By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
PreferencesDenyAccept
Privacy Preference Center
When you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website.
Reject all cookiesAllow all cookies
Manage Consent Preferences by Category
Essential
Always Active
These items are required to enable basic website functionality.
Marketing
These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.
Personalization
These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location.
Analytics
These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.
Confirm my preferences and close
Platform
Capabilities
Agentic SideKick 3.0

Advanced Generative AI Bot – purpose-built to deliver self-service employee support

Modern Service Desk

A Full-Featured Service Desk – Turbocharged by AI, Transforming Agents into superheroes

By Area
IT Service Management (ITSM)

ITIL + GenAI in a single ITSM platform that helps IT teams scale by automating

HR Service Desk

Deliver world class employee support HR Bot and Case Management, pre-integrated with HRIS

MSP

Grow revenue and reduce operational cost with Generative AI based L1 Support

Featured - Blogs

What is Agentic AI and why is everyone talking about it?
Read more
Agentic AI in ITSM: Powering Personalized Employee Support
Read more
Features
Agentic SideKick 3.0
Smart Agentic AI Bot

Intelligent powerful Microsoft Teams and Slack bot

GenAI Knowledge Management

Precise accurate answers from your content

AURA Insights

Predictive AI analytics that go far beyond SLA

AI Creator Studio – Workflow Automations

No code workflow automation using AI

AI Email Automation

Automate first response with GenAI

AI Explainability

Understanding what and why of AI

AI Data Loss Prevention

Safeguarding your PII

Enterprise Search

Precise & Clutter-free results with AI-powered search functionality

· Modern Service Desk (AITSM)
Service Catalog

Highly configurable for each service and team

ITIL Workflows

Incident, Request, Problem and Change management

Bot Integration

Pre-integrated to deliver AI self service in Teams and Slack

Self Service Portal

Full featured portal for end users

Knowledge Management

Manage articles - automate responses with AI

SLA Management

Deliver timely support

GenAI Assist

AI Ticket Summarisation, notes, and action plans

Featured - Blogs

Agentic AI in ITSM – An Introduction
Read more
AI Service Desk: How to Find the Right Fit?
Read more
Solutions
By Industry
Credit Unions & Banks
Higher Education
Healthcare
Manufacturing
State and Local Govt
Real Estate and Construction
Integrations
Integration Icon
Service Now, JIRA Service Desk , BMC Helix, ManageEngine, Zendesk, Freshservice, Slack, Salesforce, Microsoft
Teams and more
By Outcomes
Reduce cost of L1 Support
Improve Service Level
Scale Support Staff
Frictionless employee experience
Migrate to modern ITSM
Get better insights

Featured – Case Studies

Revolutionizing Knowledge Management at Harkins Builders with GenAl SideKick
Read more
AI Magic: Patelco's Evolution with Rezolve.ai's AI-Powered Service Desk
Read more
Solutions
ITSM

Lorem ipsum dolor sit amet consectetur elit

Explore more
HR

Lorem ipsum dolor sit amet consectetur elit

Explore more
GenAI

Lorem ipsum dolor sit amet consectetur elit

Explore more

IT Service

Automate Email List

Lorem ipsum dolor sit amet consectetur elit

Automated Password Reset

Lorem ipsum dolor sit amet consectetur elit

Change Management

Lorem ipsum dolor sit amet consectetur elit

Employee Notifications

Lorem ipsum dolor sit amet consectetur elit

Instant Software Provision

Lorem ipsum dolor sit amet consectetur elit

SaaS Knowledgebase

Lorem ipsum dolor sit amet consectetur elit

Smart Ticket Creation

Lorem ipsum dolor sit amet consectetur elit

Microsoft Teams Service Desk

Lorem ipsum dolor sit amet consectetur elit

HR Service

Automate Email List

Lorem ipsum dolor sit amet consectetur elit

Automated Password Reset

Lorem ipsum dolor sit amet consectetur elit

Change Management

Lorem ipsum dolor sit amet consectetur elit

Employee Notifications

Lorem ipsum dolor sit amet consectetur elit

Instant Software Provision

Lorem ipsum dolor sit amet consectetur elit

SaaS Knowledgebase

Lorem ipsum dolor sit amet consectetur elit

Smart Ticket Creation

Lorem ipsum dolor sit amet consectetur elit

Microsoft Teams Service Desk

Lorem ipsum dolor sit amet consectetur elit

GenAI Service

Generative AI

Lorem ipsum dolor sit amet consectetur elit

AI Automation Studio

Lorem ipsum dolor sit amet consectetur elit

AI Automations
IT
Onboarding and Provisioning
Onboarding and Provisioning
Access Management
Access Management
Email List Management
Email List Management
Expiration and Extension
Expiration and Extension
Troubleshooting
Troubleshooting
Endpoint Automations
Endpoint Automations
Software Installation
Software Installation
Ticket Routing and Assignment
Ticket Routing and Assignment
HR
Ask HR - Knowledge AI
Ask HR - Knowledge AI
HRIS Automations
HRIS Automations
Benefits & Payroll Assistance
Benefits & Payroll Assistance
Ethics and Compliance Support
Ethics and Compliance Support
New Employee Support
New Employee Support
Employee Onboarding
Employee Onboarding
HR Case Management
HR Case Management

