Stay ahead of the agentic AI curve with our 2026 report.
Across industries, organizations are rapidly adopting AI tools, but very few have successfully scaled them into operational workflows. The result is a widening performance gap between companies experimenting with AI and those operationalizing it.
Download the full report to understand the strategic shift from AI experimentation to enterprise-scale operational deployment.
Organizations now use AI in at least one business function
C-level executives now rank AI as a top three priority
Companies are applying AI for process automation
Experimenting with AI is easy. Operationalizing it is not.
Very few organizations have successfully scaled AI tools into operational workflows — this report maps the strategic shift from experimentation to enterprise-scale deployment.
A practical framework for navigating AI adoption.
Enterprise AI Adoption Trends (2024–2026). How adoption has shifted since 2024, and where the curve is heading through 2026.
The Enterprise AI Maturity Model for IT Support. Locate your organization on the maturity model built specifically for IT support.
High-Impact AI Use Cases in IT Support. The specific IT support use cases delivering the clearest, fastest returns today.
Governance and Security Architecture for AI Systems. The guardrails IT and security leaders are putting in place before scaling AI further.
Measuring ROI from AI in IT Operations. A practical framework for tying AI initiatives in IT operations back to hard ROI.
Get the full playbook — adoption data, the maturity model, and the ROI framework in one download.
Built for the leaders navigating AI adoption in IT support.