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Your GenAI Service Desk @ MS Teams
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AITSM: The Next Evolution of ITSM

Elevate your IT support with Rezolve.ai AITSM. Our GenAI SideKick seamlessly blends into your ticketing and employee support operations. Rezolve.ai empowers IT support heroes for peak efficiency, elevating the entire workplace experience.
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Four Pillars of AITSM-Powered Future

GenAI-Enabled Agile Knowledge Management

Empower your Support Teams with a robust and intelligent knowledge repository that’s engineered for accuracy and ease. With GenAI-enabled Knowledge, they become the go-to heroes ready to tackle any challenge with the right information at their fingertips.

Trustworthy, Sophisticated GenAI
Reliable and refined, our GenAI technology ensures that your heroes are backed by a trusty SideKick that’s always ready to assist. It’s about having a sophisticated ally in the battle against misinformation.
Robust multi-LLM GenAI Solution
Harness the power of Generative AI with multi-LLM (Large Language Models) capabilities. It’s like having a superbrain that evolves, learns and adapts to provide the most relevant and accurate responses. No query stands a chance!
Easy to Set-up Knowledge
Setting up is a breeze. It's designed for ease so your heroes can quickly soar into action, equipped with the knowledge they need. No long drawn out origin stories needed here!
Easy to Maintain Knowledge
The evolving narrative is easy to upkeep, ensuring your heroes stay updated and ready for whatever the digital realm throws their way.
Sleek MS Teams Interface

Integration with Microsoft Teams makes collaboration seamless and simple. With a Sleek MS Teams Interface, your Support Heroes can communicate, resolve and conquer challenges together, fostering a communication powered culture.

Effortless Conversational Interactions
Access knowledge, create and update tickets and even approve tasks, all through natural conversations in MS Teams.
Real-Time Notifications & Updates
Stay on top of tickets, announcements and surveys without ever leaving the Teams environment.
Seamless Approvals and Feedback
Gather valuable feedback and expedite approvals directly within Microsoft Teams.
Live Chat for Immediate Support
Resolve issues in real-time, enhancing support and ensuring a more efficient work process.

Don't Fall Behind. Get Started With Generative AI Employee Support Today!
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No-Code Automation

Arm your Support Teams with the magic of No-code Automation. Here, the mundane tasks vanish and a realm of streamlined operations awaits. It’s about empowering your heroes with more time to focus on what matters.

Simplified Workflows
Easily craft workflows that streamline processes. It’s like having a magic wand that eradicates bottlenecks and ushers in efficiency.
Out-of-the-box Integration and Tasks
With pre-built integrations, your heroes can connect their utilities belt to a range of applications, ready to tackle any task that comes their way.
Quick Custom Integration Builder
Tailor-made solutions are now a reality. Craft custom integrations quickly and let your heroes take control of their narrative.
Desktop Automation
Automate desktop tasks and let your Support Heroes channel their focus where it’s needed most. It’s about fighting the good fight, with less grunt work.
The Power of AITSM

Unleash the full potential of AI-powered IT Service Management (AITSM). With The Power of AITSM, your Support Teams transcend to a realm where every challenge is just another chance to showcase their heroism.

Elevate Your Support Game
Harness the next evolution in ITSM and equip your support teams to tackle challenges like never before. Think of it as your support team's superpower.
Dynamic Scalability Meets Resilience
With AITSM, your service management doesn't just scale; it adapts and thrives, making your system robust enough to withstand any challenge.
Unlock Unprecedented Cost-Efficiency
Revolutionize your cost structure with smart, automated solutions. AITSM isn't just efficient—it's transformative for your bottom line.
Security You Can Bank On
Level up your defense mechanisms with AITSM's data-protection capabilities. This isn't just an upgrade; it's a complete game-changer for your organization's security.

Streamlined Connectivity: Integrating Excellence with Rezolve.ai

Simple. Compatible. Scalable.

Ready To Deliver Higher ROI

About Platform
65%
Auto-resolution
10 Seconds
First Time Resolution
57%
Reduction in MTTR
35%
Reduction in Cost Per Ticket

Trusted By Top Brands

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Spencer. M

T Specialist / Robotics Specialist

"Their roll-out team has been great at getting us set up and ready to go. Our users are already comfortable with Microsoft Teams, so it was a no brainer to bring the help desk directly into Teams chat."
Jason.C
"Rezolve's AI technologies provide a modern solution for Service Desk solutions. AI is the future or Service Desk for IT and other departments."
Brian. L
"The interface is intuitive and customizeable. The Rezolve.ai team have been very helpful with integration."
Nate. R

IT Support Specialist

"Rezolve.ai allows our staff to get help 24x7 365 days a year from any device. This can free up support staff for more in depth support."
Chris. T
"I like that Rezolve is being regularly improved upon and the support team is always very interested in our feedback."
Daniel. E
"Rezolve.ai has been with us every step of the way from initial onboarding and constant feature requests."
G2 User
Creating a unified "help desk" has helped us manage, track and analyze our help requests. Our staff can easily create request tickets or get the information they need from the system knowledge base.
Brandon C
Super helpful and such a smooth transition with the implementation. Very thoughtout and thorough!. Everyday questions and problems that end-users have. Tier 1 support questions.
Andrea. H
The support. Anytime we get on a call with Rezolve we always find it being a great experience. The Rezolve support team we have assigned is GREAT! We are always in good hands
Spencer M.

IT Specialist/ Robotics Specialist

"High potential for automating many Helpdesk tasks"
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Rajeev K.

CEO

“Perfect employee self-service platform for organizations using MS Teams and Office 365"
JOSHUA O'BRIEN

Technology Manager

“Your product is everything I've ever dreamed of - You guys are on the forefront of help desk technology"
Marcus Chow

IT Lead, Patelco Credit Union

"Rezolve.ai is a Force Multiplier"
Gabe C

CTO

"Rezolve operates 24 hours a day, 7 days a week, supporting workers.."
MICHAEL K. SMITH

Chief Information Officer

"Rezolve.ai is the future of Service Desk…."
Marcus Chow

IT Lead, Patelco Credit Union

"Rezolve.ai is a Force Multiplier"
Gabe C

CTO

"Rezolve operates 24 hours a day, 7 days a week, supporting workers.."
MICHAEL K. SMITH

Chief Information Officer

"Rezolve.ai is the future of Service Desk…."
JOSHUA O'BRIEN

Technology Manager

“Your product is everything I've ever dreamed of - You guys are on the forefront of help desk technology"
Spencer M.

IT Specialist/ Robotics Specialist

"High potential for automating many Helpdesk tasks"
‍
Rajeev K.

CEO

“Perfect employee self-service platform for organizations using MS Teams and Office 365"

Resources

Sub Blogs Images

ITSM Maturity Curve & Your Enterprise

Read Blog
Sub Blogs Images

What ITIL® Can and Cannot Do

Read Blog

5 Use Cases Of Generative AI For ITSM

Read E-book