AGENTIC SIDEKICK 3.0 FOR MSPS

Transform Your MSP Operations Inside Your Existing PSA

Executive-level visibility, AI-powered ticket triage, & revenue leakage protection—without changing your tools. Integrates natively with ConnectWise, Halo, & ServiceNow to reduce time-to-resolution by 10+ minutes per ticket.

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Less AI Talk. More AI Action.

The AI Advantage for MSPs: Real Transformation, No Migration

The MSP market is tired of AI promises that don't deliver. We’re here to show you real transformation. Our Agentic AI runs directly inside the tools you already use—giving executives command-center visibility while engineers get AI assistance on every ticket. No system migration. No retraining. Just plug in and transform.

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Turn AI Into a Revenue Powerhouse

Margins are thinning. Your engineers are likely providing services customers haven't paid for. Our AI automatically scans service agreements in real-time and flags out-of-scope work before your team starts—stopping revenue leakage instantly.

Read this ONE-PAGER to learn how MSPs are achieving 15-20% margin improvements.

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A unified AI platform to empower entire IT support ecosystem for MSPs

The future of MSP Operations is Agentic

The Engineer App

Superpowers for Your Technicians

Give your engineers AI superpowers without leaving the tools they already use. The Rezolve.ai Engineer App runs as a panel inside your PSA (ConnectWise, Halo, ServiceNow) to provide instant client context, auto-generated responses, and previous ticket search. It identifies when documentation is missing in IT Glue and auto-creates tickets to fill the gaps.

TECHS Command Center

Executive Visibility. Operational Control.

Rezolve.ai transforms how you manage your MSP with the TECHS Command Center. From AI-powered ticket triage to engineer coaching, we put you in control. Most AI solutions focus only on engineers; we provide the operational visibility executives need to scale. Achieve true transformation with modules for Triage, Escalations, Client Health, Engineer Health, and Scheduling.

Aura Insights

The Engine Behind Client Health

Powered by our Aura Insights engine, stop spending hours prepping for QBRs. Generate comprehensive client health reports in under 5 minutes. Aura continuously monitors resolution rate trends, escalation history, and sentiment, allowing you to walk into client meetings with data-driven training recommendations and proof of value.

MS Teams Experience

The "Front Door" for End Users

While your engineers work in their PSA, your clients stay in Microsoft Teams. Rezolve.ai’s Agentic SideKick 3.0 operates as a native application in Teams, allowing end-users to log tickets, check status, and auto-resolve common issues (like password resets) without ever picking up the phone. Deflect up to 30% of incoming ticket load automatically.

Pre-Integrated into your IT & HR Ecosystem

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Rezolve.ai VoiceIQ

AI that speaks, understands, and resolves

Extend your MSP's reach with Rezolve.ai VoiceIQ. Handle password resets, status checks, and after-hours inquiries using natural, human-like AI voice agents. Provide round-the-clock service without expanding your helpdesk team, capturing every detail directly into your PSA.

Email Integration

AI-driven email triage and resolution

Rezolve.ai’s Email Agents automatically categorize, prioritize, and respond to incoming support emails with contextual accuracy. The system intelligently understands intent and urgency, escalating only when necessary—reducing the noise in your inbox so your engineers focus on complex issues.

Revenue Protection

Eliminate the "freebies" that kill margins

Rezolve.ai scans your service agreements in real-time. When an engineer opens a ticket, they see immediately whether the customer is entitled to that service before they work. The system warns engineers of out-of-scope requests and captures time entries to the correct agreement automatically.

Auto-Triage & Scheduling

Replace chaos with clarity

AI analyzes every ticket and auto-assigns to the optimal engineer based on skills and workload with 90%+ confidence. The Scheduler provides a visual calendar with AI recommendations for optimal team scheduling, ensuring the right tech works on the right ticket every time.

Native PSA Integrations

Zero Disruption. Zero Risk.

We don't ask you to change your PSA. Rezolve.ai embeds enterprise-grade AI directly into ConnectWise Manage, Halo PSA, and ServiceNow ITSM. Your engineers never leave the app they use all day. Our AI pod runs directly inside your ticket view—no new windows, no context switching, no risk.

Escalation Management

Catch risks before your clients do

The Escalation Command Center offers a real-time dashboard showing every ticket at risk with weighted scoring (age, sentiment, VIP status). Ensure nothing falls through the cracks and shift from reactive firefighting to proactive management.

Enterprise-Grade Security & Privacy

Built from the ground up to meet the highest global standards.

SOC 2 Type II

GDPR

HIPAA

ISO 27001

See Why Our Customers Love Us

"We truly enjoyed working with team Rezolve.ai over the past year-and-a-half. This product has truly become revolutionary for our student IT support operations."

Kyle Campanaro

SUNY

"We are grateful to have found a solution that goes beyond the standard ticketing system and integrates as well with Microsoft Teams."

Nicholas Messer

Director of Client Services, UE

"Rezolve.ai's technical expertise and innovative thinking helped us navigate challenges and implement a cutting-edge solution that exceeded our expectations."

Lyell Amora

AC Transit