Agentic AI for Shared Services: From Promise to Practice
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Our Speakers
Joshua O’Brien, Head of Generative AI at Rezolve.ai, fuses a decade of frontline IT support and Microsoft 365 administration experience with deep LLM engineering expertise to power the platform’s agentic ticketing, triaging, and analytics engine. Having risen from infrastructure intern to Technical Support Manager, he speaks the language of service-desk teams and distils real-world insights into Rezolve.ai's autonomous service delivery and product evolution.
Rezolve.ai launched the Summer of ITSM Trade-In to help organizations replace aging ITSM platforms without the pain.
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Originally unveiled at SupportWorld Live 2025, this campaign struck a chord with IT leaders across industries. Whether you were there or not—now’s your chance to act.
Loved by Users, Recognized by the Industry
Webinar Series
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Agenda
Shared services teams are at a crossroads. Traditional tools can’t keep up with today’s employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.
In this fast, 30-minute session, join Joshua O’Brienn and Robert O’Brien as they show how Agentic AI embedded inside Microsoft Teams is transforming support for shared services—automating IT and HR requests, handling voice-enabled support, and delivering real outcomes with transparency and trust.
You’ll see how leading organizations are scaling employee support without scaling headcount—and how you can move from promise to practice.
💡 What You’ll Learn:
- What Agentic AI really is—and how it’s redefining IT and HR support
- Why shared services often stall in AI pilots—and how to overcome it
- Real examples: password resets, policy lookups, approvals, and voice-based requests inside Teams
- Hear it work: Voice-enabled support for seamless support
- The roadmap to deploy Agentic AI without replacing your current systems
Agentic AI for Shared Services: From Promise to Practice
Agenda
Shared services teams are at a crossroads. Traditional tools can’t keep up with today’s employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.
In this fast, 30-minute session, join Joshua O’Brienn and Robert O’Brien as they show how Agentic AI embedded inside Microsoft Teams is transforming support for shared services—automating IT and HR requests, handling voice-enabled support, and delivering real outcomes with transparency and trust.
You’ll see how leading organizations are scaling employee support without scaling headcount—and how you can move from promise to practice.
💡 What You’ll Learn:
- What Agentic AI really is—and how it’s redefining IT and HR support
- Why shared services often stall in AI pilots—and how to overcome it
- Real examples: password resets, policy lookups, approvals, and voice-based requests inside Teams
- Hear it work: Voice-enabled support for seamless support
- The roadmap to deploy Agentic AI without replacing your current systems
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