Voice-First Help Desk: Smarter Ticketing Without the Wait
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Our Speakers
Saurabh Kumar brings over 15 years of experience leading Digital, IT, and Data Science initiatives at Fortune 500 companies. Before founding Rezolve.ai, he ran the digital strategy and consulting firm Negative Friction. He held leadership roles at Bank of the West (SVP, Wealth Management), Blue Shield of California (Sr. Director, Digital Customer Experience), and Wells Fargo. His expertise spans Product Management, Software Architecture, and UX. An active startup investor and advisor (e.g., Feetapart), Saurabh holds an MBA from IIM Bangalore and a B.Tech from IIT Varanasi. He also serves on the board of the Kishalay Foundation, supporting primary education, and is an avid international traveler.
Rezolve.ai launched the Summer of ITSM Trade-In to help organizations replace aging ITSM platforms without the pain.
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Originally unveiled at SupportWorld Live 2025, this campaign struck a chord with IT leaders across industries. Whether you were there or not—now’s your chance to act.
Loved by Users, Recognized by the Industry
Webinar Series
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Agenda
Nobody wakes up excited to call a help desk. Employees still do it every day because they want answers fast without clicking through portals or waiting on hold. Rezolve VoiceIQ is the first voice-first platform built for modern IT and HR teams. It listens, understands, and takes action. Employees can reset passwords, open tickets, and get updates just by speaking. No forms. No friction.
Rezolve VoiceIQ is already expanding to answer knowledge questions, guide employees through policies, and even complete approvals. This is the beginning of a true voice-first workplace assistant
💡 What You’ll Learn:
- Why phone calls remain the top channel for employee support
- How Rezolve VoiceIQ handles calls like a seasoned support pro and instantly creates and updates tickets
- Real examples of employees solving problems in under a minute by simply speaking
- How voice-first AI increases adoption compared to chat or portals
- Where Rezolve VoiceIQ is heading next, including knowledge search and workflow approvals
👤 Who Should Attend:
- CIOs and IT leaders who want to cut ticket resolution time
- HR leaders focused on accessibility and better employee experience
- Operations executives driving digital transformation
- Business leaders looking for technology that employees actually use
- Anyone interested in modernizing the help desk experience with voice-first AI
Voice-First Help Desk: Smarter Ticketing Without the Wait
Agenda
Nobody wakes up excited to call a help desk. Employees still do it every day because they want answers fast without clicking through portals or waiting on hold. Rezolve VoiceIQ is the first voice-first platform built for modern IT and HR teams. It listens, understands, and takes action. Employees can reset passwords, open tickets, and get updates just by speaking. No forms. No friction.
Rezolve VoiceIQ is already expanding to answer knowledge questions, guide employees through policies, and even complete approvals. This is the beginning of a true voice-first workplace assistant
💡 What You’ll Learn:
- Why phone calls remain the top channel for employee support
- How Rezolve VoiceIQ handles calls like a seasoned support pro and instantly creates and updates tickets
- Real examples of employees solving problems in under a minute by simply speaking
- How voice-first AI increases adoption compared to chat or portals
- Where Rezolve VoiceIQ is heading next, including knowledge search and workflow approvals
👤 Who Should Attend:
- CIOs and IT leaders who want to cut ticket resolution time
- HR leaders focused on accessibility and better employee experience
- Operations executives driving digital transformation
- Business leaders looking for technology that employees actually use
- Anyone interested in modernizing the help desk experience with voice-first AI
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