Capabilities


ITSM provider focused on automation
Agent-centric ITSM solution aimed at simplifying service delivery
Third-party Chatbot integrations and add-ons available via Topdesk marketplace only
Not available
No GenAI
Dated, cluttered UI/UX
Moderate
No AI-based IT automation capability available
Limited marketplace (third-party) integrations
Traditional SC available, no AI capability
Change Management Available
Available
Limited communication channels available
Simple solution for agents and deploying basic IT service automations
Updates and new features are rolled out frequently
Lacks many modern features and capabilities of AITSM
Basic plan starting at $66/user/month
G2: 4.1, Capterra: 4.4
Why Rezolve.ai?
Most mature GenAI-based AITSM solution for seamless IT support within MS Teams & Slack.





