TotalEnergies Denmark answers HR questions in ~30 seconds with “Robin,” built on Rezolve.ai

Situation

TotalEnergies is one of the world’s energy supermajors: founded in 1924, operating in 130+ countries with more than 100,000 employees globally. Its Danish arm runs roughly 1,000 employees across Copenhagen, Esbjerg and North Sea offshore operations, and carries real national weight: TotalEnergies Denmark operates 80% of Denmark’s oil production and 90% of its gas exports.

Trigger

Employees were losing time digging through complex HR portals and waiting on manual responses to routine questions. And for the questions that matter most, the sensitive ones, employees wanted a way to get guidance confidentially, without attaching their name to the ask.

Barrier

An HR team keeps office hours; an energy operation doesn’t. With offshore crews in the North Sea and staff split across sites, “come back tomorrow” was the default experience for anyone whose question arrived outside the window. Portal navigation compounded the problem: the answers existed, but finding them was the job.

Solution

TotalEnergies Denmark launched Robin: the company’s first-ever AI-powered HR chatbot, built with Rezolve.ai. Robin answers benefits, policy and payroll questions in roughly 30 seconds, runs 24/7, and offers anonymous support so sensitive questions get asked at all. No portal digging, no queue, employees ask in plain language and get a grounded answer back.

Results

Within the first month of the Copenhagen rollout, Robin became the default way employees access HR support.

“This milestone marks the beginning of our AI-driven HR journey, paving the way for smarter, more accessible knowledge sharing across the company. Exciting times ahead!” : Mette de Nully, Head of HRIS, TotalEnergies Denmark

What’s next

Other departments are already approaching the HRIS team to replicate the model, and the roadmap extends beyond HR: RPA expansion, API integrations, and auto-generated dashboards, the beginning of an AI-driven journey, not the end of one.