Works with ServiceNow · Freshservice · Jira Service Management: Keep your ITSM. Add the AI.

Rezolve.ai runs its agentic service desk on the system of record you already have. Employees ask in Teams or Slack and the request lands as a native record in your platform; agents get AI inside every ticket; every autonomous action is approval-gated and audited. No rip-and-replace. No shadow queue.

~70% of requests resolved before they’re ever tickets, on the desk you already run

Watch a request land in ServiceNow Book a demo
✓ServiceNow: assistant embedded in every ticket, catalog, knowledge, actions ✓Freshservice: catalog, knowledge answers & governed actions out of the box ✓Jira Service Management: requests, incidents, approvals & SLAs out of the box
Rezolve Assistant · embedded in your ITSMInteractive, switch platforms
Incidents › INC0000060
NumberINC0000060
CallerJoe Employee
Priority3, Moderate
StateIn Progress
Short description
Unable to connect to email
Rezolve Assistant
AI Summary
Email connectivity traced to VPN timeouts; reopened at the user’s request. No sign of a major incident.
Ticket Health
Clarity
9
Priority
8
Age
3
Tickets › #INC-1042
Ticket#INC-1042
RequesterJoe Employee
PriorityMedium
StatusOpen
Subject
Unable to connect to email
Rezolve Assistant
AI Summary
Email connectivity traced to VPN timeouts; reopened at the user’s request. No sign of a major incident.
Ticket Health
Clarity
9
Priority
8
Age
3
Queues › ITSM-284
KeyITSM-284
ReporterJoe Employee
PriorityMedium
StatusIn Progress
Summary
Unable to connect to email
Rezolve Assistant
AI Summary
Email connectivity traced to VPN timeouts; reopened at the user’s request. No sign of a major incident.
Ticket Health
Clarity
9
Priority
8
Age
3

The platform changes. The assistant doesn’t. On ServiceNow it also embeds directly in the ticket form. Faithful recreations, switch to compare.

Works with · Your ITSMCatalogIn-ticket AIGovernanceProofFAQBook a demo

Conversational service catalog · Native records: Asked in Teams. Filed in your ITSM.

Sidekick gathers what the catalog item needs (conversationally, where your people already work), then creates the request in your platform, not in a parallel queue. Approvals, stages and fulfillment run exactly as your admins built them. Press replay to watch it land.

Microsoft Teams · SidekickInteractive, press replay
Employee · 12:00 PM
I need an email alias set up for my team
Sidekick
I can help you request an email alias for your team. What’s the preferred alias — for example, teamname@yourcompany.com?
goodteam@yourcompany.com
Sidekick
Thanks. Could you give me the business justification for the alias?
we’re creating a new social club
Sidekick
Your request has been submitted. Reference number: REQ0010004.
Created in your ServiceNow instance · opened by Rezolve Integration
your-instance.service-now.com · Service Catalog › RequestsNative record
Request · REQ0010004Opened by Rezolve Integration
NumberREQ0010004
Requested forJosh O’Brien
Opened2026-07-15 09:04:13
Due date2026-07-24 09:04:13
ApprovalApproved
Request stateApproved
Requested item
RITM0010004 — Request email alias · Qty 1 · fulfillment stages running
Activity
Field changes · Impact 3 — Low · Priority 4 — Low · State Open — logged to the request’s own audit history

A faithful recreation. The employee never opens a portal; the record is a standard ServiceNow REQ / RITM with your approvals and stages untouched. The same flow runs on Freshservice and Jira Service Management.

No shadow queue. Rezolve.ai doesn’t copy your tickets into another system. It acts on your platform’s own records over out-of-the-box MCP tools, and every tool call passes an allow · ask · approve · deny gate first.
Inspect the MCP tool console

Ask AI Assistant · interactive: An assistant in every ticket that does more than advise.

Inside every ServiceNow incident, agents can ask about the ticket, then have the assistant act on it: post the work note, update the fields, close with a resolution code. Try it: each action lands in the platform’s own activity stream, attributable and reviewable.

your-instance.service-now.com · Incident INC0000060, Ask AI AssistantInteractive, click a prompt
Agent
what is the status of this ticket
Ask AI Assistant
INC0000060 is In Progress, assigned to David Loo (Network group), priority 3 — Moderate. Latest work note: not currently a major incident given moderate priority and medium impact.
Try asking
Activity streamActivities · 27
Work notes2026-07-14 13:50:00
Conversation summary: confirmed this is not currently a major incident based on its moderate priority, medium impact and urgency. Will reassess if impact increases or more users are affected.
Field changes2026-07-14 13:40:57
Incident stateIn Progress was Closed Work noteReopening this incident per user request.

