Industries · Manufacturing & energy
The AI service desk for manufacturing & energy
Your workforce is on a plant floor, an offshore vessel, or a night shift, not at a desk with a ticket portal open. TotalEnergies Denmark’s “Robin” answers HR questions in ~30 seconds, around the clock. BW Offshore supports 890 employees across five global regions, 24/7.
Named numbers stay with the customers who reported them, platform-level figures are labeled as such. Every story, on the record →
Most of your people never sit at a desk
Manufacturers and energy companies run three shifts, five regions, and a workforce that meets IT and HR through a shared terminal, if at all.
The night shift has no help desk
When production runs at 3 a.m., support has to. BW Offshore (offices, shipyards and vessels, 40+ FPSO/FSO projects executed since 1982), gets 24/7 IT support across every time zone it operates in, inside the Teams client every employee already had open.
HR can’t be a 9-to-5 desk for a 24-hour operation
TotalEnergies Denmark (Copenhagen, Esbjerg and North Sea offshore operations), made “Robin” its first-ever HR chatbot: ~30 seconds to an answer, any hour, anonymous and confidential. People ask the questions they’d never put in an email.
Deskless doesn’t mean disconnected
Sidekick lives in Teams, on the web, over email and on the phone, channels a supervisor’s tablet or a crew-room terminal already has. No portal training, no new app to roll out to the floor.
Lean IT, heavy stakes
Specialty manufacturers like ATI run environments from corporate offices to production floors, where users need guidance, not a ticket form, and requests need to land with the right team the first time.
How industrial operators run Rezolve.ai
Coverage for the floor first; automation and audit behind it.
Answers at shift speed, on any channel
Sidekick answers and executes in Teams, on the web, by email and by phone, Rezolve VoiceIQ picks up when the floor calls. Grounded in your procedures, cited every time.
Every escalation lands pre-analyzed
Triage, summaries, similar-ticket search and drafted replies mean the day shift isn’t doing archaeology on the night shift’s tickets.
Automate the repeats, gate the risk
Access requests, equipment issues, HR paperwork: describe the workflow and Agent Studio drafts the agent, approval-gated anywhere it touches systems or people data.
Rank what to retire next
Plant by plant, region by region, Rezolve DeskIQ reads your ticket history and hands back a ranked automation roadmap with the projected impact attached.
Assets, changes and people moves, audited
Incident to change to joiner-mover-leaver, plus assets and CMDB, on one AI-first system of record. Myers Industries runs its HR side on the same governed platform, serving plants and offices alike.
890 employees, five regions, one IT front door
BW Offshore builds and operates floating-production vessels, more than 40 FPSO/FSO projects executed since 1982, with 890 employees spread across offices, shipyards and vessels in five global regions. Rezolve.ai was deployed inside Microsoft Teams, the tool every employee already had open, delivering 24/7 IT support that resolves the routine tier autonomously and escalates only what genuinely needs the IT Support and Applications team.
“This hasn’t just been a new tool; it’s been a total game-changer for BW Offshore.”Anna Espiritu · Manager, IT Support and Applications · BW OffshoreRead the full story →
“What truly sets our partnership with Rezolve.ai apart is the level of attention and care we receive…”
Industrial operators on the record
Published deployments with a name on them, click through for the numbers and the people behind them.
TotalEnergies Denmark answers HR questions in ~30 seconds with “Robin,” built on Rezolve.ai
BW Offshore brings 24/7 IT support to 890 people across 5 global regions with Rezolve.ai
These are the customers on the public record, plenty more run Rezolve.ai without a public story. Browse all customer stories →
Questions we hear from manufacturing & energy
Which manufacturers and energy companies use Rezolve.ai?
TotalEnergies Denmark (HR), BW Offshore (IT, across five global regions), specialty-materials manufacturer ATI and Myers Industries (HR) all have published stories on this page.
How do deskless employees actually reach it?
Through whatever’s already in the crew room: Microsoft Teams, a web link, email, or a phone, Rezolve VoiceIQ answers calls. No new app to roll out to the floor.
Can HR questions stay confidential?
Yes. That’s on the record at TotalEnergies Denmark, where “Robin” answers anonymously and confidentially. People ask real questions when nobody’s watching the queue.
Does it hold up across time zones and regions?
BW Offshore supports 890 employees across five global regions (offices, shipyards and vessels), with 24/7 IT support on the platform. Same knowledge, same governance, every region.
How does it connect to our existing systems?
Through governed MCP tool integrations and an ITSM layer that runs standalone or on top of what you have, plus assets and CMDB on the system of record. Integrations are scoped and approval-gated, not open-ended.
Where else Rezolve.ai runs
Bring a queue from the floor
Night-shift IT, plant access requests, HR questions your people won’t email: pick one, and we’ll show it resolved at shift speed.