Bring Employee Support Within
Microsoft team logo

Connect WithYour Favourite Apps

Connect and Conquer with 1000+ Integrations, Smart Automation and MS Teams Integration for Unmatched Efficiency.

Do More With Integrations

OOB: Task Automation Skills
Tasks

Provision User| Create Contact | Create Deals | Create Companies

Tasks

Provision License for Dynamics 365 | Password reset (Office 365)

Tasks

Create Users | Reset Password | Change License | List rooms | Create Groups | Add User to Groups

Tasks

Create New Users | Update User | Create a Team | Add User to a Team | Create Rooms | Update Rooms

Tasks

Out of Office assistance |
Book an appointment

Microsoft team logo
Tasks

Add a team in Teams | Add a member in teams

Tasks

Create a user | Add users to an account | Update User Information

Tasks

Create a new Team | Add user to a Team | Remove a user from Team

Tasks

Create New Users | Update User | Create a Team | Add User to a Team | Create Rooms Update Rooms

Tasks

Create New Users | Update User | Create a Team | Add User to a Team | Create Rooms | Update Rooms

Tasks

Create a new employee| Update information for existing employee| Get Pay Schedule| Create/Remove group| Apply for leaves| PTO Information

Tasks

Create a new employee | Update information for existing employee | Add/Update/Delete comment to issues | Get Pay Schedule | Apply for leaves | PTO Information Time Tracking

Tasks

Add an email AD group | Add Member to AD group | Remove Member from AD group | Create AD group

Tasks

Create a User | Update a User | Create a Group | Add Users to Group | Search for docs | Copy Files

Tasks

Create a User | Update a User | Reset Password | Create Groups | Add User to Group | Recover Unsaved Files in Office 365

Tasks

Add member to List | Remove member from List Campaign | Open report Campaign | Click report | Send Campaign | Schedule Campaign

Tasks

Create a User | Update a User | Create a Group | Assign users to groups | Reset Password

Tasks

Create/Update/Delete User | Reset Password | Create/Update/Delete group | Role Assignment of User

Tasks

Create a new employee |Update information for |existing employee Get Pay | Schedule Apply for leaves PTO | Information Time Tracking

Tasks

Reset User Password

Tasks

Create/Update/Delete User | Reset Password

Tasks

Provision User Reset Password

Tasks

Search Documents| Download Files | Upload Files

Tasks

Provision User

Tasks

File Expenses

Tasks

Create Folder| Search Documents | Get File | Upload File

Tasks

Create Folder | Upload Files | Search Documents | Get Files | Access to SharePoint Folder | Add Share point site Access | Access to Share Area managed in AD

Tasks

Get employee details | Update information for employee |Get Pay Schedule | Apply for leaves PTO Information

Tasks

Get employee details | Update information for employee | Get Pay Schedule | Apply for leaves PTO Information

Tasks

Get employee details | Update information for employee | Get Pay Schedule | Apply for leaves PTO Information | Payroll Information

Tasks

Create Tickets | Update Tickets | Search knowledge articles | Connect to Live Agent | Integrate Service Catalog

Tasks

Create Tickets | Update Tickets | Search knowledge articles

Tasks

Create Tickets | Update Tickets | Search knowledge articles

Tasks

Create Tickets | Update Tickets | Search knowledge articles

Tasks

Create Tickets Update Tickets | Search knowledge articles

End Point Automations

Microsoft End Point Manager

Question Variants

Install Software
(SCCM/Intune) Based Automations

RMM Based Automations

Question Variants

Software Install
Network Printer Install
Onedrive Troubleshooting
Enable/Disable USB Drives
Cache Clearing

Device Settings Configuration
New Laptop Setup Assistance
Fix Filesystem Issues
Proactively Monitor Device & Create Tickets

OOB: Triaging and Smart Ticket Skills
Question Variants

Active Directory related issues and requests. Generic Smart ticket that collects info about AD related issues and request

