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June 25, 2025 : Evaluating the Shift from Legacy ITSM - What IT Leaders Need to Know Before Making the Move ➟
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This Summer, Work Less. Automate More.

Agentic AI eliminates L1 support for IT and HR teams.

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This Summer, Work Less. Automate More.

Business Outcomes That Matter

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Efficiency & Savings

Agentic SideKick 3.0 eliminates L1 support and auto-resolves 30–70 % of IT & HR tickets, freeing teams for high-impact tasks while slashing costs.

Employee Statisfication
Faster, SLA-Perfect Support

AI-driven workflows cut MTTR, drop ticket volumes, and deliver in-chat resolutions right inside Teams and Slack.

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24/7, Human-Like Help

Always-on self-service keeps employees productive, valued, and happy—anytime, anywhere.

Most Advanced GenAI Specially Built for Employee Support

Agentic SideKick 3.0: The Future of Autonomous IT & HR Support
Agentic SideKick 3.0: The Future of Autonomous IT & HR Support

Rezolve.ai’s Agentic SideKick 3.0 is not just another chatbot—it's an autonomous AI-powered engine that proactively resolves IT and HR issues, significantly reducing ticket volumes. Agentic SideKick 3.0 empowers enterprises with instant, automated resolutions while seamlessly integrating into existing ITSM ecosystems through real-time learning, intelligent automation, and deep contextual awareness.

What Agentic SideKick 3.0 does for your IT and HR Support?
Proactive Troubleshooting – Fixes problems before they become tickets.
Seamless ITSM Integration – Works with ServiceNow & other legacy ticketing systems.
Hyper Contextual Awareness – Delivers empathetic and human-like conversational support.
Self-Learning Agentic AI – Continuously improves how it ‘thinks’ and ‘does things’.
See Agentic SideKick 3.0 in action
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AITSM: Built for the AI Era
How Rezolve.ai’s AITSM transforms IT Support:

Rezolve.ai’s AITSM is a next-gen AI-powered IT Service Management platform, redefining IT & HR service delivery with automation and intelligent support. Coined by Gartner, AITSM represents the convergence of AI, automation, and ITSM, streamlining operations and reducing ticket volumes. Bundled with Agentic AI, Rezolve.ai’s AITSM transforms traditional service models, delivering instant, autonomous resolutions while seamlessly integrating into your IT & HR ecosystem.

AI-Powered Instant Support – Delivers automated IT & HR assistance with real-time resolutions.
Pre-Integrated Agentic AI Bot – Powers self-service, seamlessly managing service catalog, problem, and change requests.
Live Chat Support - Real-time assistance with customizable hours and intelligent escalation.
AI-Enhanced Knowledge Management – Automates responses and improves content accuracy using GenAI.
Discover how AITSM streamlines your IT support
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Agentic SideKick 3.0: The Future of Autonomous IT & HR Support
Enhance IT & HR with GenAI-Powered Automation

Rezolve.ai delivers no-code, GenAI-native automation that transforms IT and HR operations. Unlike traditional automation solutions, our platform acts as a GenAI middleware, seamlessly integrating with your technology ecosystem to automate workflows, reduce manual effort, and drive measurable ROI.

What Does GenAI-Driven Automation Do for IT & HR?
No-Code GenAI-Native Automation – Build and deploy automation workflows effortlessly, without writing a single line of code.
Task & Process Automation – Streamline IT and HR tasks, eliminating inefficiencies and freeing up valuable time.
End-point Automation – Execute tasks remotely across desktops, servers, and devices for enhanced productivity.
GenAI-Powered Service Catalog - Automate and manage service requests with a system that understands and executes workflows in real time.

With Rezolve.ai’s Creator Studio, you can quickly build, test, and deploy automations - delivering efficiency, productivity, and significant cost savings for your organization.

Multi-Agent Agentic AI with Reasoning RAG

Rezolve.ai leverages multiple Agentic AI agents for IT and HR, working collaboratively to manage complex enterprise tasks and knowledge retrieval with unmatched accuracy and precision. Reasoning RAG not only delivers highly relevant answers but also explains its reasoning through built-in explainability, ensuring transparency and trust.

Capabilities of Multi-Agent Reasoning RAG Architecture
Specialized IT & HR AI Agents – Over 14 dedicated AI agents designed to handle tasks ranging from triage to human escalation seamlessly.
High-Accuracy Knowledge – Delivers hallucination-free, contextually relevant, and personalized responses tailored to enterprise needs.
Complex Workflow Orchestration - AI agents collaborate to automate and orchestrate intricate HR and IT workflows, ensuring efficiency.
Explainability with Reasoning – Every AI-driven action is thoughtful, transparent, and fully explainable, fostering trust and reliability.

