AC Transit covers the hours the IT office can’t with “IT Aimee,” built on Rezolve.ai

Situation

AC Transit runs buses across the San Francisco Bay Area: which means a workforce of operators, mechanics and frontline staff whose shifts start before dawn and end after midnight. The IT office keeps business hours; the transit system doesn’t.

Trigger

Frontline transit staff kept hitting IT problems during exactly the hours the IT office was closed. A driver clocking in at 4:30am with a systems issue had nowhere to take it but a voicemail queue.

Barrier

A public agency can’t simply staff IT around the clock, and shouldn’t have to. The gap wasn’t headcount; it was that routine issues had no path to resolution outside office hours.

Solution

AC Transit deployed IT Aimee, a GenAI support chatbot built with Rezolve.ai, specifically to serve frontline staff working when the IT office is closed. Employees get answers and resolution around the clock, with what needs a human handed off properly.

Results

“Rezolve.ai’s technical expertise and innovative thinking helped us navigate challenges and implement a cutting-edge solution that exceeded our expectations.” (Lyell Amora, Senior IT Leader, AC Transit

A public-sector deployment scoped to a real operational gap), the hours, and named accordingly.