Question Variants

Remove member from Distribution List
Add member to DL

Question Variants

Unable to Access Adobe | Print with Adobe | Continues Password Prompt

Question Variants

Not able to access the Internet

Internet explorer logo
Question Variants

Internet Browsers slow IE | IE not opening | Generic Internet Explorers Issues

Mozilla browser logo
Question Variants

Unable to open Mozilla FirefoxFirefox slow or crashing

google crome logo
Question Variants

Report an issue
Unable to open websites | Slow/freezing
Language Issues
Set Google Chrome as default

Microsoft word logo
Question Variants

Unable to save Document
MS Word not opening
Generic MS Word issue
MS Word is slow

Question Variants

OneNote not syncing
Unable to open OneNote
Generic OneNote issue
OneNote is slow or crashing

Question Variants

Keyboard will not allow typing
Keyboard not working
Issue with Keyboard

Question Variants

Mouse cursor invisible or not moving
Request replacement mouse
System is working very slow

Question Variants

Generic - Windows issue on Laptop
Laptop Battery Issue

Question Variants

Desktop Slowness Issue
My computer is very slow
System is working very slow

Question Variants

Offer additional help with live chat

Question Variants

CMS related error/ queries

Question Variants

Canvas password related issues?
Password issue in Canvas
Canvas Password issues

Question Variants

Network Access related issues
Generic report Network Access related issues

Question Variants

Issue with Office 365
Office 365 issue
Office is creating problems

Zoom call logo
Question Variants

Zoom Plugin issue in Outlook
Zoom missing in outlook
Unable to see zoom button in outlook
Zoom plugin issue

Question Variants

Install Desktop / Personal / Local Printer Printer not working Shared office printer not working

Question Variants

Update ticket status
Create as ticket
Update ticket status

Employee Support At Your Fingertips - Within MS Teams

Trusted By Top Brands

Marcus Chow

IT Lead, Patelco Credit Union

"Rezolve.ai is a Force Multiplier"
Gabe C

CTO

"Rezolve operates 24 hours a day, 7 days a week, supporting workers.."
MICHAEL K. SMITH

Chief Information Officer

"Rezolve.ai is the future of Service Desk…."
JOSHUA O'BRIEN

Technology Manager

“Your product is everything I've ever dreamed of - You guys are on the forefront of help desk technology"
Spencer M.

IT Specialist/ Robotics Specialist

"High potential for automating many Helpdesk tasks"
Rajeev K.

CEO

“Perfect employee self-service platform for organizations using MS Teams and Office 365"
Marcus Chow

IT Lead, Patelco Credit Union

"Rezolve.ai is a Force Multiplier"
Gabe C

CTO

"Rezolve operates 24 hours a day, 7 days a week, supporting workers.."
MICHAEL K. SMITH

Chief Information Officer

"Rezolve.ai is the future of Service Desk…."
JOSHUA O'BRIEN

Technology Manager

“Your product is everything I've ever dreamed of - You guys are on the forefront of help desk technology"
Spencer M.

IT Specialist/ Robotics Specialist

"High potential for automating many Helpdesk tasks"
Rajeev K.

CEO

“Perfect employee self-service platform for organizations using MS Teams and Office 365"

Frequently Asked Question's

What additional modules do you have?

Desktop Automation is an additional module that you can add to enable the bot to do tasks that are activated by Powershell scripts. These are often complex tasks such as desktop and laptop configuration, software installation, OneDrive issues, Outlook troubleshooting, etc. Book a demo to learn more about this game-changing auto-resolution technology.

What point of entries are available to employees?

MS Teams, Slack, web, mobile app.

Is there a mobile app for agents?

Yes, there is a mobile app for agents.

Can the bot go through troubleshooting steps?

Yes, the bot has many built-in troubleshooting and triaging skills. Book a demo and see this in action or ask for a copy of our Out-of-the-Box Automation Skills document.

Can I customize the menu and look and feel of Rezolve.ai bot?

Yes, you are able to customize the menu and look and feel of the bot however you like to meet your branding needs.

How do I check when Rezolve.ai system is down?

You can check System Status via this link - https://www.rezolve.ai/system-status

Is there a mobile app for agents?

Yes, there is a mobile app for agents.

Can you transfer all my records from my previous service desk?