Featured - Webinars

Enhancing Operational Efficiency Through AI and Automation
Read more
Embracing Change: The Mindset Shift for HR in the Age of GenAI
Read more
Resources
Blogs

Read our latest articles

News room

Latest in the world of AITSM

Help Center

Need support? We are here to help

ITSM Comparison Hub

Rezolve.ai vs other solutions

Guides and eBooks

Get the right resources

Interactive Demos

See Rezolve.ai in action

Featured - Blogs

Patience and Perseverance: The Trials of Testing Agentic AI
Read more
AI Co-Pilot vs Agentic AI – Key Differences
Read more
Customers
Customer Reviews

What our customers are saying about us

Case Studies

Getting results that matter

Webinars

Learning from client experiences

Customer Event 2024

Watch what customers say about Rezolve.ai

Featured – Case Studies

Black Angus Reduces After-Hours Support from 90% to 10% with End Point Automation
Read more
AC Transit: Enhancing Connectivity with GenAI Chatbot 'IT Aimee'
Read more
Get Quote
View Demo

HIPAA

Version:
Last Updated On:

HIPAA BUSINESS ASSOCIATE PRIVACY POLICY

We take privacy very seriously. We share a commitment with Covered Entities to protect the privacy and confidentiality of Protected Health Information (PHI) that we obtain subject to the terms of a Business Associate Agreement. This policy is provided to help you better understand how we use, disclose, and protect PHI in accordance with the terms of Business Associate Agreements.

1. DEFINITIONS.In this Addendum, the following terms will have the meanings set out below:

  • “Business Associate Agreement (BA Agreement)” means A formal written contract between Actionable Science and a Covered Entity that requires Actionable Science to comply with specific requirements related to PHI.
  • “Covered Entity” means A health plan, healthcare provider, or healthcare clearinghouse that must comply with the HIPAA Privacy Rule.
  • “Protected Health Information (PHI)” means PHI includes all “individually identifiable health information” that is transmitted or maintained in any form or medium by a Covered Entity. Individually identifiable health information is any information that can be used to identify an individual and that was created, used, or disclosed in (a) the course of providing a health care service such as diagnosis or treatment, or (b) in relation to the payment for the provision of health care services.

2. Use and Disclosure of PHI We may use PHI for our management, administration, data aggregation, analytics and legal obligations to the extent such use of PHI is permitted or required by the BA Agreement and not prohibited by law. We may use or disclose PHI on behalf of, or to provide services to, Covered Entities for purposes of fulfilling our service obligations to them, if such use or disclosure of PHI is permitted or required by the BA Agreement and would not violate the HIPAA Privacy Rule.

We use third party cloud service provider. HIPAA compliant region provided by cloud service provider is used for hosting and processing PHI shared by Covered Entity. In the event that PHI must be disclosed to any other subcontractors or agents, we ensure that those subcontractors or agents agrees to abide by the same restrictions and conditions that apply to us under the BA Agreement with respect to PHI, including the implementation of reasonable and appropriate safeguards.

We may also use PHI to report violations of law to appropriate federal and state authorities.

3. Safeguards We use appropriate safeguards to prevent the use or disclosure of PHI other than as provided for in the BA Agreement. We have implemented administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the electronic protected health information that we create, receive, maintain, or transmit on behalf of a Covered Entity. Such safeguards include:

  • Maintaining appropriate clearance procedures and providing supervision to assure that our workforce follows appropriate security procedures;
  • Providing appropriate training for our staff to assure that our staff complies with our security policies;
  • Making use of appropriate encryption when transmitting PHI over the Internet;
  • Utilizing appropriate storage, backup, disposal and reuse procedures to protect PHI;
  • Utilizing appropriate authentication and access controls to safeguard PHI;
  • Utilizing appropriate security incident procedures and providing training to our staff sufficient to detect and analyze security incidents; and
  • Maintaining a current contingency plan and emergency access plan in case of an emergency to assure that the PHI we hold on behalf of a Covered Entity is available when needed.

4. Mitigation of Harm In the event of a use or disclosure of PHI that is in violation of the requirements of the BA agreement, we will mitigate, to the extent practicable, any harmful effect resulting from the violation. Such mitigation will include:

  • Reporting any use or disclosure of PHI not provided for by the BA Agreement and any security incident of which we become aware to the Covered Entity; and
  • Documenting such disclosures of PHI and information related to such disclosures as would be required for Covered Entity to respond to a request for an accounting of disclosure of PHI in accordance with HIPAA.

5. Access to PHI

As provided in the BA Agreement, we will make available to Covered Entities, information necessary for Covered Entity to give individuals their rights of access, amendment, and accounting in accordance with HIPAA regulations.

Upon request, we will make our internal practices, and records including policies and procedures, relating to the use and disclosure of PHI received from, or created or received by the BA on behalf of a Covered Entity available to the Covered Entity or the Secretary of the U.S. Department of Health and Human Services for the purpose of determining compliance with the terms of the BA Agreement and HIPAA regulations.

