Compare Rezolve.ai vs BMC Helix: Which one is right for you?

Should you switch/upgrade or adopt a GenAI-based IT ticketing solution over a legacy solution? See why Rezolve.ai enables your IT team to generate higher ROI via excellent service delivery and keep your employee CSAT in the high 90s.

Rezolve.ai vs BMC Helix: Capabilities & Features at a Glance

Capabilities

Summary
ITSM Summary
GenAI Enterprise Search/Knowledge Management
GenAI Virtual Service Agent
GenAI-based Troubleshooting & Triaging
GenAI Maturity Level
User Interface and Experience
Configurability
AI-Powered Automation Studio
Integration Hub
GenAI-based Service Catalog
Change Management Enablement
Incident Management
Multi-Channel Communication
Standout Features
Pros
Cons
Pricing
Ratings
Summary
Modern AITSM for conversational ticketing and employee support with MS Teams and Slack
Purpose-built for modern AITSM, ticketing, analytics and reporting
ITSM Summary
Knowledge discovery from Documents, SharePoint folders, PDFs, URLs, etc. to provide real-time accurate answers.
GenAI Enterprise Search/Knowledge Management
Deploy Virtual Service Agent for employee support that understands complex queries, takes smart ticketing decisions and responds empathetically
GenAI Virtual Service Agent
Rezolve.ai creates and queues the tickets based on urgency and criticality of L1 support tasks - can ask follow-up questions, create tickets, kick-off automations, raise service requests, etc.
GenAI-based Troubleshooting & Triaging
High (3rd Generation GenAI based on multiple LLMs, proprietry RAG algorithm, and high quality of responses)
GenAI Maturity Level
Modern and elegant conversational interface within MS Teams and Slack
User Interface and Experience
Highly configurable as per the enterprise needs
Configurability
GenAI-powered Creator Studio enables IT teams to deploy useful automation in days, not months
AI-Powered Automation Studio
Integrates with 150+ legacy and business tools
Integration Hub
Intuitive, fast and comprehensive service catalog available to end-users via MS Teams and Slack chat
GenAI-based Service Catalog
Roll-out updates, process changes, and problem-management steps effectively via MS Teams and Slack to keep everyone in the know.
Change Management Enablement
Broadcast remedial solutions and contain IT incidents faster with GenAI AITSM
Incident Management
Integrates with MS Teams notifications, Slack, Email and VSA to enable omni-channel communications.
Multi-Channel Communication
Multiple LLMs, RAG Algorithm, Enterprise Search and GenAI Conversational Ticketing within MS Teams and Slack
Standout Features
Up to 80% end-user adoption rate, 35% ticket deflection, and real-time employee support on the go
Pros
No separate user sign-in portal, integrates conversational interfaces and existing legacy products
Cons
$3/user/month
Pricing
G2: 4.8, Capterra: 4.8, Microsoft: 4.9
Ratings

Basic IT helpdesk, budget-friendly

‍

Basic ITSM with GenAI capabilities (BMC HelixGPT)

‍

Comprehensive AI-powered knowledge tool

‍

Available, integrated GenAI VSA

‍

Not available

‍

High - based on user survey and feedback

‍

Outdated and clunky interface

‍

Low

‍

No dedicated AI-automation studio

‍

Limited Integrations

‍

Basic Service Catalog available

‍

Change Management/Problem Management Not Available

‍

Available

‍

Limited communication channels available

‍

Budget-friendly IT helpdesk for basic ticketing

‍

Budget-friendly

‍

Outdated interface, limited scalability with the IT team

‍

$995 one-time per feature

‍

G2: 3.7, Capterra: 4.0

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Learn more about Rezolve.ai

Why Rezolve.ai?

Most mature GenAI-based AITSM solution for seamless IT support within MS Teams & Slack.

Easy & Fast Implementation: Our experts can roll out Rezolve.ai in a matter of days, not weeks – customized to your specific requirements and datasets.
Affordable AITSM: Why shell out the big bucks on legacy ITSM ticketing solutions when you can implement a state-of-art AITSM at a fraction of the cost?
Purpose Built: Rezolve.ai has been designed from the ground up for auto-resolution of L1 tickets and self-service support for end-users. Free up your IT agents for more strategic tasks.
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Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.

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