Contact Center

Turn Agents into AI-Augmented Experts

Rezolve SearchIQ - Instant Knowledge Across Every System

Agents no longer need to hunt for answers across CRMs, knowledge bases, policies, and historical tickets.

Unified answers across siloed enterprise systems

Context-aware recommendations based on customer, issue, and channel

Detection of conflicting or outdated knowledge

AI-generated summaries for faster comprehension

Agentic Sidekick 3.0 - Real-Time AI Copilot for Agents

Sidekick works alongside agents during live customer interactions across voice, chat, and cases.

Suggested responses and next-best actions

Step-by-step guidance for complex resolutions

Real-time sentiment detection and tone coaching

Proactive alerts when conversations are at risk

AI-generated interaction summaries

AITSM - Intelligent Ticketing, Routing, and Prioritization

Rezolve.ai modernizes contact center operations with AI-native service management.

Automatic ticket classification and enrichment

Intelligent prioritization based on urgency, SLA risk, and sentiment

Skill-based and context-aware routing

Proactive escalation before SLAs are breached

Reduced manual triage and rework

Analytics That Continuously Improve Performance

Rezolve.ai provides deep, actionable insights across contact center operations.

Customer sentiment and escalation trends

Agent workload balance and burnout signals

Knowledge gaps driving repeat contacts

Root causes of SLA breaches and escalations

Request Pricing ➟

From Reactive Support to Proactive Customer Care

By combining SearchIQ, Sidekick, and AITSM, Rezolve.ai helps contact centers.

Detect issues before they escalate

Guide agents through high-risk interactions

Automate repetitive steps while preserving human empathy

Continuously improve service quality through AI-driven insights