BW Offshore brings 24/7 IT support to 890 people across 5 global regions with Rezolve.ai

Situation

BW Offshore builds and operates floating production storage and offloading vessels, FPSOs and FSOs, for oil and gas fields around the world. Founded in 1982, the company has executed more than 40 FPSO/FSO projects and runs 890 employees across five global regions. Its people are, almost by definition, never in one place: crews and support staff span offices, shipyards and vessels across every time zone.

Trigger

When your workforce is distributed like that, “IT will get back to you” means something different in every region. An employee hitting an IT problem at the start of their day could be waiting on a support team whose day had already ended: manual responses, stretched across time zones, were the bottleneck.

Barrier

The answer couldn’t be a regional follow-the-sun help desk, not at 890 people. It had to be support that lives where employees already work, resolves the routine issues itself, and only escalates what genuinely needs the IT Support and Applications team.

Solution

BW Offshore deployed Rezolve.ai inside Microsoft Teams, the tool every employee already had open, delivering 24/7 IT support and automating routine ticket resolution. Repetitive issues stopped consuming the support team’s queue; what reaches a human now genuinely needs one.

Results

The IT Support and Applications team was freed from repetitive work, and support stopped being a function of time zone.

“The cornerstone of this achievement was our successful rollout of Rezolve.ai. This hasn’t just been a new tool; it’s been a total game-changer for BW Offshore.” : Anna Espiritu, Manager, IT Support and Applications, BW Offshore