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GenAI and the Service Desk: What does this mean for you?

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1 pm - 2 pm EST
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Agenda
  • The current state of GenAI Evolution - Maturity and adoption.
  • Changing expectations of employee support.
  • GenAI in Service Desk: Key areas under transformation.
    * GenAI in Agile Enterprise Knowledge Management.
    * Conversational Ticketing and Automation with GenAI.
    * Agent productivity.
  • Integrating GenAI in Collaboration Platforms like MS Teams.
  • The Future of GenAI: Innovations and Expectations.
  • Real-life experience and perspectives from AC Transit.
  • GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
  • Interactive Q&A Session: Insights and Engagements.

Our Speakers

Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai

Resources

Sub Blogs Images

ITSM Maturity Curve & Your Enterprise

Read Blog
Sub Blogs Images

What ITIL® Can and Cannot Do

Read Blog
Sub Blogs Images

AITSM – The Next Evolution in ITSM

Read Blog

Webinar Series

GenAI and the Service Desk: What does this mean for you?
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Wednesday, February 7, 2024
x
Agenda
  • The current state of GenAI Evolution - Maturity and adoption.
  • Changing expectations of employee support.
  • GenAI in Service Desk: Key areas under transformation.
    * GenAI in Agile Enterprise Knowledge Management.
    * Conversational Ticketing and Automation with GenAI.
    * Agent productivity.
  • Integrating GenAI in Collaboration Platforms like MS Teams.
  • The Future of GenAI: Innovations and Expectations.
  • Real-life experience and perspectives from AC Transit.
  • GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
  • Interactive Q&A Session: Insights and Engagements.
Speakers
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Seth Earley
Founder & CEO, Earley Information Science
Kyle
Director of Information Technology, Morrisville
Ahsan Baig
CIO, AC Transit
Will McKeon-White
Senior Analyst, Forrester
Diana M Ramirez
Director - Customer Success
Saurabh Kumar
C.E.O, Rezolve.ai
Julie Mohr
Featured Speaker: Senior Analyst, Forrester
Michael Smith
C.I.O., University of Evansville
Joshua O'Brien
Technical Lead
Tracy Vo
Head of Client Solutions
Manish Sharma
CRO, Rezolve.ai

Agenda

  • The current state of GenAI Evolution - Maturity and adoption.
  • Changing expectations of employee support.
  • GenAI in Service Desk: Key areas under transformation.
    * GenAI in Agile Enterprise Knowledge Management.
    * Conversational Ticketing and Automation with GenAI.
    * Agent productivity.
  • Integrating GenAI in Collaboration Platforms like MS Teams.
  • The Future of GenAI: Innovations and Expectations.
  • Real-life experience and perspectives from AC Transit.
  • GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
  • Interactive Q&A Session: Insights and Engagements.
Wednesday, February 7, 2024
Watch Now

x

Webinar Series

GenAI and the Service Desk: What does this mean for you?

Please fill out the form to watch webinar

Agenda

  • The current state of GenAI Evolution - Maturity and adoption.
  • Changing expectations of employee support.
  • GenAI in Service Desk: Key areas under transformation.
    * GenAI in Agile Enterprise Knowledge Management.
    * Conversational Ticketing and Automation with GenAI.
    * Agent productivity.
  • Integrating GenAI in Collaboration Platforms like MS Teams.
  • The Future of GenAI: Innovations and Expectations.
  • Real-life experience and perspectives from AC Transit.
  • GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
  • Interactive Q&A Session: Insights and Engagements.

Our Speakers

Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai

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Resources

Sub Blogs Images

ITSM Maturity Curve & Your Enterprise

Read Blog
Sub Blogs Images

What ITIL® Can and Cannot Do

Read Blog
Sub Blogs Images

AITSM – The Next Evolution in ITSM

Read Blog
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