GenAI Sidekick
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Your GenAI Service Desk @ MS Teams
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IT Support Heroes Powered by AITSM

Supercharge your IT team with AITSM's smart tech—turning support staff into IT heroes of tomorrow. Our integration with Microsoft Teams, makes us the powerhouse for the next era of IT service management. With GenAI SideKick and automation at their side, we empower IT Service Desk Managers to elevate their teams to superhero status.
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GenAI SideKick: Revolutionizing Employee Support for Swift Resolutions and Elevated Satisfaction..

Empower Your IT Heroes: The AITSM-Enhanced Service Desk Experience

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Supercharge your IT support with intelligence

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Every hero needs a SideKick. is your IT service desk's trusty companion.

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Unleash the power of GenAI – IT challenges don't stand a chance.

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Automate like a hero: Saving the digital world, one process at a time.

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Where every ticket resolution feels like a victory lap.

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Join the league of extraordinary service desks with

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Advanced IT Service Desk That You Need


1000+ pre-built advanced IT service desk automations across 50+ IT platforms. is pre-integrated into Office 365, major ticketing platforms, CRM applications, HRIS systems, identity & access systems and many more. Less time integrating - more fun automating. Book a Meeting

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INSTANT USER PROVISIONING AND ACCESS AUTHORIZATION can instantly provision users and assign needed licenses in dozens of leading SaaS platforms. It also secures needed approvals and keeps your users informed of progress

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SELF SERVICE SOFTWARE INSTALL IT can install hundreds of most used application packages on your user’s devices in a jiffy - because no one likes to wait!

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SAVE TIME WITH AUTOMATIC ROUTING OF ISSUES routes complex tickets directly to L2 & L3 experts. The issue reaches the right expert with the right context. Reduce L1 effort and get the right help faster.

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AUTOMATED PASSWORD RESETS can reset passwords across major identity providers, Active Directory and even individual applications. can also proactively prevent users from having password issues. Book a Meeting

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EMAIL AND LIST MANAGEMENT can add users to email distribution lists and create new distribution lists

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Convert conversations into tickets within Microsoft Teams.

We call our Help Desk ticketing system an invisible ticketing system because the end users do not ever need to see it.

You can create, update and inquire about tickets- all within Microsoft Teams, and all the tickets contain transcripts of conversations.

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Trusted By Top Brands

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Spencer. M

T Specialist / Robotics Specialist

"Their roll-out team has been great at getting us set up and ready to go. Our users are already comfortable with Microsoft Teams, so it was a no brainer to bring the help desk directly into Teams chat."
"Rezolve's AI technologies provide a modern solution for Service Desk solutions. AI is the future or Service Desk for IT and other departments."
Brian. L
"The interface is intuitive and customizeable. The team have been very helpful with integration."
Nate. R

IT Support Specialist

" allows our staff to get help 24x7 365 days a year from any device. This can free up support staff for more in depth support."
Chris. T
"I like that Rezolve is being regularly improved upon and the support team is always very interested in our feedback."
Daniel. E
" has been with us every step of the way from initial onboarding and constant feature requests."
G2 User
Creating a unified "help desk" has helped us manage, track and analyze our help requests. Our staff can easily create request tickets or get the information they need from the system knowledge base.
Brandon C
Super helpful and such a smooth transition with the implementation. Very thoughtout and thorough!. Everyday questions and problems that end-users have. Tier 1 support questions.
Andrea. H
The support. Anytime we get on a call with Rezolve we always find it being a great experience. The Rezolve support team we have assigned is GREAT! We are always in good hands
Spencer M.

IT Specialist/ Robotics Specialist

"High potential for automating many Helpdesk tasks"
Rajeev K.


“Perfect employee self-service platform for organizations using MS Teams and Office 365"

Technology Manager

“Your product is everything I've ever dreamed of - You guys are on the forefront of help desk technology"
Marcus Chow

IT Lead, Patelco Credit Union

" is a Force Multiplier"
Gabe C


"Rezolve operates 24 hours a day, 7 days a week, supporting workers.."

Chief Information Officer

" is the future of Service Desk…."
Marcus Chow

IT Lead, Patelco Credit Union

" is a Force Multiplier"
Gabe C


"Rezolve operates 24 hours a day, 7 days a week, supporting workers.."

Chief Information Officer

" is the future of Service Desk…."

Technology Manager

“Your product is everything I've ever dreamed of - You guys are on the forefront of help desk technology"
Spencer M.

IT Specialist/ Robotics Specialist

"High potential for automating many Helpdesk tasks"
Rajeev K.


