Gesa Credit Union makes Rezolve.ai the default IT support channel for 1,000+ employees

Situation

Founded in 1953, Gesa Credit Union has grown into one of Washington state’s largest credit unions: today serving 312,000+ members with roughly $6.4B in assets and a workforce of about 970 employees. Members feel every minute an employee spends fighting internal systems instead of serving them.

Trigger

Gesa’s IT leadership set out to modernize employee support with automation and AI: not as an experiment on the side, but as the way the whole credit union gets help.

Barrier

Modernizing support at a regulated financial institution means working with the systems already in place, not around them. Gesa’s ticketing ran on EasyVista and its institutional knowledge lived in SharePoint: an AI front door had to plug into both, and earn adoption from a thousand employees who already had habits.

Solution

Gesa rolled Rezolve.ai out to all 1,000+ employees inside Microsoft Teams, with three concrete integrations at the core:

• EasyVista ticketing, incidents and requests created directly from the Teams conversation
• SharePoint knowledge ingestion, institutional knowledge made conversationally searchable
• Automated password-expiration reminders, proactive nudges with self-service reset links, heading off the single most predictable ticket type before it happens

Results

Rezolve.ai became the default IT support channel at Gesa. Employees resolve issues without leaving Teams, from password resets to service requests, and the roadmap now extends beyond IT into Compliance and Member Services.

“Our vision was to modernize employee support with automation and AI, Rezolve.ai made that vision real.” (Andrew Chung, CIO, Gesa Credit Union

At Rezolve Connect 2026, Vu Tran, IT Manager for End User Support, described the platform as “intuitive, scalable, and thoughtfully designed”), the view from the team that runs it day to day.