realms, User → Admin → Super-Admin role gates.
Multi-LLM with automatic failover, cascading fallbacks & a 99.9% uptime SLA.
Controls inherited platform-wide.
Microsoft Presidio detects & anonymizes sensitive data before it ever reaches a model.
Cited by analysts · every one with the source named
Notable vendor — Conversational AI for Employee Services, 2026
ITSM Platform PEAK Matrix, 2026
Enterprise Search — Major Contender, 2026
Sample Vendor — Hype Cycle for AI in ITSM, 2026
Vendor Profile — IDC Perspective Report, 2026
Vendor Spotlight — State of AI in Integrated IT Management Platforms, 2025
Provider Spotlight — Decoding the HR Service Delivery Ecosystem, 2025
Reimagining employee engagement
Hot Vendor in Conversational AI
GameChanger Award, 2024
Tech Provider Spotlight: Agentic AI in Human Resources, 2025
Front your agents with the tools people already use, and wire them into the systems that do the work.
Where people ask
Governed agents
Approval-gated · fully audited
What gets done
See the same platform run your own IT, HR or Finance scenarios end-to-end: autonomous, governed, and fully explainable.
Bring twelve months of ticket history to the demo. DeskIQ ranks your top five automation opportunities on your own queue, with the projected hours next to each — you leave with the roadmap, not a slide about one.