“Perfect employee self-service platform for organizations using MS Teams and Office 365"

Enhancing IT Support: GenAI SideKick for Support Heroes

GenAI enabled AITSM
Elevate your IT support to superhero status with AI-driven solutions. Empower your teams to resolve complex issues with unprecedented speed and accuracy, enhancing overall productivity.
Out-of-the-box integrations with 150+ Enterprise Software
Seamlessly connect with a vast array of enterprise tools. Experience effortless integration that simplifies workflows and boosts efficiency across departments.
Personalized Role-Based End-User Experience
Enjoy a tailored support experience that understands your unique role and needs. Get relevant solutions and information, enhancing your day-to-day work life.
Innovative Employee Engagement Tools
Engage and empower your workforce with tools that enhance collaboration and communication, driving a more connected and productive workplace culture.
GenAI Sidekick note creator
Transform the way you document IT interactions. Let our GenAI SideKick take care of note-taking, freeing up more time for meaningful support and innovation.
GenAI Sidekick for Support Teams
Support teams gain an intelligent ally in managing IT tasks. Our GenAI SideKick helps streamline processes, offering smarter, faster ways to tackle IT challenges.

Frequently Asked Questions

1. What Is Generative AI and how is Iit a disruptor in the Business World?

Generative AI is a type of artificial intelligence that can generate unique content such as texts, images and audio by learning patterns from existing data. It uses models like Generative Adversarial Networks (GANs) and Variational Autoencoders (VAEs) to create realistic content. As a massive disruptor, it offers limitless potential for enterprise applications, enabling businesses to automate processes, enhance productivity and achieve accelerated growth.

2. What Is the difference between Generative AI and General AI?

Generative AI is a Large Language Model (LLM) that recognizes patterns and generates output based on existing data. General AI, on the other hand, is a highly advanced technology that encompasses a broader knowledge base of the human world and society. Generative AI is seen as a stepping stone toward the development of General AI.

3. How big is the Generative AI Market and what is its Future Potential?

The Generative AI market currently stands at $40 billion and is expected to reach $1.3 trillion in the next 10 years, reflecting its enormous growth potential.

4. What are some examples of Generative AI Models?

ChatGPT by OpenAI is an example of a 'Generative Pre-trained Transformer' that recognizes patterns and generates text. is another example that uses Generative AI to automate tasks and build agile knowledge bases.

5. How can Generative AI be used in Content Automation?

Generative AI can automate content creation, generating text, images and videos, thus reducing the need for manual content creation and saving time and resources for businesses.

1. How does meet cost optimization and efficiency goals for CIOs and CTOs? helps in reducing shared services cost by 20 to 40%, showing demonstrable ROI within 4 to 6 months.

2. What is the potential productivity increase with for Technology staff? can achieve a 5 to 10% increase in productivity of Technology staff within weeks.

3. How does contribute to maximizing ROI and optimizing technology investments?

By using Generative AI and workflow automation, increases the ROI on existing investments and creates a multiplier effect.

4. Can support a working environment that values employees ?

Yes, can create a working environment that values employees, fosters retention, democratizes knowledge, and automates non-value-adding activities.

5. How versatile is's AI Employee Support Platform for Enterprises?'s platform is scalable, secure, well-baked, and versatile, supporting use cases across IT, HR, Finance, Product support, Student services, etc.

1. What are the main considerations regarding Total Cost of Ownership when comparing building an in-house solution to using

When building an in-house solution, there are ongoing maintenance costs, high initial investment, limited feedback, key employee attrition risks, hidden costs, and challenges in multi-department budget allocation. With, the offering is cost-effective, reduces dependency, has no additional maintenance or hidden costs, and follows a pay-as-you-go model.

2. How does the Product Development Process differ between building our own solution and using

Building your own solution leads to slow iteration, lack of diverse perspectives, and inter-department collaboration challenges. On the other hand, embraces a startup culture, allowing for continuous improvement, rapid iteration, and broad feedback.

3. What distinguishes the Product Features of an in-house build from

An in-house build may only provide basic functionality and Generative AI, with a risk of obsolescence. offers end-to-end employee support & automation, superior Generative AI, and frequent product updates.

4. How does Data Security compliance differ when building a solution versus using

Building a solution requires a dedicated team to work through data security compliance. proactively builds and updates the product based on data security compliance needs.

5. What are the considerations regarding Time to Market for building versus buying with

Building an in-house solution can lead to a slow time to market, whereas offers a fast time to market, with production ready in just one month.

1. How do you set up in MS Teams, Web Interface?

Setting up is a straightforward process, whether you're using MS Teams or a web interface. Just like installing a new app on your phone, find it in the Teams app store, click install and follow the simple instructions. This quick setup allows you to start reaping the benefits of this powerful tool immediately.

