Comparison · data verified July 2026
Rezolve.ai vs EasyVista: replace it, or give it an agentic front end
EasyVista is a codeless European ITSM with loyal customers and a brand-new AI story. Rezolve.ai either replaces it, or, as Gesa Credit Union proves in production, becomes the AI layer employees talk to while EasyVista keeps the records.
The short version
EasyVista is unusual in this list: a comparison and a coexistence story at once. Gesa Credit Union (1,000+ employees, 312,000+ members), runs Rezolve.ai in Microsoft Teams as the employee front door while EasyVista remains the ticketing system of record underneath. That's a live, named production pattern, not a slide.
As a head-to-head: EasyVista's codeless ITSM earns a 4.8/5 on Gartner Peer Insights (Customers' Choice two years running) but a 3.9/5 on G2, with documented complaints about a slow, dated interface and a steep learning curve. Its conversational AI is new: EV Pulse AI launched late 2024, and the Konverso acquisition closed this month (July 2026) precisely to add the employee-facing AI agents it lacked. If you like EasyVista's record-keeping, add the agentic layer that's already proven on top of it. If you're leaving, Rezolve.ai brings the system of record with it.
Rezolve.ai vs EasyVista, dimension by dimension
| Rezolve.ai | EasyVista | |
|---|---|---|
| What it is | Agentic AI service desk for IT & HR (autonomous, governed, glass-box), with its own ITSM system of record. | Codeless European ITSM suite with monitoring and remote-support modules; AI arriving via EV Pulse AI and the July 2026 Konverso acquisition. |
| Autonomous resolution | Sidekick answers and executes, resolving ~70% of requests before they become tickets. Proven over EasyVista at Gesa Credit Union. | Conversational AI is new (2025's Pulse AI Conversations; Konverso closing the employee-agent gap this month). |
| Where employees get help | Native in Microsoft Teams, Slack, email, web and voice (VoiceIQ). | Portal/self-help heritage; Teams-native employee AI was not its strength pre-Konverso. |
| Works together? | Yes, documented production pattern: Rezolve.ai in Teams, EasyVista as system of record (Gesa Credit Union). | — |
| User experience | Consumer-grade conversation; employees never learn a new app. | Reviewer complaints: "extremely slow… requires page refresh"; busy homepage; long learning curve with paid training. |
| System of record | Included (incident, problem, change, catalog, assets & CMDB), or keep EasyVista underneath. | Solid codeless ITSM records with inventory and billing; the reason its customers stay. |
| Analytics & learning loop | DeskIQ clusters ticket history into ranked automation opportunities with projected impact. | Reviewers flag limited advanced analytics; knowledge management weaker. |
| Pricing | Transparent per-user pricing. | Quote-only; third-party estimates ~$40–80/user/month (unverified against vendor). |
| Marketplace ratings | 4.8/5 on G2 (High Performer, Spring 2025) · 4.8/5 on Microsoft AppSource. | 4.8/5 Gartner Peer Insights (Customers' Choice 2024 & 2025) · 3.9/5 on G2 (98 reviews). |
Choose Rezolve.ai if…
- You want employees in Teams/Slack/voice getting autonomous resolution now: with EasyVista kept or replaced, your call
- The Gesa pattern fits: proven agentic layer over EasyVista ticketing, live in production
- You want deflection measured from your own ticket history before committing
- The interface complaints are your users' complaints
- AI governance (approval gates, audit trails, no training on your data) must be first-class, not newly acquired
Choose EasyVista if…
- You need codeless ITSM with European data-sovereignty posture and its own LLM
- Your organization values its Gartner Peer Insights standing and existing EasyVista investment
- Monitoring (EV Observe) and remote support (EV Reach) from one vendor matter
Why teams switch from EasyVista
Employees stopped using the portal
EasyVista's records are fine; its front door is the complaint. Gesa's answer, Rezolve.ai in Teams over EasyVista, made conversational AI "the default way to access IT support" without a replatform.
The AI gap was real enough to buy a company for
EasyVista acquired Konverso in July 2026 to add employee-facing AI agents. Rezolve.ai has been shipping that capability (governed, audited, in production), for years.
Consolidation at renewal
Teams that start with coexistence often consolidate onto Rezolve.ai's included system of record at renewal, retiring a license layer without losing history, DeskIQ maps the cutover from the ticket data itself.
What EasyVista is, rated 4.8/5 on Gartner Peer Insights · 3.9/5 on G2
EasyVista (French, Eurazeo-controlled since 2020) sells EV Service Manager (codeless ITSM spanning service management, inventory and billing), plus EV Observe (monitoring) and EV Reach (remote support) from its Goverlan and OTRS acquisitions. It's strongest in European mid-market and public-sector accounts, with Gartner Peer Insights Customers' Choice recognition in 2024 and 2025 (4.8/5), against a 3.9/5 on G2 across 98 reviews, a notably split picture on a small review base.
Documented reviewer complaints center on a slow, dated interface, a lengthy learning curve with costly training, limited analytics, and weaker knowledge management. Its AI story is young: EV Pulse AI (custom LLM) launched October 2024, conversational features arrived through 2025 releases, and on July 2, 2026 EasyVista acquired Konverso to bring no-code employee-facing AI agents into the platform, a capability gap it is closing by acquisition. Pricing is quote-only.
Moving off EasyVista
Start where Gesa started: connect Rezolve.ai to EasyVista so Sidekick creates, updates and resolves tickets from Teams, employees feel the change in weeks while records stay put. From there, two options stay open: keep the pairing permanently, or consolidate onto Rezolve.ai's system of record at your renewal, importing open tickets and archiving history. Either way, run DeskIQ against 12 months of EasyVista tickets first, the automation ranking tells you what the agentic layer will pay back before you sign anything.
Named outcomes, not category averages
What this looks like in production
Rated 4.8/5 on G2 and 4.8/5 on Microsoft AppSource by the teams who run it — read the named case studies.
See the Gesa pattern live, agentic AI over your existing ITSM
Bring 12 months of ticket history: Rezolve DeskIQ ranks your automation opportunities, so you leave knowing what ~70% resolution looks like on your own queue.
Questions buyers ask
Can Rezolve.ai really run on top of EasyVista?
Yes. It's a documented production deployment: Gesa Credit Union runs Rezolve.ai in Microsoft Teams with EasyVista as the ticketing system of record, including automated ticket creation and password-expiry automation.
Is Rezolve.ai a good EasyVista alternative?
For the employee-facing layer, immediately; as a full replacement, yes. It includes incident, problem, change, catalog, assets and CMDB. Many teams do the front-end first and decide on consolidation at renewal.
What is EasyVista doing about AI?
It launched EV Pulse AI (own LLM) in late 2024, added conversational features through 2025, and acquired Konverso in July 2026 to bring no-code employee-facing AI agents into the platform.
How does pricing compare?
EasyVista is quote-only; third-party estimates suggest $40–80/user/month but aren't vendor-confirmed. Rezolve.ai publishes transparent per-user pricing.
What results should we expect from the agentic layer?
Across deployments, deflection and autonomous resolution run 60–80% for common ticket types, with ~70% of requests resolved before they become tickets, projected for your queue by DeskIQ before rollout.
EasyVista is a trademark of its respective owner. Rezolve.ai is not affiliated with EasyVista; competitor information reflects public sources as of the verification date and may change.