Capabilities


User-centric ITSM, focus on user experience
Traditional ITSM based on ITIL (Originated from France)
Available, integrated GenAI VSA
Not available
Low - based on user survey and feedback
Dated Interface and UX
High
No AI-based IT automation capability available
Moderate Integrations
Basic Service Catalog available,no AI capability
Change Management Available
Available
Omnichannel communication available
Easy of customization and IT configuration
Easy to use by end-users and allows customizable workflows
Expensive for smaller organizations
Starting at $50/technician/month
G2: 3.8, Capterra: 3.2
Why Rezolve.ai?
Most mature GenAI-based AITSM solution for seamless IT support within MS Teams & Slack.