2. How does the Implementation Process Work?

The implementation of is designed to be user-friendly. The process includes tailoring the system to your specific needs, integrating it with existing IT infrastructure and training your team on how to use it. The friendly team at guides you through each step, ensuring a smooth transition.

3. How long does it take to Implement

The implementation timeline can vary depending on your organization's unique needs. Unlike time-consuming software updates, most organizations can expect to have up and running within a few weeks, allowing for a quick transition to improved efficiency.

4. Can you transfer data from the Old Service Desk to

Absolutely! is built to ensure smooth transitions. Think of it as moving your music library from one streaming service to another. The team at will assist you in transferring your data from your old service desk, making sure that no essential information is lost.

5. What are the different Implementation Plans for offers a variety of implementation plans to match different needs and budgets. It's like choosing a mobile phone plan; you can select the one that best fits your organization's requirements. These plans provide the flexibility to align with various business sizes and goals.

1. What does the Desktop Automation Module in Do?'s Desktop Automation module isn't just a time-saver; it's a game-changer. This powerful tool automates a wide range of tasks, from mundane data entry to complex IT processes. By freeing up employees to focus on more critical tasks, it enhances efficiency and reduces errors.

2. What about the Automation and Process Orchestration Studio in

The Automation and Process Orchestration Studio in is more than just a tool; it's a complete solution. With its visual interface for designing, executing and managing workflows, it simplifies the automation of complex processes. It's a pivotal feature for improving operational efficiency and streamlined business operations.

3. What kind of Integrations Does Offer? isn't limited to standalone functionality; it's designed to integrate with various third-party applications. This integration capability streamlines workflows and enhances collaboration, allowing businesses to get more done without juggling multiple platforms.

4. How advanced is the Analytics Module in's analytics module isn't just a basic statistics tracker; it's a comprehensive tool for actionable insights. With custom dashboards and performance tracking capabilities, it empowers leaders to make data-driven decisions. This advanced analytics functionality supports continuous improvement and growth

5. What are the Unique Features in Teams that set apart? stands out with its unique features in Teams, such as an AI-driven chatbot and virtual agent. It's like having a team of virtual assistants, providing instant support and enhancing user satisfaction, making it a standout choice in the competitive landscape.

1. How is the product priced? is a Software-as-a-Service (SaaS) and therefore has subscription and implementation/configuration fees associated. Businesses can subscribe to two different variations of the product.

1. GenAI sidekick that is typically integrated with third-party.
2. ITSM’s ITSM solution with GenAI Sidekick ( AITSM).

 Here are the three key components of pricing: 

1. A subscription fee: This is usually based on the monthly number of employees or end users for GenAI sidekick. For our AITSM product, additional fees associated with the number of technicians may also apply.  The specifics can vary based on a few aspects, such as the number of departments that plan to use the platform (like IT or HR) and the selected module package. 

An initial implementation/configuration fee: This one-time fee covers the costs of setting up and customizing the product to meet your specific needs.

3. Service packages: Service credit can be bought by subscribers for engaging for any automations/integration needs beyond the initial implementation, through the life of the contracts.

Additional aspects you should know about the pricing include :
No hidden costs: The subscription fee includes the standard support, with Service Level Agreements (SLAs) guaranteeing specific support response times. 

Free product upgrades: Any upgrades that occur in the modules you subscribe to are covered in your contract, with no additional costs throughout the life of your contract.

2. How many years of contract do I have to sign?

For contracts over $10,000, generally recommends a two-year term. This longer-term contract offers the benefit of price certainty - you get to lock in your pricing, and any new features that are added during your contract period are yours to enjoy at no extra cost. also offers 3 or longer-term contracts with attractive annual discounts.

3. I belong to a very large enterprise. Is my pricing the same as a smaller company? 

Pricing is not the same across all sizes of enterprises. For larger companies with more than 5000 employees, provides a customized quote. This ensures that you get a pricing structure that aligns with your size, complexity, and specific needs.

4. Which modules are priced separately from the core product?

Desktop Automation is a capability priced separately based on the number of desktop agents deployed. This tool for automating routine tasks on your desktop is not part of the core package. Desktop automation can be subscribed to either our GenAI sidekick or AITSM version.

5. I represent an IT service desk with 1500 employees. What is my subscription pricing going to be?

While the base pricing starts at $3 per employee per month, for a company with 1,500 employees, it's best to contact directly for a more accurate quote. They can provide a customized quote that considers your specific requirements.

1. Is a SaaS product? Is available in an On-prem model? is offered as a cloud-hosted Software as a Service (SaaS) product, providing flexibility and scalability to fit various business needs. At this moment, an on-premises model is not available. This cloud-first approach ensures easy access, updates and support, aligning with modern business requirements.