Yes, this is something we can do during initial implementation.

What is included in your Out-of-the-Box integrations?

Our core product comes with 250+ Out-of-the-Box integrations. Book a demo to learn more or ask for a copy of our Out-of-the-Box Automation Skills document.

How long do integrations take? Out-of-the-Box vs. Custom integrations.

Out-of-the-Box integrations can be completed during the few weeks at the start of Implementation. Custom integrations also take a few weeks depending on the availability of APIs and process.

What do you need to do integrations?

We just need the APIs and your end points.

Does Rezolve.ai support single sign-on (SSO)?

Yes, we support SSO through integrations with Active Directory. Active Directory is part of our Out-of-the-Box integrations.

Is there an audit trail?

Yes, the back-end capture all activities to meet audit trail needs.

Is Rezolve.ai secure?

Yes, Rezolve.ai is SOC 2 Type II compliant, HIPAA certified, and ISO 27001 certified. We're ready to provide you with Due Diligence documentation when you need.

What makes your knowledgebase different?

Our platform enables you to centralize your knowledge throughout the organization through your employee engagement tool, like MS Teams or Slack. On Day 1, we can upload and parse your knowledge in bulk via our AI ingestor. The AI knowledgebase learns over time through a smart feedback loop. Through our knowledgebase, your employees will be able to access relevant, up-to-date information at their fingertips.

What does invisible ticketing mean?

We can our ticketing system "an invisible ticketing system" because our end users never need to see it. Employees can open tickets, check status, add notes, and more through your employee engagement tool such as MS Teams or Slack (or via web and mobile app).

What are the different ways that tickets can be opened?

Tickets can be opened on MS Teams, Slack, emails, web, mobile app. Tickets can be manually created by employees or created on behalf of employees or, based on context, the bot can create tickets on behalf of employees.

Can end users open tickets via emails? Can those in To and CC fields get updates on tickets as well?

Yes, users can open tickets via emails. The email sender is considered the Requester. Those in the To and CC fields are considered To Watchers and CC Watchers. All would get emails updates on the status of the tickets.

Do I have access to dashboards and reports?

Yes, there are dashboards and reports based on user profile and access levels. To learn more about what dashboards and reports entail, feel free to book a demo with us.

Is it possible to have parent/child or related tickets?

Yes, these features are all included in the core product.

What are some examples of automation?

Rezolve.ai can automate workflows and knowledge. For example, we can help you automate the employee onboarding process with complete integration with HR system such as Workday and e-signature tool such as DocuSign. We can also auto-resolve common tasks such as access requests, software order, password reset, software install, and desktop configuration.

What are some examples of common tasks that Rezolve.ai can auto-resolve?

Password reset, access requests, software order.

What are some examples of complex tasks that Rezolve.ai can auto-resolve?

Software install, laptop configuration.

Does Rezolve.ai work on MS Teams?

Yes, the functionalities that we provide on MS Teams are one of our differentiators. Book a demo and see some of these game-changing features in action.

Can non-corporate or non-MS Teams users use Rezolve.ai?

Yes, there is a concept called lite users. Feel free to ask about this during our next meeting.

What is implementation setup process duration?

You should allot 4-6 weeks for initial implementation. We can build more and more together throughout our collaboration. And noted that automation is a journey. Phase 1 (2 weeks to 2 months) is about address common support issues. Phase 2 (a couple months) is about automation and integrations. Phase 3 (a couple of months later) is about doing more advanced tasks, knowledge and workflow automation.

How long does it take to create automated workflows?

Through your input, it takes a few short weeks to create, test, and deploy these workflows. Building automation with us doesn't take the time and resources that you think it does. Book a demo and ask us to show you our low-code/no-code Studio.

Can approvals be built into the workflows?

Yes, absolutely.

How can I test Rezolve.ai before purchasing?

You should first book a demo with us to see the product. Then, let us know that you want a Free Trial. We'll be happy to set that up.

What does your pricing look like?

It would be hard to find a way to achieve ROI faster than with Rezolve.ai. The pricing for our core product is based on number of employees and departments. Desktop Automation is a separate module that is priced based on number of end user device.