HIPAA BUSINESS ASSOCIATE PRIVACY POLICY

We take privacy very seriously. We share a commitment with Covered Entities to protect the privacy and confidentiality of Protected Health Information (PHI) that we obtain subject to the terms of a Business Associate Agreement. This policy is provided to help you better understand how we use, disclose, and protect PHI in accordance with the terms of Business Associate Agreements.

1. DEFINITIONS.In this Addendum, the following terms will have the meanings set out below:

  • “Business Associate Agreement (BA Agreement)” means A formal written contract between Actionable Science and a Covered Entity that requires Actionable Science to comply with specific requirements related to PHI.
  • “Covered Entity” means A health plan, healthcare provider, or healthcare clearinghouse that must comply with the HIPAA Privacy Rule.
  • “Protected Health Information (PHI)” means PHI includes all “individually identifiable health information” that is transmitted or maintained in any form or medium by a Covered Entity. Individually identifiable health information is any information that can be used to identify an individual and that was created, used, or disclosed in (a) the course of providing a health care service such as diagnosis or treatment, or (b) in relation to the payment for the provision of health care services.

2. Use and Disclosure of PHI We may use PHI for our management, administration, data aggregation, analytics and legal obligations to the extent such use of PHI is permitted or required by the BA Agreement and not prohibited by law. We may use or disclose PHI on behalf of, or to provide services to, Covered Entities for purposes of fulfilling our service obligations to them, if such use or disclosure of PHI is permitted or required by the BA Agreement and would not violate the HIPAA Privacy Rule.

We use third party cloud service provider. HIPAA compliant region provided by cloud service provider is used for hosting and processing PHI shared by Covered Entity. In the event that PHI must be disclosed to any other subcontractors or agents, we ensure that those subcontractors or agents agrees to abide by the same restrictions and conditions that apply to us under the BA Agreement with respect to PHI, including the implementation of reasonable and appropriate safeguards.

We may also use PHI to report violations of law to appropriate federal and state authorities.

3. Safeguards We use appropriate safeguards to prevent the use or disclosure of PHI other than as provided for in the BA Agreement. We have implemented administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the electronic protected health information that we create, receive, maintain, or transmit on behalf of a Covered Entity. Such safeguards include:

  • Maintaining appropriate clearance procedures and providing supervision to assure that our workforce follows appropriate security procedures;
  • Providing appropriate training for our staff to assure that our staff complies with our security policies;
  • Making use of appropriate encryption when transmitting PHI over the Internet;
  • Utilizing appropriate storage, backup, disposal and reuse procedures to protect PHI;
  • Utilizing appropriate authentication and access controls to safeguard PHI;
  • Utilizing appropriate security incident procedures and providing training to our staff sufficient to detect and analyze security incidents; and
  • Maintaining a current contingency plan and emergency access plan in case of an emergency to assure that the PHI we hold on behalf of a Covered Entity is available when needed.

4. Mitigation of Harm In the event of a use or disclosure of PHI that is in violation of the requirements of the BA agreement, we will mitigate, to the extent practicable, any harmful effect resulting from the violation. Such mitigation will include:

  • Reporting any use or disclosure of PHI not provided for by the BA Agreement and any security incident of which we become aware to the Covered Entity; and
  • Documenting such disclosures of PHI and information related to such disclosures as would be required for Covered Entity to respond to a request for an accounting of disclosure of PHI in accordance with HIPAA.

5. Access to PHI

As provided in the BA Agreement, we will make available to Covered Entities, information necessary for Covered Entity to give individuals their rights of access, amendment, and accounting in accordance with HIPAA regulations.

Upon request, we will make our internal practices, and records including policies and procedures, relating to the use and disclosure of PHI received from, or created or received by the BA on behalf of a Covered Entity available to the Covered Entity or the Secretary of the U.S. Department of Health and Human Services for the purpose of determining compliance with the terms of the BA Agreement and HIPAA regulations.

Why wait? See Rezolve.ai in action Today.

Book a Demo

Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.

Subscribe to Newsletter
1-833-5ACTION (1-833-5228466)info@rezolve.ai
Platform
Agentic SideKick 3.0
Modern Service Desk
IT Service Management (ITSM)
HR Service Desk
MSP
Company
About us
Careers
Partners
CCPA
DPA
HIPAA
End User Agreement
Privacy Policy
Terms & Conditions
System Status
Contact us
Comparison
Amelia
Espressive
Aisera
Moveworks
Halo ITSM
TopDesk
SolarWinds
Ivanti Neurons
Freshservice
Managengine
BMC Helix
Cherwell
Kace
JIRA Service Management
ServiceNow
EasyVista
Resources
Blogs
Guides & E-books
Interactive Demos
Trending Topics
12 Best IT Asset Management Tools
An Ultimate Guide To ITSM
Top Conversational AI Platforms 2025
Rezolve.ai vs ServiceNow
Best Enterprise Search Software and Solutions
Copyright © 2025 Rezolve.ai. All rights reserved.