IT asset management & CMDB: IT asset management that knows which laptop you mean.
Assets, licenses and CIs live in the same system of record as your tickets. So the virtual agent, the technician and the change board all see the same device, and Rapport can look inside it.
One call. The virtual agent reads the caller's asset record as it talks, and the request lands linked to the right device.
How it's different: The assets are part of the service desk.
Most IT asset management is a separate inventory that the service desk looks things up in. Here the assets are part of the service desk.
The virtual agent knows the devices
When someone calls or chats about a problem, the virtual agent sees what's assigned to them, asks which device they mean, and reads its repair history and policy before suggesting what happens next.
no asset tags to read outOne record with your ITSM
Tickets show the asset they're about, and every asset shows the tickets raised against it. Incidents link to the right CI, and change risk takes the CI into account.
same system of recordRapport sees inside the device
Connect Rapport and the asset is no longer just a row. Rapport investigates the device itself, then resolves the fault or escalates with its findings on the ticket.
from inventory to investigationThe asset record knows what's happening on the device
Rapport is an agentic investigative agent for endpoints. When an employee reports a device problem, Agentic Sidekick hands it to Rapport, which works out the cause on the device and either fixes it or escalates with what it found.
- Investigates causes nobody catalogued, on the device itself
- Resolves the fault or escalates it to a technician
- Writes its findings to the ticket and the asset record
Licenses and CMDB: Beyond the laptop.
Software licenses and the CMDB sit in the same record, including the AI applications your teams now run.
Software license management
Seats in use and available for every product, with licenses that are expiring or expired flagged before they cost you.
A CMDB that tracks your AI estate
CI classes cover the usual servers, applications and services, plus AI applications, so the models and agents your teams use are managed like any other configuration item.
- Hardware asset management and lifecycle
- Asset dashboard: in store, checked out, retired, lost
- Categories, types, subtypes and locations
- Custom fields, workflows and alerts
- Discovery sources and pending discovery review
- RMM and ITSM integrations
- Audit trail on every asset and CI
- API for assets, licenses and CIs
Compared: Compared with typical IT asset management.
| Typical IT asset management | Rezolve.ai | |
|---|---|---|
| Where asset data lives | A separate ITAM tool or CMDB synced to the service desk | The same system of record as your tickets |
| When an employee reports a device | Asked for an asset tag or serial number | The virtual agent sees their devices and asks which one |
| Repair history and policy | Looked up later by a technician | Read during the conversation, with the policy applied |
| What's wrong on the device | Telemetry for someone to interpret | Rapport investigates and writes findings to the ticket |
| AI applications | Tracked in a spreadsheet, if at all | A CI class in the CMDB |
Replacement and new-device requests run through Conversational service request management, and device faults through AI incident management.
Straight answers: IT asset management and CMDB, answered.
What is IT asset management?
IT asset management (ITAM) is the practice of tracking the hardware, software and licenses an organization owns through their whole lifecycle: purchase, assignment, repair, renewal and retirement. It tells IT what exists, who has it, what it costs and when it needs attention.
What is a CMDB?
A configuration management database (CMDB) stores configuration items (CIs), such as servers, applications, services and devices, along with the relationships between them. IT uses it to see what a change or an outage will affect.
What is the difference between IT asset management and a CMDB?
IT asset management tracks what you own and what it costs over its lifecycle. A CMDB tracks how things are configured and connected so you can manage incidents and changes. In Rezolve.ai both live in the same system of record as your tickets, so an asset and its CI are never out of step with the work done on them.
What is hardware asset management?
Hardware asset management covers physical devices such as laptops, monitors, phones and servers: who each is assigned to, where it is, its warranty and repair history, and when it should be replaced or retired.
What is software license management?
Software license management tracks how many seats you have for each product, how many are in use and when each license expires, so you avoid paying for unused seats or running past an expiry.
How does Rezolve.ai connect assets to tickets?
Assets, CIs and tickets share one system of record. When an employee reports a problem, the virtual agent sees the devices assigned to them and asks which one they mean, then links the ticket to that asset. Technicians see the asset's history on the ticket, and each asset shows every ticket raised against it.
What is Rapport and how does it work with asset management?
Rapport is Rezolve.ai's agentic investigative agent for endpoints. It investigates device problems on the device itself, then resolves them or escalates with its findings. Connected to Rezolve.ai asset management, those findings land on the ticket and the asset record.
Does Rezolve.ai asset management work with ServiceNow or Jira Service Management?
Rezolve.ai asset management runs on Rezolve.ai's own ITSM system of record, with the AI built in. Teams that stay on ServiceNow, Jira Service Management or Freshservice can use Rezolve.ai's AI and automation layer with their existing ITSM instead.
Ready when you are: Start resolving tickets autonomously.
Trusted from JLL’s ~100,000-employee Ask Ethics rollout to TotalEnergies Denmark, Gesa Credit Union and Black Angus Steakhouse, and rated 4.8/5 on G2. See the same platform run your own IT, HR or Finance scenarios end-to-end: autonomous, governed, and fully explainable.
Bring twelve months of ticket history to the demo. DeskIQ ranks your top five automation opportunities on your own queue, with the projected hours next to each — you leave with the roadmap, not a slide about one.