IT Service Management (ITSM)

Unlock the Power of Agentic AI for Next-Gen ITSM

Fully ITIL-aligned ITSM with problem, change, incident, request, SLA management, and automation workflows – powered by Agentic AI for autonomous L1 operations and highly efficient IT ticketing.

A full featured ITSM enhanced with Agentic AI that yields ROI in just weeks of implementation

Enterprise IT Powered by Agentic AITSM

Team of 7+ AI Agents

To handle L1/L2 ticket creation and resolution

Auto-resolve IT tickets

Agentic AI for 24/7 autonomous employee support

Service catalog

Enable custom enterprise services within Microsoft Teams

SLA Management

Meet and exceed SLAs for excellent employee CSAT

Real-time ticketing analytics

Get a bird’s eye view of your IT services environment

Explainable and transparent AI

Audit of all the decisions that the AI Agents take

Multi-LLM

Harness multiple LLMs for unmatched accuracy.

Trustworthy. Hallucination-Free

AI that stays true to your knowledge and workflows.

Completely Autonomous L1/L2 ITSM Ticketing with Agentic AI

Autonomous L1/L2 support and IT ticketing with AITSM

Eliminate the chaos of manual ticketing activities and maximize your IT team’s operational efficiency.

Simplified Workflows: Create custom workflows with simple drag-and-drop
Out-of-the-Box Integrations: Seamless pre-built connections
Quick Custom Integration Builder: Flexibility for custom integrations
Desktop Automation: Powerful desktop automation with AI
No-Code Process Automation: Create and deploy automation in hours
No-Code Creator Studio

Create, test, and deploy powerful Agentic AI-driven automations with Rezolve.ai’s Creator Studio

Drag-and-Drop Workflow Builder: Create custom agentic AI workflows
Pre-Built Automation Templates: Get a library of most used ITSM automations
Easy API Builder: Get Rezolve.ai API and talk to other apps
Quick Implementation: Get started within Microsoft Teams and Slack fast
Conversational Incident Management

Manage IT incidents at the speed of thought – with Agentic AI’s ticket triaging, troubleshooting, and response capabilities

Autonomous Ticketing: Resolves the bulk of L1/L2 tickets to free your IT team
Streamlined Incident Response: Greatly minimize your average response time
Smart Ticket Creation: Create and resolve tickets autonomously
Email Responses with Agentic AI: Read, respond, and handle emails autonomously
Agentic Knowledge Management & Enterprise Search

Leverage Rezolve SearchIQ for centralized self-service knowledge support for the employees

AI Enterprise Knowledge: Get precise knowledge answers with citations
Lightning-Fast Setup: Connect your knowledge documents across enterprise
Multilingual Support: Enable global and remote teams to work seamlessly
Powerful Analytics Dashboard: Track Rezolve SearchIQ performance in real-time
Advanced Service Request and Catalog

Enable service catalog, approvals, and custom workflows inside Microsoft Teams, Slack, and legacy systems

Conversational Service Request: Access all the services by simply chatting
Approvals Inside Microsoft Teams: Manage approvals in the flow of work
Enterprise Service Catalog: Deliver Agentic-AI powered custom services
Agentic AI Workflows in Action: Send notifications via Microsoft Teams and Slack

Unleash the power of Agentic AI to meet and exceed your IT SLAs

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Agentic AI for Problem & Change Management

Get more control of your enterprise’s IT Problem and Change Management with proactive AI Agents

Automate Problem Management: Agentic AI to identify & resolve root causes
Change Management: Ensure smooth IT change rollouts with compliance
Change Optimization: Agentic AI to monitor IT change implementation
Proactive Incident Management: AI Agents to proactively handle incidents
Expert Live Chat

Agentic AI that loops in human help when required, or when asked to - for seamless end-user support experience

Human-in-the-loop: Get live chat support whenever required
Reduced MTTR: Happy employees equal more productive employees
AI-Powered Ticketing: Get autonomous ticket creation and updates
Elevated Support Experience: Agentic AI for seamless ticketing
Advanced Dashboard & Reporting

Get a bird's eye view of your IT ticketing environment and see how the services are performing across the enterprise

Real-Time Dashboards: Visualize metrics to make data-driven decisions
Custom Reports: Tailor reports to deliver actionable insights
Historical Data Analysis: Uncover trends to enhance performance
Exportable Reports: Agentic AI for seamless ticketing
Multi-Channel Support

Enable Agentic AI-powered IT ticketing across multiple channels and touchpoints for a rounded experience

Microsoft Teams and Slack: Agentic AI ticketing where your teams already work
Web Interface: Access critical AI ticketing and service requests via browsers
Mobile App: Agentic AI ticketing in IOS and Android mobile apps
Multiple Touchpoints: Access Rezolve.ai on desktop, tablet, mobile, and web
AI-Powered IT Asset Management

Discover, log, track, manage, and update all IT assets across your enterprise with the power of AI

In-Built ITAM: Get Agentic AI-powered IT asset management with Rezolve.ai
Seamless Integrations: Easily integrate with leading asset management tools
Data-Driven Decisions: Maximize ROI on IT assets with actionable insights
Centralized Asset Tracking: Bird's eye view of all assets across your organization

Enterprise-Grade Security & Privacy

Built from the ground up to meet the highest global standards.

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SOC 2 TYPE II
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GDPR
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HIPAA
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ISO 27001