Webinar

GenAI and the Service Desk: What does this mean for you?

Upcoming live
1 pm - 2 pm EST
Book Your Spot Now

Webinar Series

GenAI and the Service Desk: What does this mean for you?
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
x
Agenda
  • The current state of GenAI Evolution - Maturity and adoption.
  • Changing expectations of employee support.
  • GenAI in Service Desk: Key areas under transformation.
    * GenAI in Agile Enterprise Knowledge Management.
    * Conversational Ticketing and Automation with GenAI.
    * Agent productivity.
  • Integrating GenAI in Collaboration Platforms like MS Teams.
  • The Future of GenAI: Innovations and Expectations.
  • Real-life experience and perspectives from AC Transit.
  • GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
  • Interactive Q&A Session: Insights and Engagements.
Speakers
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Betsy Summers
Featured Speaker: Principal Analyst, Forrester
Constance Mayaki
Programming Manager at Black Angus
Andre Heard
VP of Information Technology at Hotels 247
Seth Earley
Founder & CEO, Earley Information Science
Kyle
Director of Information Technology, Morrisville
Ahsan Baig
CIO, AC Transit
Will McKeon-White
Senior Analyst, Forrester
Diana M Ramirez
Director - Customer Success
Saurabh Kumar
C.E.O, Rezolve.ai
Julie Mohr
Featured Speaker: Senior Analyst, Forrester
Michael Smith
C.I.O., University of Evansville
Joshua O'Brien
Technical Lead
Tracy Vo
Head of Client Solutions
Manish Sharma
CRO, Rezolve.ai

Agenda

  • The current state of GenAI Evolution - Maturity and adoption.
  • Changing expectations of employee support.
  • GenAI in Service Desk: Key areas under transformation.
    * GenAI in Agile Enterprise Knowledge Management.
    * Conversational Ticketing and Automation with GenAI.
    * Agent productivity.
  • Integrating GenAI in Collaboration Platforms like MS Teams.
  • The Future of GenAI: Innovations and Expectations.
  • Real-life experience and perspectives from AC Transit.
  • GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
  • Interactive Q&A Session: Insights and Engagements.

x

Webinar Series

GenAI and the Service Desk: What does this mean for you?

Please fill out the form to watch webinar

Agenda

  • The current state of GenAI Evolution - Maturity and adoption.
  • Changing expectations of employee support.
  • GenAI in Service Desk: Key areas under transformation.
    * GenAI in Agile Enterprise Knowledge Management.
    * Conversational Ticketing and Automation with GenAI.
    * Agent productivity.
  • Integrating GenAI in Collaboration Platforms like MS Teams.
  • The Future of GenAI: Innovations and Expectations.
  • Real-life experience and perspectives from AC Transit.
  • GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
  • Interactive Q&A Session: Insights and Engagements.

Our Speakers

Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai

Other Webinars

A Digital Campus: Student Success and GenAI
GenAI and Enterprise knowledge management: A conversation for CISOs
GenAI and the Service Desk: What does this mean for you?
GenAI and Employee support: A changing landscape
Innovating with Agile Knowledge Management and Self Service
Rezolve.ai's Studio Lounge Interview At #2023 CULytics Summit
OpenAI Integrated Service Desk: Where We Are & What the Future Holds
KPIs for a Chatbot driven Service Desk
Top 5 trends for Service Desk in 2021
The Future of Higher Education: Beyond Digital Challenges | Rezolve.ai Webinars
Rezolve.ai for HR - Interview with SHRM Labs
Stitching Together a Seamless Digital Employee Experience
Micro-Learning on MS Teams: Concept to Reality
Microlearning and MS Teams
Managing Service Desk in Resource Deficit Environment
Leapfrogging Employee Support and Productivity
Engaging Employees in a "Work-From-Anywhere" Context
Getting Ready For Fall Session: Digitization, Automation and AI
Local Government At The Digital Crossroads - Which Turn To Take
Leveraging AI Automation within the Credit Union Space
100 Years of Knowledge in 39 Seconds
Automated Employee Support using MS Teams
Effective Enterprise Knowledge Management Using AI
AI-powered Automation for Jira IT Helpdesk
Auto-resolution in 15 seconds or less
AI Based Architecture for Service Desk and Employee Support