AI IT change management: Know how risky a change is before the CAB sees it.
ITSM change management with AI built in. Every change is scored against your own history of similar changes, with the evidence and the rule behind the score on the ticket.
See it work: A change, risk-scored from request to CAB.
Request, score, evidence, mitigate, approve, configure and standardize, in under four minutes.
How it's different: Risk from what actually happened last time.
Most change risk is a questionnaire the requester fills in. Here it comes from your own history.
Risk from your own history
Each change is matched to similar past changes on the fields you choose. Rollback rate, linked P1 incidents, CI criticality and the implementer group's track record set the band: High, Medium or Low.
change risk assessmentA CAB that reviews, not researches
The CAB sees the risk band, the similar changes and their outcomes, and the exact rule that fired. The AI also checks how thorough the rollback and implementation plans are, and suggests revisions.
explainable, every timeStandard changes, found for you
Recurring look-alike changes with a clean record are proposed as standard change candidates. One click applies them as standard and takes them off the CAB agenda for good.
fewer CAB items- Standard, normal and emergency changes
- CAB approval workflow and comments
- Change manager and approver groups
- Implementation schedule and windows
- Rollback and implementation plans
- CI, server and PCI / DR impact fields
- Testing and UAT sign-off
- Change-to-incident and problem linking
Compared: Compared with a typical change management tool.
| Typical change management | Rezolve.ai | |
|---|---|---|
| Risk assessment | A questionnaire the requester fills in | Scored against similar past changes and their outcomes |
| CAB preparation | Someone looks up what happened last time | Similar changes, rollback rate and the rule that fired, on the ticket |
| Plan quality | Checked by eye in the meeting | AI checks the rollback and implementation plans and raises the band if they're thin |
| Standard changes | Defined by hand, rarely revisited | Recurring safe changes proposed as candidates automatically |
| Your rules | Fixed scoring | Thresholds, signals and lookback windows you set |
Changes cause incidents, and problems need changes to fix. See AI incident management and AI problem management.
Straight answers: IT change management, answered.
What is IT change management?
IT change management, called change enablement in ITIL 4, is the practice of making changes to IT services and infrastructure safely: assessing risk, getting the right approval, scheduling the work and having a rollback plan, so changes don't cause incidents.
What is a change advisory board (CAB)?
A CAB is the group that reviews and approves higher-risk changes before they go ahead. In Rezolve.ai, each change reaches the CAB with a risk band, the similar past changes behind it and the rules that set it, so the meeting reviews evidence instead of gathering it.
What are standard, normal and emergency changes?
Standard changes are low-risk, repeatable and pre-approved. Normal changes go through risk assessment and approval. Emergency changes must be implemented urgently and follow an expedited approval path. Rezolve.ai supports all three and suggests which repeat changes should become standard.
How does Rezolve.ai assess change risk?
It compares the new change against similar past changes, using the fields you choose such as subject, description and configuration item. Rollback rate, linked P1 incidents, CI criticality, the implementer group's track record and the quality of the rollback and implementation plans set the risk band. Every band shows the rule that fired.
How are standard change candidates identified?
Rezolve.ai clusters recurring look-alike changes and checks their rollback and incident history. Clusters with a clean record are proposed as standard change candidates, and one click applies them as standard, taking them off the CAB agenda.
Does Rezolve.ai change management work with ServiceNow or Jira Service Management?
Rezolve.ai change management runs on Rezolve.ai's own ITSM system of record, with the AI built in. Teams that stay on ServiceNow, Jira Service Management or Freshservice can use Rezolve.ai's AI and automation layer with their existing ITSM instead.
Ready when you are: Start resolving tickets autonomously.
Trusted from JLL’s ~100,000-employee Ask Ethics rollout to TotalEnergies Denmark, Gesa Credit Union and Black Angus Steakhouse, and rated 4.8/5 on G2. See the same platform run your own IT, HR or Finance scenarios end-to-end: autonomous, governed, and fully explainable.
Bring twelve months of ticket history to the demo. DeskIQ ranks your top five automation opportunities on your own queue, with the projected hours next to each — you leave with the roadmap, not a slide about one.