A faithful recreation of Ask AI Assistant inside a ServiceNow incident. Want the full embedded assistant: Analysis, Actions and Insights? It’s interactive on the Record page.

Governed by default: Autonomy your change board can sign off.

Working on someone else’s system of record raises the bar for governance. Every tool that can touch your platform carries a gate before it runs, and every action is attributable after it lands.

allow

Runs without asking, reserved for low-risk reads.

ask

Confirms in-session before the tool runs.

approve

A named approver signs off before it touches a record.

deny

Uncallable by any agent, full stop.

Out-of-the-box MCP tools
ServiceNow, Freshservice and Jira Service Management ship pre-connected: knowledge answering, conversational catalog and Agent Studio automations run on your instance from day one.
Gates any agent can tighten
Each tool’s default gate can be overridden per agent with named approvers, the close-ticket tool can ask in one workflow and require sign-off in another.
Audited in both systems
Actions land as native work notes and field history in your platform, and every decision opens in the glass-box Explainability view on ours.
Live in weeks, not quarters
Initial rollout typically runs 4–6 weeks: start by augmenting the desk you already run, then expand at your own pace.
Interactive demoRezolve Assistant, embedded in ServiceNowClick through Analysis, Actions and Insights on a live recreation of an incident. Interactive demoThe MCP tool consolePick a server, open a tool, and inspect its gates, tests, analytics and audit log.

Named proof · On the desk they already ran: Augmentation that shows up in the numbers.

These teams kept their existing ticketing systems. The AI layer went on top, and the queue got smaller anyway.

~4 days → ~10 min
Resolution time · MyEyeDr, running Rezolve.ai over BMC Helix
Augment, not replace

MyEyeDr kept BMC Helix. The queue shrank anyway.

Rezolve.ai went in over the ticketing and knowledge MyEyeDr already ran, BMC Helix and Confluence, across 30 departments. “We have about 30% of our issues now that don’t even get a ticket. Which is huge.” Lyle Florence, Sr. Manager, IT Operations & Support

Gesa Credit Union · IT
1,000+ employees
Rolled out in Microsoft Teams, EasyVista stayed the ticketing system of record.

“Our vision was to modernize employee support with automation and AI, Rezolve.ai made that vision real.”

Andrew Chung · CIO · Gesa Credit Union
Across deployments
60–80%
Ticket deflection and autonomous resolution for common ticket types, wherever the system of record lives.
Rated by the teams who run it
4.8/5 on G2
High Performer, Spring 2025, and 4.8/5 on Microsoft AppSource.

Straight answers: Working with your ITSM, the specifics.

Does Rezolve.ai work with ServiceNow?
Yes, out of the box. Rezolve Assistant embeds in every ServiceNow incident and request with AI summary, ticket health, escalation detection, sentiment and suggested actions, plus an assistant that acts on the ticket. Employees raise catalog requests and get cited knowledge answers from Teams or Slack, and everything lands as native ServiceNow records. It augments the ServiceNow you already run, no migration required.
Does Rezolve.ai work with Freshservice and Jira Service Management?
Yes: both are supported out of the box through the same governed MCP tool layer: knowledge answering, conversational service catalog and Agent Studio automations that read and act on your instance’s own tickets, requests and approvals.
Where do AI actions actually happen, in our ITSM or in Rezolve.ai?
On your platform’s records. Requests are created, work notes posted, fields updated and tickets closed natively in ServiceNow, Freshservice or Jira Service Management: visible in your audit history, with the full decision trail also available in Rezolve.ai’s Explainability view.
Do we have to replace our ITSM to use Rezolve.ai?
No. Most teams start by augmenting the desk they already have, typical initial rollout is 4–6 weeks. If you later decide to consolidate, the same platform offers a complete AI-first system of record with ITSM practices, assets and CMDB.
If you consolidate later The same platform is a full system of record. Start as the AI layer on the desk you run today. When you’re ready to consolidate, everything underneath is already there: incident to change to JML, assets & CMDB, fully governed. Explore the system of record rezolve.ai · Service desk of recordUp next Record, the AI detection dashboard on the ITSM system of record

Ready when you are: Start resolving tickets autonomously.

Trusted from JLL’s ~100,000-employee Ask Ethics rollout to TotalEnergies Denmark, Gesa Credit Union and Black Angus Steakhouse, and rated 4.8/5 on G2. See the same platform run your own IT, HR or Finance scenarios end-to-end: autonomous, governed, and fully explainable.

Bring twelve months of ticket history to the demo. DeskIQ ranks your top five automation opportunities on your own queue, with the projected hours next to each — you leave with the roadmap, not a slide about one.

Book a live demo