AI knowledge management: Enterprise knowledge that grounds AI answers, and fixes gaps
Rezolve.ai connects your knowledge in SharePoint, Confluence, ServiceNow and more. It answers employees from it in MS Teams, Slack, web and by phone - and shows you exactly which questions it couldn't answer to fix the gaps on fly.
VPN setup for remote work · SharePoint · IT policies
“Error 46 on the ice cream machine” · no matching article · conversation linked
Error 46 on ice cream machine · drafted with AI from the ticket's resolution · awaiting review
One question answered with its source. One it couldn't answer, turned into a draft article for the knowledge team.
How it's different: How it's different?
Traditional knowledge management is a library people have to search. Here, the knowledge answers in AI conversations, and tells you where it falls short.
Uses the knowledge you already have
Simply connect SharePoint, Confluence, ServiceNow, OneNote, Azure Wiki, Google Drive and BossDesk, upload documents and add approved websites.
no migrationAnswers you can check
Answers come from the knowledge you approve, and each one names its source. Web search is a setting, not a default, and response length and tone are yours to set.
grounded and citedShows you what's missing
Every question the knowledge couldn't answer is logged as a gap, and every conflict between sources as a discrepancy, so the knowledge team works from real demand.
gaps and discrepanciesThe loop: The knowledge loop
Knowledge that gets better because people use it, instead of going stale on a shelf.
Bring in every source
Repositories sync on a schedule you set, with the health of the last five syncs on show.
Answer in conversation
Employees ask in Teams, Slack, the web or by phone and get a cited answer.
Catch gaps and conflicts
Unanswered questions and contradicting sources are logged as they happen.
Draft the fix with AI
Articles drafted from a title, a purpose and your ingested knowledge, or from a resolved ticket.
Sources: Where the knowledge comes from?
Knowledge integrations
Connected repositories, each scoped to a workspace or available tenant-wide, synced daily or on the schedule you choose.
Documents and websites
Upload policies, handbooks and guides as PDF or Word files, and add the vendor support sites your team already trusts.
PDF · DOCX · approved sitesKnowledge articles
Write articles in Rezolve.ai with AI auto-complete, import them, add them from the Marketplace, or keep the resolution notes agents write on tickets.
resolution notes includedOrganization: Organized the way your business is
Workspaces and a knowledge hierarchy
Knowledge is grouped into workspaces per business function, such as IT, HR and Global, each with its own hierarchy of topics. Import a published hierarchy or build one node by node.
Answers in your preferred tone
Name the assistant, describe your company, and pick a personality and a response length. Choose fast or thorough web search, or switch it off.
- Knowledge dashboard by topic
- Sync schedules and sync history
- Article authoring, import and export
- Workspace-level access
- Data loss prevention masking
- Escalation to a ticket or live chat
- Answers in the employee's language
- Audit history
Compared: Compared with a traditional knowledge base
| Typical knowledge base | Rezolve.ai | |
|---|---|---|
| Where knowledge lives | Moved into one more tool | Left where it is and connected |
| How employees find it | Keyword search and a list of links | A cited answer in Teams, Slack, the web or by phone |
| What's missing | Unknown until someone complains | Every unanswered question logged as a gap |
| Conflicting content | Found by accident | Flagged as a discrepancy with its source |
| Writing articles | From a blank page | Drafted with AI from your knowledge or a resolved ticket |
See how every answer can be traced, step by step, in explainable AI, or how resolution notes are drafted in AI incident management.
Straight answers: FAQs for Rezolve.ai AI knowledge management
What is AI knowledge management?
AI knowledge management uses AI to gather an organization's knowledge from where it already lives, answer employee questions from it, and keep it current. In Rezolve.ai that means connected sources such as SharePoint and Confluence, answers that cite the document they came from, and a running list of the questions the knowledge could not answer.
What is an AI knowledge base?
An AI knowledge base is a knowledge base the AI reads to answer questions in conversation, instead of one people search by keyword. Rezolve.ai's is built from your documents, connected repositories, approved websites and knowledge articles, and every answer points back to its source.
What is enterprise knowledge management?
Enterprise knowledge management is knowledge management across the whole organization, not one team's wiki: IT, HR and other functions, many repositories, and rules about who can see what. Rezolve.ai organizes it into workspaces per business function, each with its own knowledge hierarchy and access.
Which knowledge sources can Rezolve.ai connect to?
SharePoint, Confluence, ServiceNow, OneNote, Azure Wiki, Google Drive and BossDesk, on a sync schedule you set, plus uploaded documents such as PDF and Word files, external websites you approve, and knowledge articles written in Rezolve.ai.
What is a knowledge gap, and how does Rezolve.ai find them?
A knowledge gap is a question employees ask that your knowledge does not answer. Rezolve.ai records each one with the question, who asked and a link to the conversation, so the knowledge team writes the articles people actually need instead of guessing.
What are knowledge discrepancies?
Discrepancies are places where your sources disagree or overlap, such as two documents giving different answers to the same question. Rezolve.ai flags them with where they sit in the knowledge hierarchy, the source and a confidence score, so conflicting content can be fixed before it reaches an employee.
How does Rezolve.ai keep answers accurate and secure?
Answers are grounded in the knowledge you approve and cite their source. Web search is a setting you control. Workspaces decide who sees what, and data loss prevention masks sensitive data such as social security, passport and bank numbers in conversations.
Does Rezolve.ai knowledge management work with ServiceNow?
Yes. ServiceNow knowledge can be connected as a source alongside SharePoint, Confluence and the others, so employees get one answer drawn from every repository, whichever ITSM your team runs.
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