Record · The system of record: Underneath the AI, it’s a real service desk.
Every answer, action and automation is anchored to a true system of record, the ticketing platform that runs your ITSM practices end to end. The AI doesn’t sit beside your service desk; it is your service desk.
A faithful, clickable recreation of the AI Detection Dashboard: real-time clustering with confidence scores, Known-Error matching, and standard-change detection with CAB-override memory.
AIEvery incident is auto-enriched, prioritized and linked to the right CI on arrival, and the agent drafts the response and the resolution note.
AIAI clusters related incidents in real time, with a confidence score and growth rate, proposes Report Major Incident, then stands up the MI with every linked ticket, a risk score and stakeholder comms.
AIRecurring incidents are grouped into problem candidates, matched against the Known-Error DB, and the known workaround is surfaced, with root-cause state tracked to closure.
AIAI spots repeatable, low-risk changes with a proven success rate and proposes them as Standard, and it remembers every CAB override and its justification, flagging risk re-classifications.
AIConversational intake extracts the fields, no forms, and joiner / mover / leaver flows provision and reclaim access automatically, fully audited.
AIA solved problem auto-authors a Known-Error entry and a KB article, so the next matching incident self-deflects with the workaround already attached.
Every practice is a place the AI acts: Sidekick deflects incidents & requests, Agent Assist runs major incidents, marketplace agents handle problem/RCA and change. Same practices, now performed by governed AI on top of the record.
Deploy your way · Replace or augment: Be the system of record, or the AI layer inside the ServiceNow you already run.
Rezolve can be your complete ITSM system of record: or a layer of intelligence that sits on top of the platform you already run, like ServiceNow, Jira Service Management or Freshservice. Most teams start by augmenting what they already have. Here’s Rezolve Assistant working live inside a ServiceNow incident.
Resolved: 10/11/2025
Resolved: 09/28/2025
Resolved: 09/14/2025
Resolved: 08/30/2025
A faithful recreation of Rezolve Assistant embedded in ServiceNow: the same AI analysis, actions and insights, layered on the desk you already run. Switch tabs to explore.
Asset Management & CMDB · interactive: Your whole estate, and the AI can act on it.
Track hardware, software and licenses; model configuration items and their relationships; and feed it all to the agents. When a ticket lands, the AI already knows which CI it touches and what depends on it.
A faithful, clickable recreation of Asset Manager & CMDB: the estate, the CMDB graph, and auto-discovery.
Lives where your work already does: Your people never leave the tools they know.
Front your agents with the tools people already use, and wire them into the systems that do the work.
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Where people ask
What gets done
AI advisory & actions run natively on the desk you already have: how Rezolve.ai works with ServiceNow, Freshservice & Jira Service Management
Journey complete: That’s the whole story: five acts, one governed platform.
A request flows from chat to resolution to automation to record: on one governed platform, so nothing falls between systems and every step is defensible end to end. See it run live on your own tickets.
Ready when you are: Start resolving tickets autonomously.
Trusted from JLL’s ~100,000-employee Ask Ethics rollout to TotalEnergies Denmark, Gesa Credit Union and Black Angus Steakhouse, and rated 4.8/5 on G2. See the same platform run your own IT, HR or Finance scenarios end-to-end: autonomous, governed, and fully explainable.
Bring twelve months of ticket history to the demo. DeskIQ ranks your top five automation opportunities on your own queue, with the projected hours next to each — you leave with the roadmap, not a slide about one.