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Smart Ticket Creation
Notifications within MS Teams
Knowledge Base
Automate Email List
Automated Password Reset
Instant Software Provision
Change Management
Your AI Service Desk @ MS Teams
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Transform your IT Support with AI-Powered Ticketing

No More Hassle, No More Chaos. Experience Faster Resolutions, Better Organization and Happier Employees & Support Agents

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Streamline Ticketing and Triaging in MS Teams

Effortlessly create, update, and track tickets within MS Teams using our AI-powered ticketing system. No more juggling between multiple platforms and tools, resulting in increased efficiency and productivity for support agents.

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Reduce Ticket Volume and Boost ROI

Our automation studio helps you automate routine tasks, leading to a significant reduction in ticket volume. You can achieve better ROI with fewer resources spent on support tasks, allowing you to focus on strategic projects and goals.

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AI-Powered Ticketing for Faster Issue Resolution

With our integrated AI-powered ticketing system, support agents can quickly triage and resolve issues within MS Teams. Auto resolution of up to 65% of issues frees up valuable time for support agents to focus on more complex issues.

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Improve Employee Satisfaction with Seamless MS Teams Integration

Our ticketing system is integrated within MS Teams, enabling employees to raise and track support tickets without having to switch to another tool. This leads to a better employee experience, as they can stay within the familiar MS Teams interface.
 

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Gain Actionable Insights with Advanced Analytics

Our ticketing system provides detailed analytics and reporting, enabling you to identify trends, track KPIs, and gain insights into the overall performance of your IT service desk. This data can be used to optimize processes and improve the quality of support services.

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Most Feature Rich IT Service Desk

Smart Chatbot in Teams and Slack
Enable employees to receive fast and accurate IT support within 10 seconds through a smart chatbot that can be accessed via MS Teams and Slack.
‘Invisible’ Ticketing
System
Create, update and inquire about tickets simply by having a conversation with the chatbot, that seamlessly integrates with MS Teams.
‘In-built’ Live Chat in MS Teams
Receive real-time support and assistance from IT support teams via an ‘in-built’ live chat feature within MS Teams.
“Twitter-Age” Knowledge Management
Provide employees with access to up-to-date IT information, with a smart feedback loop that continually improves the accuracy and relevance of the knowledge base.
Interactive Notifications Via MS Teams
Empower IT teams to send interactive notifications to employees via MS Teams, enabling them to quickly and easily take action on important IT tasks.
No Code Automation
Studio
IT teams can create powerful automation workflows to streamline IT processes and reduce manual effort, enabling them to focus on higher-value activities.