Industries · State & local government
The AI service desk for state & local government
Lean IT teams, around-the-clock operations, and every decision subject to public scrutiny. AC Transit’s “IT Aimee” covers frontline shifts 24/7. The City of Dublin, CA reaches all 77,000 of its customers without language barriers. Five named agencies, one pattern: answered around the clock, on the record.
Named numbers stay with the customers who reported them, platform-level figures are labeled as such. Every story, on the record →
Public service doesn’t keep business hours
Agencies run transit yards, utilities, public works and permitting on IT teams a fraction the size of their private-sector peers, while answering to everyone.
Bus yards don’t close at five
Before AC Transit deployed “IT Aimee,” a driver clocking in at 4:30 a.m. with a systems issue had nowhere to take it but a voicemail queue. Now operators, mechanics and frontline staff get answers around the clock, and what needs a human reaches one with context attached.
The public shouldn’t need to speak IT, or English
The City of Dublin, CA points Rezolve.ai outward: its Parks & Community Services bot “Clover” and live chat answer questions about programs, facilities and registrations, reaching all 77,000 customers without language barriers.
Institutional knowledge walks out the door
Decades of “ask Carol, she knows” retires with Carol. The City of Folsom runs Rezolve.ai for knowledge management: answers grounded in documents, not in whoever happens to be at their desk.
Scrutiny is the job
An agency can’t deploy AI it can’t explain. Every answer cites its source, every automated action is approval-gated and logged: a record built for oversight, from council questions to records requests.
How agencies run Rezolve.ai
The five moves, in public-sector order: coverage first, automation only where it’s governed.
Every shift answered, every language spoken
Whatever a depot, front counter or council office already has (Teams, web, email, a phone line), Sidekick answers and executes there, for employees on any shift and for the public when you point it outward, the way Dublin’s “Clover” does for 77,000 customers.
A small IT team that reads like a big one
Escalations arrive triaged and summarized with a drafted response ready for review. The City of Auburn’s Innovation & Technology director Paul Haugan put the effect plainly: “It doesn’t just automate tasks; it elevates the entire support experience.”
Nothing touches a record without a named approval
Agent Studio builds governed agents in plain language, and anything that changes access or data waits for human sign-off. Automation an agency can defend in public.
Know which queue to retire next
A lean team can’t automate everything at once. Rezolve DeskIQ says where the volume actually is (ranking automation opportunities from your own ticket history, with projected impact attached), so the budget lands on the biggest queue first.
A system of record built for oversight
Incident, change, request and joiner-mover-leaver on one auditable platform, the NYC Department of Buildings runs its internal employee IT support this way. SOC 2 Type II, ISO 27001.
“IT Aimee” clocks in for every shift
AC Transit, the San Francisco Bay Area’s public transit agency, gave its frontline workforce a GenAI service desk that works the hours they do. Shifts start before dawn and end after midnight; IT Aimee answers and resolves around the clock, and hands off to humans with the context already gathered.
“Rezolve.ai’s technical expertise and innovative thinking helped us navigate challenges and implement a cutting-edge solution that exceeded our expectations.”Lyell Amora · Senior IT Leader · AC TransitRead the full story →
“Through the use of our AI chatbot and live chat, we have been able to reach all 77,000 customers without language barriers…”
Agencies on the record
Published deployments with a name on them, click through for the numbers and the people behind them.
These are the customers on the public record, plenty more run Rezolve.ai without a public story. Browse all customer stories →
Questions we hear from state & local government
Which government agencies use Rezolve.ai?
AC Transit, the City of Dublin (CA), the City of Folsom (CA), the City of Auburn (WA) and the NYC Department of Buildings all have published stories on this page: spanning frontline IT support, public-facing services and knowledge management.
Can it serve the public, not just employees?
Yes. The City of Dublin, CA points Rezolve.ai at Parks & Community Services: its bot “Clover” plus live chat reach all 77,000 customers without language barriers. The same governance applies outward: cited answers, logged interactions.
How does it stand up to audits and records requests?
Everything is designed to be read later: answers cite their sources, autonomous actions are approval-gated, and every step lands in an audit trail. The platform is SOC 2 Type II attested and ISO 27001 certified.
Does it work for 24/7 operations like transit or utilities?
That’s the AC Transit deployment in one line: “IT Aimee” covers frontline shifts around the clock, and the platform meets crews wherever they are, across chat, web, email and phone.
We’re a small IT shop. What does rollout look like?
Most deployments start with one high-volume queue and the documents that answer it. Rezolve.ai runs standalone or on your existing ITSM, so there’s no rip-and-replace: the City of Auburn runs it from a municipal Innovation & Technology department, not an enterprise PMO.
Where else Rezolve.ai runs
Bring the queue your council hears about
Frontline IT, public questions, tribal knowledge: pick the one that hurts, and we’ll show it resolved with the audit trail attached.