Webinar

GenAI and the Service Desk: What does this mean for you?

Upcoming live
February 7, 2024
1 pm - 2 pm EST
Book Your Spot Now

Webinar Series

GenAI and the Service Desk: What does this mean for you?
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
x
Agenda
  • The current state of GenAI Evolution - Maturity and adoption.
  • Changing expectations of employee support.
  • GenAI in Service Desk: Key areas under transformation.
    * GenAI in Agile Enterprise Knowledge Management.
    * Conversational Ticketing and Automation with GenAI.
    * Agent productivity.
  • Integrating GenAI in Collaboration Platforms like MS Teams.
  • The Future of GenAI: Innovations and Expectations.
  • Real-life experience and perspectives from AC Transit.
  • GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
  • Interactive Q&A Session: Insights and Engagements.
Speakers
Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai
Hari Abburi
Helping CEOs & Top Teams Be At The Speed Of The Customer®
Pinak Dash
Executive Director, Technology
Efrem Richardson
Information Systems Manager, City of Folsom
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Ahad B.
CTO, C-SPAN
Janelle Nero
Helpdesk Support Specialist, Timberwolves
Chris Lawrence
CIO, CISO at a leading healthcare company
Lyle Florence
Manager, IT Operations and Support at MyEyeDr
Betsy Summers
Featured Speaker: Principal Analyst, Forrester
Constance Mayaki
Programming Manager at Black Angus
Andre Heard
VP of Information Technology at 24Seven Hotels
Seth Earley
Founder & CEO, Earley Information Science
Kyle
Director of Information Technology, Morrisville
Ahsan Baig
CIO, AC Transit
Will McKeon-White
Senior Analyst, Forrester
Diana M Ramirez
Director - Customer Success
Saurabh Kumar
C.E.O, Rezolve.ai
Julie Mohr
Featured Speaker: Senior Analyst, Forrester
Michael Smith
C.I.O., University of Evansville
Joshua O'Brien
Technical Lead
Tracy Vo
Head of Client Solutions
Manish Sharma
CRO, Rezolve.ai

Agenda

  • The current state of GenAI Evolution - Maturity and adoption.
  • Changing expectations of employee support.
  • GenAI in Service Desk: Key areas under transformation.
    * GenAI in Agile Enterprise Knowledge Management.
    * Conversational Ticketing and Automation with GenAI.
    * Agent productivity.
  • Integrating GenAI in Collaboration Platforms like MS Teams.
  • The Future of GenAI: Innovations and Expectations.
  • Real-life experience and perspectives from AC Transit.
  • GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
  • Interactive Q&A Session: Insights and Engagements.

x

Webinar Series

GenAI and the Service Desk: What does this mean for you?

Please fill out the form to watch webinar

Agenda

  • The current state of GenAI Evolution - Maturity and adoption.
  • Changing expectations of employee support.
  • GenAI in Service Desk: Key areas under transformation.
    * GenAI in Agile Enterprise Knowledge Management.
    * Conversational Ticketing and Automation with GenAI.
    * Agent productivity.
  • Integrating GenAI in Collaboration Platforms like MS Teams.
  • The Future of GenAI: Innovations and Expectations.
  • Real-life experience and perspectives from AC Transit.
  • GenAI+ITSM fusion: 1 year product journey from Rezolve.ai.
  • Interactive Q&A Session: Insights and Engagements.

Our Speakers

Will McKeon-White
Senior Analyst, Forrester
Ahsan Baig
CIO, AC Transit
Manish Sharma
CRO, Rezolve.ai

Other Webinars

Digital Transformation: Mid-Size Enterprises Competing in the Big League
Watch Webinar
upper arrow
Revolutionizing Employee Support in Healthcare Industry
Watch Webinar
upper arrow
Embracing Change: The Mindset Shift for HR in the Age of GenAI
Watch Webinar
upper arrow
Enhancing Operational Efficiency Through AI and Automation
Watch Webinar
upper arrow
A Digital Campus: Student Success and GenAI
Watch Webinar
upper arrow
GenAI and Enterprise knowledge management: A conversation for CISOs
Watch Webinar
upper arrow
GenAI and the Service Desk: What does this mean for you?
Watch Webinar
upper arrow
GenAI and Employee support: A changing landscape
Watch Webinar
upper arrow
Rezolve.ai's Studio Lounge Interview At #2023 CULytics Summit
Watch Webinar
upper arrow