Report
Stay Ahead of the Agentic AI Curve with Our 2026 Report
AI TRENDS IN IT SUPPORT IN 2026: DATA, ADOPTION & ENTERPRISE AI MATURITY REPORTAcross industries, organizations are rapidly adopting AI tools, but very few have successfully scaled them into operational workflows. The result is a widening performance gap between companies experimenting with AI and those operationalizing it.
Download the full report to understand the strategic shift from AI experimentation to enterprise-scale operational deployment.
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Key Insights for IT Leaders
88%
Organizations now use AI in at least one business function
75%
C-level executives now rank AI as a top three priority
44%
Companies are applying AI for process automation
What You’ll Learn
This comprehensive report provides a practical framework for CIOs, Heads of IT, and Service Management leaders navigating AI adoption.
Inside the report: