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Case Studies

Fortune 50 consumer goods company: Elevating employee support with agentic AI

ABOUT THE COMPANY

A Global Leader in Consumer Goods

Founded almost two centuries ago in Ohio, this Fortune 50 consumer goods company has grown into one of the world's largest manufacturers, serving over 5 billion consumers worldwide. With annual revenues exceeding $80 billion, the company is home to dozens of iconic, trusted household brands across beauty, grooming, health care, fabric care, and baby care categories.
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That scale and success are powered by the people behind it. With more than 120,000 employees and contractors across 81 countries speaking 23 languages, the company understands that empowering staff with modern tools is essential to delivering exceptional service. Innovation isn't just about products; it's about enabling employees to work smarter and more efficiently.

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Loved by Users, Recognized by the Industry

Fortune 50 consumer goods company: Elevating employee support with agentic AI

Discover how one of the world's largest consumer goods companies transformed IT and HR support for 120,000+ employees using Rezolve.ai's AI-powered platform.

Almost 2 centuries ago

Founded

120,000+

Employees + Contractors

81

Countries

23

Languages

ABOUT THE COMPANY

A Global Leader in Consumer Goods

Founded almost two centuries ago in Ohio, this Fortune 50 consumer goods company has grown into one of the world's largest manufacturers, serving over 5 billion consumers worldwide. With annual revenues exceeding $80 billion, the company is home to dozens of iconic, trusted household brands across beauty, grooming, health care, fabric care, and baby care categories.
‍
That scale and success are powered by the people behind it. With more than 120,000 employees and contractors across 81 countries speaking 23 languages, the company understands that empowering staff with modern tools is essential to delivering exceptional service. Innovation isn't just about products; it's about enabling employees to work smarter and more efficiently.

Global Operations

Supporting 120,000+ employees and contractors across 81 countries with localized, multilingual assistance

Shared Services Initiative

Unified IT and HR support model designed to streamline operations across the enterprise

Complex Knowledge Environment

Multiple knowledge sources with intricate rules based on Geolocation, Active Directory, and Workday attributes

Multilingual Support

Serving a diverse workforce across 23 languages with consistent, high-quality assistance

THE CHALLENGE

SCALING SUPPORT FOR A GLOBAL WORKFORCE

As the company expanded, so did the demand for fast, consistent IT and HR support. Employees needed modern solutions to work more efficiently across multiple regions, languages, and complex organizational structures.

Global Scale & Speed

Employees needed quick access to knowledge without waiting for manual responses from support teams

Knowledge Fragmentation

Finding information across complex portals with Geo, AD, and Workday attribute-based rules was time-consuming and frustrating

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Enterprise Integration Complexity

Multiple enterprise applications including Microsoft Teams, NextThink, Entra, I&D, and HRIS required seamless connectivity

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THE SOLUTION

Agentic AI-ENABLED IT + HR SUPPORT WITH REZOLVE.AI

The company partnered with Rezolve.ai to launch an AI-powered support platform that transformed how employees interact with IT and HR shared services.

Generative AI with Explainability

Delivered conversational answers with clear reasoning employees can trust

Agentic Resolution

Autonomous handling of routine requests without human intervention

Knowledge Ops Management

Continuously improved IT and HR content based on usage and feedback across complex geo, AD, and Workday rules

Enterprise Application Integration

Seamless connectivity with Microsoft Teams, NextThink, Entra, I&D, HRIS, and other enterprise systems

Multilingual Support Native

Support across 23 languages for seamless global employee experience

THE IMPACT

Faster, More Efficient Support

The rollout to 120,000+ employees delivered measurable improvements across the organization.

Default IT + HR Support

Rezolve.ai became the default way to access IT and HR support across the organization

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Agentic Resolution

Autonomous handling of routine requests without human intervention

Knowledge Ops Management

Continuously improved IT and HR content based on usage and feedback across complex geo, AD, and Workday rules

Enterprise Application Integration

Seamless connectivity with Microsoft Teams, NextThink, Entra, I&D, HRIS, and other enterprise systems

Multilingual Support Native

Support across 23 languages for seamless global employee experience

Andrew Chung

CIO, Gesa Credit Union

WHAT'S NEXT

Building a Broader Transformation

The company and Rezolve.ai are continuing their journey toward enterprise-wide digital transformation.

Expanding Across Departments

  • Extending support to additional teams and business units
  • Rolling out expanded knowledge ingestion for department-specific procedures and compliance resources.

Next-Generation AI

  • Agentic AI for contextual, reasoning-based support.
  • Explainability v2 for transparent responses
  • Knowledge Dashboard to track usage and trends
  • Vision AI and inline image support

Advanced Service Desk

  • Monitored mailbox with auto-ticket creation
  • Teams notifications for employees and agents
  • Smart ticket summaries and sentiment analysis
  • Custom dashboards and integrated service catalog
  • Linked change, problem, and incident management
  • Integrated asset management

WHY IT MATTERS

TECHNOLOGY AS A TOOL FOR EMPOWERMENT

For this global enterprise, technology is a tool for empowerment. By delivering faster, smarter support, the organization ensures employees can stay focused on what matters most — creating the beloved brands consumers trust every day.

Together, the company and Rezolve.ai are building a future where innovation drives impact, and employee experience fuels enterprise success.

REZOLVE.AI EMPOWERS THIS FORTUNE 50 LEADER

Bringing Agentic AI into everyday work, transforming IT and HR support while laying the foundation for enterprise-wide innovation.