Case Studies

From Manual HR to Agentic AI: TotalEnergies Denmark’s Support Transformation

ABOUT TOTALENERGIES

Denmark's Largest Energy Producer Since the 1970s

TotalEnergies is a French multinational integrated energy company founded in 1924, now operating in more than 130 countries with over 100,000 employees worldwide. As one of the seven supermajor oil companies, TotalEnergies produces and markets oil, natural gas, renewables, and electricity.

In Denmark, TotalEnergies has been a cornerstone of the nation's energy sector for over 50 years. As the largest oil and gas operator in the country, TotalEnergies Denmark operates 80% of Denmark's oil production and 90% of its gas exports through the Danish Underground Consortium (DUC). The company employs nearly 1,000 people across Copenhagen, Esbjerg, and offshore operations in the Danish North Sea.

Loved by Users, Recognized by the Industry

From Manual HR to Agentic AI: TotalEnergies Denmark’s Support Transformation

Discover how Denmark's largest energy producer transformed HR support for nearly 1,000 employees using Rezolve.ai's AI-powered platform.

1924

Founded

~1,000 (Denmark)

Employees

130+

Countries (Global)

50+ Years

In Denmark

ABOUT TOTALENERGIES

Denmark's Largest Energy Producer Since the 1970s

TotalEnergies is a French multinational integrated energy company founded in 1924, now operating in more than 130 countries with over 100,000 employees worldwide. As one of the seven supermajor oil companies, TotalEnergies produces and markets oil, natural gas, renewables, and electricity.

In Denmark, TotalEnergies has been a cornerstone of the nation's energy sector for over 50 years. As the largest oil and gas operator in the country, TotalEnergies Denmark operates 80% of Denmark's oil production and 90% of its gas exports through the Danish Underground Consortium (DUC). The company employs nearly 1,000 people across Copenhagen, Esbjerg, and offshore operations in the Danish North Sea.

Energy Leadership

Denmark's largest oil and gas producer, operating 80% of oil and 90% of gas exports

Global Reach

Part of TotalEnergies' 100,000+ employee network across 130 countries worldwide

Energy Transition

Committed to Denmark's energy transition through CCS, offshore wind, and renewables

People First

Nearly 1,000 employees across Copenhagen, Esbjerg, and North Sea offshore operations

THE CHALLENGE

SMARTER HR SUPPORT FOR A GROWING TEAM

As TotalEnergies Denmark expanded, so did the demand for fast, consistent HR support. Employees needed modern solutions to work more efficiently — accessing HR information quickly without waiting for manual responses.

Fast Response Times

Employees needed quick access to knowledge without waiting for manual responses from support teams

Knowledge Access

Finding information across complex HR portals was time-consuming and frustrating for employees

Anonymous Support

Employees wanted confidential, judgment-free access to sensitive HR inquiries

THE SOLUTION

Agentic AI-ENABLED HR SUPPORT WITH REZOLVE.AI

TotalEnergies Denmark partnered with Rezolve.ai to launch "Robin" — their first-ever AI-powered HR chatbot that transformed how employees interact with HR support.

Generative AI with Explainability

Delivered conversational answers with clear reasoning employees can trust

24/7 Availability

Round-the-clock HR support available whenever employees need it

Anonymous Support

Confidential, judgment-free access to sensitive HR inquiries

Instant Responses

Fast, accurate answers in just 30 seconds — no more waiting for manual responses

AI Chatbot "Robin"

First-ever HR chatbot developed in collaboration with Rezolve.ai, designed to replace manual queries

THE IMPACT

Faster, More Efficient Support

The rollout of Robin in Copenhagen delivered measurable improvements in just the first month.

Default HR Support

Robin became the go-to way to access HR support across the Copenhagen office

24/7 Availability

Round-the-clock HR support available whenever employees need it

Anonymous Support

Confidential, judgment-free access to sensitive HR inquiries

Instant Responses

Fast, accurate answers in just 30 seconds — no more waiting for manual responses

AI Chatbot "Robin"

First-ever HR chatbot developed in collaboration with Rezolve.ai, designed to replace manual queries

This milestone marks the beginning of our AI-driven HR journey, paving the way for smarter, more accessible knowledge sharing across the company. Exciting times ahead!

Mette de Nully,

Head of HRIS, TotalEnergies Denmark

WHAT'S NEXT

Building a Broader Transformation

TotalEnergies Denmark and Rezolve.ai are continuing their journey toward enterprise-wide digital transformation. Other departments are already approaching the HR team to help shape this change.

Expanding Across Departments

  • Extending AI-powered support to additional teams beyond HR
  • Other departments at TotalEnergies are approaching the HRIS team to replicate this transformation.

Next-Generation AI Capabilities

  • AI agents for specific tasks across the organization
  • Automatic data entry and transfers
  • API system integrations
  • Automatic dashboards generated from surveys

Advanced Automation

  • RPA automation expanding to additional manual processes
  • Registration apps built with no-code/low-code solutions
  • Visuals and communications created with GenAI (no agency needed)
  • AI Talks spreading knowledge across departments

WHY IT MATTERS

TECHNOLOGY AS A TOOL FOR EMPOWERMENT

For TotalEnergies Denmark, technology is a tool for empowerment. By delivering faster, smarter HR support, the organization ensures employees can stay focused on what matters most — powering Denmark's energy future and driving the transition to sustainable energy.

Together, TotalEnergies Denmark and Rezolve.ai are building a future where innovation drives impact, and employee experience fuels enterprise success.

REZOLVE.AI EMPOWERS TOTALENERGIES DENMARK

Bringing automation and AI into everyday work — transforming HR support today while laying the foundation for enterprise-wide innovation.