Loved by Users, Recognized by the Industry

G2 Reviews 2023
G2 Reviews 2024
Forrestor
Gartner

Rezolve.ai, with its novel GenAI architecture, conversational ticketing, and intelligent workflows, is disrupting the employee support automation industry.

Experience the Future of
AI-Powered ITSM

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Watch in-depth demos and walkthroughs showcasing how our automation streamlines IT & HR workflows effortlessly.

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Pre-Integrated into your IT & HR Ecosystem

What Makes Rezolve.ai Different?

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Purpose-Built for IT & HR

Designed specifically to automate IT & HR service desks, ensuring deep domain expertise and seamless execution.

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Agentic RAG – Mature, 3rd-Gen AI with Reasoning

Powered by years of production-hardened AI, leveraging Reasoning Retrieval-Augmented Generation (RAG) for precise, context-aware responses.

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Outcome-Driven with Proven Success

Backed by real-world customer validation, success stories, and measurable improvements in service efficiency.

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Agentic Troubleshooting & Triage

Automates complex issue diagnosis, root cause analysis, and resolution—without manual intervention.

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Clear & Demonstrable ROI

Eliminate your L1 activities completely, reduce resolution time, and boost overall productivity – ensure tangible cost savings and efficiency gains with Agentic AI employee support.

See Why Our Customers Love Us

Spencer. M

T Specialist / Robotics Specialist

"Their roll-out team has been great at getting us set up and ready to go. Our users are already comfortable with Microsoft Teams, so it was a no brainer to bring the help desk directly into Teams chat."
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Jason.C
"Rezolve's AI technologies provide a modern solution for Service Desk solutions. AI is the future or Service Desk for IT and other departments."
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Brian. L
"The interface is intuitive and customizeable. The Rezolve.ai team have been very helpful with integration."
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Nate. R

IT Support Specialist

"Rezolve.ai allows our staff to get help 24x7 365 days a year from any device. This can free up support staff for more in depth support."
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Chris. T
"I like that Rezolve is being regularly improved upon and the support team is always very interested in our feedback."
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Daniel. E
"Rezolve.ai has been with us every step of the way from initial onboarding and constant feature requests."
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G2 User
Creating a unified "help desk" has helped us manage, track and analyze our help requests. Our staff can easily create request tickets or get the information they need from the system knowledge base.
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Brandon C
Super helpful and such a smooth transition with the implementation. Very thoughtout and thorough!. Everyday questions and problems that end-users have. Tier 1 support questions.
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Andrea. H
The support. Anytime we get on a call with Rezolve we always find it being a great experience. The Rezolve support team we have assigned is GREAT! We are always in good hands
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Spencer M.

IT Specialist/ Robotics Specialist

"High potential for automating many Helpdesk tasks"
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Rajeev K.

CEO

“Perfect employee self-service platform for organizations using MS Teams and Office 365"
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JOSHUA O'BRIEN

Technology Manager

“Your product is everything I've ever dreamed of - You guys are on the forefront of help desk technology"
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Marcus Chow

IT Lead, Patelco Credit Union

"Rezolve.ai is a Force Multiplier"
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Gabe C

CTO

"Rezolve operates 24 hours a day, 7 days a week, supporting workers.."
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MICHAEL K. SMITH

Chief Information Officer

"Rezolve.ai is the future of Service Desk…."
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Marcus Chow

IT Lead, Patelco Credit Union

"Rezolve.ai is a Force Multiplier"
Gabe C

CTO

"Rezolve operates 24 hours a day, 7 days a week, supporting workers.."
MICHAEL K. SMITH

Chief Information Officer

"Rezolve.ai is the future of Service Desk…."
JOSHUA O'BRIEN

Technology Manager

“Your product is everything I've ever dreamed of - You guys are on the forefront of help desk technology"
Spencer M.

IT Specialist/ Robotics Specialist

"High potential for automating many Helpdesk tasks"
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Rajeev K.

CEO

“Perfect employee self-service platform for organizations using MS Teams and Office 365"
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Designed with Utmost Privacy and Security in Mind

No customer data used – EVER
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We never tune or train models with customer data, ensuring it remains 100% private at all times.

Data loss prevention built in
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Instantly prevents all PII from being included in conversations.

Privacy and security audited & certified
Privacy and Security

We’re certified in SOC 2 Type 2 and HIPAA, and compliant with ISO 27001 and GDPR.

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Get access to our latest blogs, eBooks, PR and case studies. Learn more about the value GenAI brings to the table for new age business operations.