Connect WithYour Favourite Apps
Do More With Integrations
Provision User| Create Contact | Create Deals | Create Companies
Provision License for Dynamics 365 | Password reset (Office 365)
Create Users | Reset Password | Change License | List rooms | Create Groups | Add User to Groups
Create New Users | Update User | Create a Team | Add User to a Team | Create Rooms | Update Rooms
Out of Office assistance |
Book an appointment
Add a team in Teams | Add a member in teams
Create a user | Add users to an account | Update User Information
Create a new Team | Add user to a Team | Remove a user from Team
Create New Users | Update User | Create a Team | Add User to a Team | Create Rooms Update Rooms
Create New Users | Update User | Create a Team | Add User to a Team | Create Rooms | Update Rooms
Create a new employee| Update information for existing employee| Get Pay Schedule| Create/Remove group| Apply for leaves| PTO Information
Create a new employee | Update information for existing employee | Add/Update/Delete comment to issues | Get Pay Schedule | Apply for leaves | PTO Information Time Tracking
Add an email AD group | Add Member to AD group | Remove Member from AD group | Create AD group
Create a User | Update a User | Create a Group | Add Users to Group | Search for docs | Copy Files
Create a User | Update a User | Reset Password | Create Groups | Add User to Group | Recover Unsaved Files in Office 365
Add member to List | Remove member from List Campaign | Open report Campaign | Click report | Send Campaign | Schedule Campaign
Create a User | Update a User | Create a Group | Assign users to groups | Reset Password
Create/Update/Delete User | Reset Password | Create/Update/Delete group | Role Assignment of User
Create a new employee |Update information for |existing employee Get Pay | Schedule Apply for leaves PTO | Information Time Tracking
Reset User Password
Create/Update/Delete User | Reset Password
Provision User Reset Password
Search Documents| Download Files | Upload Files
Provision User
File Expenses
Create Folder| Search Documents | Get File | Upload File
Create Folder | Upload Files | Search Documents | Get Files | Access to SharePoint Folder | Add Share point site Access | Access to Share Area managed in AD
Get employee details | Update information for employee |Get Pay Schedule | Apply for leaves PTO Information
Get employee details | Update information for employee | Get Pay Schedule | Apply for leaves PTO Information
Get employee details | Update information for employee | Get Pay Schedule | Apply for leaves PTO Information | Payroll Information
Create Tickets | Update Tickets | Search knowledge articles | Connect to Live Agent | Integrate Service Catalog
Create Tickets | Update Tickets | Search knowledge articles
Create Tickets | Update Tickets | Search knowledge articles
Create Tickets | Update Tickets | Search knowledge articles
Create Tickets Update Tickets | Search knowledge articles
Microsoft End Point Manager
Install Software
(SCCM/Intune) Based Automations
RMM Based Automations
Software Install
Network Printer Install
Onedrive Troubleshooting
Enable/Disable USB Drives
Cache Clearing
Device Settings Configuration
New Laptop Setup Assistance
Fix Filesystem Issues
Proactively Monitor Device & Create Tickets
Active Directory related issues and requests. Generic Smart ticket that collects info about AD related issues and request
Remove member from Distribution List
Add member to DL
Unable to Access Adobe | Print with Adobe | Continues Password Prompt
Not able to access the Internet
Internet Browsers slow IE | IE not opening | Generic Internet Explorers Issues
Unable to open Mozilla FirefoxFirefox slow or crashing
Report an issue
Unable to open websites | Slow/freezing
Language Issues
Set Google Chrome as default
Unable to save Document
MS Word not opening
Generic MS Word issue
MS Word is slow
OneNote not syncing
Unable to open OneNote
Generic OneNote issue
OneNote is slow or crashing
Keyboard will not allow typing
Keyboard not working
Issue with Keyboard
Mouse cursor invisible or not moving
Request replacement mouse
System is working very slow
Generic - Windows issue on Laptop
Laptop Battery Issue
Desktop Slowness Issue
My computer is very slow
System is working very slow
Offer additional help with live chat
CMS related error/ queries
Canvas password related issues?
