Agentic AI for Shared Services: From Promise to Practice
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Agentic AI for Shared Services: From Promise to Practice
Agenda
Shared services teams are at a crossroads. Traditional tools can’t keep up with today’s employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.
In this fast, 30-minute session, join Joshua O’Brienn and Robert O’Brien as they show how Agentic AI embedded inside Microsoft Teams is transforming support for shared services—automating IT and HR requests, handling voice-enabled support, and delivering real outcomes with transparency and trust.
You’ll see how leading organizations are scaling employee support without scaling headcount—and how you can move from promise to practice.
💡 What You’ll Learn:
- What Agentic AI really is—and how it’s redefining IT and HR support
- Why shared services often stall in AI pilots—and how to overcome it
- Real examples: password resets, policy lookups, approvals, and voice-based requests inside Teams
- Hear it work: Voice-enabled support for seamless support
- The roadmap to deploy Agentic AI without replacing your current systems
Agentic AI for Shared Services: From Promise to Practice
Agenda
Shared services teams are at a crossroads. Traditional tools can’t keep up with today’s employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.
In this fast, 30-minute session, join Joshua O’Brienn and Robert O’Brien as they show how Agentic AI embedded inside Microsoft Teams is transforming support for shared services—automating IT and HR requests, handling voice-enabled support, and delivering real outcomes with transparency and trust.
You’ll see how leading organizations are scaling employee support without scaling headcount—and how you can move from promise to practice.
💡 What You’ll Learn:
- What Agentic AI really is—and how it’s redefining IT and HR support
- Why shared services often stall in AI pilots—and how to overcome it
- Real examples: password resets, policy lookups, approvals, and voice-based requests inside Teams
- Hear it work: Voice-enabled support for seamless support
- The roadmap to deploy Agentic AI without replacing your current systems
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