2. Which cloud service is hosted on? Which region is it hosted in? makes its home on Microsoft Azure, a leading cloud platform known for its reliability and security and also utilizes resources from Amazon Web Services (AWS). Servers are strategically located in the United States and Europe, ensuring optimal performance and adherence to regional compliance regulations

3. Is the data encrypted during transit and at rest?

Yes, takes data protection seriously. Data is encrypted both during transit, such as when you send an email and at rest, like files on a hard drive. Using AES encryption facilities provided by the Azure environment, ensures that your data remains secure at all times.

4. What other data security measures exist?'s security measures go beyond encryption. It includes physical and logical access control, rigorous backup and recovery policies, secure VPNs for remote work and adherence to international security standards. Think of it as a multi-layered shield, providing all-around protection for your data.

5. Will our input data be shared with OpenAI or ChatGPT or Microsoft or Google when we use's service?

As questions are asked to the bot, information is passed to an enterprise-grade API, which is sent to a Large Language Model (e.g., OpenAI, Google Vertex AI) for processing. The data is not stored. The data is not used for training any AI model. The data is kept private. No one at OpenAI, Microsoft, Google can have access to the data. We also put many layers in place to filter out sensitive and/or identifiable information before sending the data to an LLM.

1. Getting started: What does Microsoft 365 Copilot, Co-pilot studio and do?

Microsoft 365 Copilot is an AI assistant that supports individuals at work. It is integrated with Microsoft 365 apps – Word, Excel, PowerPoint, Outlook, Teams. It is generally available for enterprise customers for $30 per user per month.  

Microsoft Co-pilot studio is a GenAI enabled automation platform that may be leverages to create interconnected multiple Co-pilots. is a Generative AI-powered employee support and engagement product. Built as an Enterprise Service Desk (IT, HR, Finance, Facilities, and more) with AI, Automation, and Live Chat, is accessible to employees through MS Teams/web/mobile/email channels – and is focused on creating efficiency and superlative experience for employees.

2. Purpose

Microsoft 365 Copilot supports individuals rather than enterprises. Its focus is on individual productivity especially in context of Microsoft office products. Based on its pricing, this seems to be targeting high value/expensive office staff (senior execs, traders, Sales leaders etc.) that use Microsoft office extensively.

Microsoft Co-pilot studio is a platform built to help engineers create varied Co-pilot experiences. was built as a ready-to-deploy Enterprise/IT/HR/Multi-Department employee support and service desk built. Its focus is very clear.    Although they are similar, comparing these tools is like comparing apples and oranges. 

3. Product vs Platform

“A platform is not a product, but rather a set of capabilities that enable the creation of products. In other words, you can build products on top of a platform, but a platform itself is not a product.” “Architecture ad governance magazine. In other words, a platform needs a lot of work to convert it into a product. This typically means time, focus, budget, expertise and patience. A product is what an enterprise can eventually deploy – not a platform.
* Microsoft 365 Copilot is a product.
* Microsoft Co-pilot studio is a platform.
is a product. It is important to discuss here what will it take to create an Employee focused product out of a co-pilot. In terms of expertise, you will have to accumulate following expertise  
1. Prompt writing expert: Complex implementations need sophisticated prompts. Employee service desk implementations are very sophisticated to meet the expectations of the customers. Therefore, you would need a senior expert in this space.
2. GenAI expert: With a fast-evolving GenAI LLMs (Large Language model) and LAMs (Large action models) landscape and architecture, you will need one or more GenAI experts.
3. Chatbot UI/UX expert – To design an optimal experience from the users' perspective, you will have to hire a Chatbot UI/UX expert.
4. Co-pilot and automated power expert: Co-pilot is a new platform, and you will have to develop expertise or hire/retain engineers to continue to build and maintain the solution. Since Co-pilot uses Power automate infrastructure extensively, you will have to hire people that understand that as well.
5. Integration and cloud expert: Co-pilot will need to talk to different systems for an effective automation strategy execution.

4. Choice of LLM

Microsoft products are limited to LLMs that are available in their ecosystem – which is OpenAI. offers a choice of LLMs from OpenAI, Google, IBM, Meta and Anthropic. In this fast-evolving world, innovation is spread out – and our model allows you to get the best solution possible. We also implement a primary and a secondary LLM (often from different companies) to ensure operational resilience.  

5. Troubleshooting, Triaging and employee support context comes ready with specialized and proprietary triaging and troubleshooting algorithms that allows it to handle all employees facing technology and other issues in a way that mimics the human thought process. Our product understands varied IT and HR scenarios innately – along with the intelligence on how to react to it.
Co-pilot does not have this kind of specialization.