Password issue in Canvas
Canvas Password issues
Network Access related issues
Generic report Network Access related issues
Issue with Office 365
Office 365 issue
Office is creating problems
Zoom Plugin issue in Outlook
Zoom missing in outlook
Unable to see zoom button in outlook
Zoom plugin issue
Install Desktop / Personal / Local Printer Printer not working Shared office printer not working
Update ticket status
Create as ticket
Update ticket status
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IT Lead, Patelco Credit Union
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CTO
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Chief Information Officer
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Technology Manager
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IT Specialist/ Robotics Specialist
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CEO
Frequently Asked Question's
Desktop Automation is an additional module that you can add to enable the bot to do tasks that are activated by Powershell scripts. These are often complex tasks such as desktop and laptop configuration, software installation, OneDrive issues, Outlook troubleshooting, etc. Book a demo to learn more about this game-changing auto-resolution technology.
MS Teams, Slack, web, mobile app.
Yes, there is a mobile app for agents.
Yes, the bot has many built-in troubleshooting and triaging skills. Book a demo and see this in action or ask for a copy of our Out-of-the-Box Automation Skills document.
Yes, you are able to customize the menu and look and feel of the bot however you like to meet your branding needs.
You can check System Status via this link - https://www.rezolve.ai/system-status
Yes, there is a mobile app for agents.
Yes, this is something we can do during initial implementation.
Our core product comes with 250+ Out-of-the-Box integrations. Book a demo to learn more or ask for a copy of our Out-of-the-Box Automation Skills document.
Out-of-the-Box integrations can be completed during the few weeks at the start of Implementation. Custom integrations also take a few weeks depending on the availability of APIs and process.
We just need the APIs and your end points.
Yes, we support SSO through integrations with Active Directory. Active Directory is part of our Out-of-the-Box integrations.
Yes, the back-end capture all activities to meet audit trail needs.
Yes, Rezolve.ai is SOC 2 Type II compliant, HIPAA certified, and ISO 27001 certified. We're ready to provide you with Due Diligence documentation when you need.
Our platform enables you to centralize your knowledge throughout the organization through your employee engagement tool, like MS Teams or Slack. On Day 1, we can upload and parse your knowledge in bulk via our AI ingestor. The AI knowledgebase learns over time through a smart feedback loop. Through our knowledgebase, your employees will be able to access relevant, up-to-date information at their fingertips.
We can our ticketing system "an invisible ticketing system" because our end users never need to see it. Employees can open tickets, check status, add notes, and more through your employee engagement tool such as MS Teams or Slack (or via web and mobile app).
Tickets can be opened on MS Teams, Slack, emails, web, mobile app. Tickets can be manually created by employees or created on behalf of employees or, based on context, the bot can create tickets on behalf of employees.
Yes, users can open tickets via emails. The email sender is considered the Requester. Those in the To and CC fields are considered To Watchers and CC Watchers. All would get emails updates on the status of the tickets.
Yes, there are dashboards and reports based on user profile and access levels. To learn more about what dashboards and reports entail, feel free to book a demo with us.
Yes, these features are all included in the core product.
Rezolve.ai can automate workflows and knowledge. For example, we can help you automate the employee onboarding process with complete integration with HR system such as Workday and e-signature tool such as DocuSign. We can also auto-resolve common tasks such as access requests, software order, password reset, software install, and desktop configuration.
Password reset, access requests, software order.
Software install, laptop configuration.
Yes, the functionalities that we provide on MS Teams are one of our differentiators. Book a demo and see some of these game-changing features in action.
Yes, there is a concept called lite users. Feel free to ask about this during our next meeting.
You should allot 4-6 weeks for initial implementation. We can build more and more together throughout our collaboration. And noted that automation is a journey. Phase 1 (2 weeks to 2 months) is about address common support issues. Phase 2 (a couple months) is about automation and integrations. Phase 3 (a couple of months later) is about doing more advanced tasks, knowledge and workflow automation.
Through your input, it takes a few short weeks to create, test, and deploy these workflows. Building automation with us doesn't take the time and resources that you think it does. Book a demo and ask us to show you our low-code/no-code Studio.
Yes, absolutely.
You should first book a demo with us to see the product. Then, let us know that you want a Free Trial. We'll be happy to set that up.
It would be hard to find a way to achieve ROI faster than with Rezolve.ai. The pricing for our core product is based on number of employees and departments. Desktop Automation is a separate module that is priced based on number of end user device.
