Webinar

Integrating AI in Local Government and City Services: Enhancing Citizen and Employee Experiences

Upcoming live
July 23, 2024
1:00 - 2:00 PM EST
Agenda

This webinar will give you insights about:

  • What makes local government and city services unique?
  • Current trends in resident and employee support
  • Challenges and opportunities in local government and city management
  • The GenAI advantage: Transforming operations for citizens and employees
  • Learn from experience: City of Folsom and City of Dublin
  • The future of local government and city operations with GenAI
  • Interactive Q&A session

Book Your Spot Now

Our Speakers

Jackie Dwyer
Director of Parks and Community Services, City of Dublin

Efrem Richardson
Information Systems Manager, City of Folsom

Saurabh Kumar
C.E.O, Rezolve.ai

Saurabh Kumar brings over 15 years of experience leading Digital, IT, and Data Science initiatives at Fortune 500 companies. Before founding Rezolve.ai, he ran the digital strategy and consulting firm Negative Friction. He held leadership roles at Bank of the West (SVP, Wealth Management), Blue Shield of California (Sr. Director, Digital Customer Experience), and Wells Fargo. His expertise spans Product Management, Software Architecture, and UX. An active startup investor and advisor (e.g., Feetapart), Saurabh holds an MBA from IIM Bangalore and a B.Tech from IIT Varanasi. He also serves on the board of the Kishalay Foundation, supporting primary education, and is an avid international traveler.

Why This Summer?

Rezolve.ai launched the Summer of ITSM Trade-In to help organizations replace aging ITSM platforms without the pain.

Originally unveiled at SupportWorld Live 2025, this campaign struck a chord with IT leaders across industries. Whether you were there or not—now’s your chance to act.

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Webinar Series

Integrating AI in Local Government and City Services: Enhancing Citizen and Employee Experiences
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
x
Agenda

This webinar will give you insights about:

  • What makes local government and city services unique?
  • Current trends in resident and employee support
  • Challenges and opportunities in local government and city management
  • The GenAI advantage: Transforming operations for citizens and employees
  • Learn from experience: City of Folsom and City of Dublin
  • The future of local government and city operations with GenAI
  • Interactive Q&A session
Speakers
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai
Chris Martin
Agentic-AI and ITSM Sales Leader
Josh Carrero
Solutions Architect
Matt Ruck
CEO, XOP.ai
Steve Goldberg
Principal HCM Industry Analyst and Advisor
Hari Abburi
Faculty & Future Skills Curator, The Fast Future Executive
Pinak Dash
Executive Director Technology, JLL
Efrem Richardson
Information Systems Manager, City of Folsom
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Ahad B.
CTO, C-SPAN
Janelle Nero
Helpdesk Support Specialist, Timberwolves
Chris Lawrence
CIO, CISO at a leading healthcare company
Lyle Florence
Manager, IT Operations and Support at MyEyeDr
Betsy Summers
Featured Speaker: Principal Analyst, Forrester
Constance Mayaki
Programming Manager at Black Angus
Andre Heard
VP of Information Technology at 24Seven Hotels
Seth Earley
Founder & CEO, Earley Information Science
Kyle Campanaro
Director of Information Technology, SUNY Morrisville
Ahsan Baig
CIO, AC Transit
Will McKeon-White
Senior Analyst, Forrester
Diana M Ramirez
Director - Customer Success
Saurabh Kumar
C.E.O, Rezolve.ai
Julie Mohr
Featured Speaker: Senior Analyst, Forrester
Michael K. Smith
C.I.O., University of Evansville
Joshua O'Brien
Head of Generative AI
Tracy Vo
Head of Client Solutions
Manish Sharma
CRO & CMO, Rezolve.ai

Agenda

This webinar will give you insights about:

  • What makes local government and city services unique?
  • Current trends in resident and employee support
  • Challenges and opportunities in local government and city management
  • The GenAI advantage: Transforming operations for citizens and employees
  • Learn from experience: City of Folsom and City of Dublin
  • The future of local government and city operations with GenAI
  • Interactive Q&A session

x

Webinar Series

Integrating AI in Local Government and City Services: Enhancing Citizen and Employee Experiences

Please fill out the form to watch webinar

Agenda

This webinar will give you insights about:

  • What makes local government and city services unique?
  • Current trends in resident and employee support
  • Challenges and opportunities in local government and city management
  • The GenAI advantage: Transforming operations for citizens and employees
  • Learn from experience: City of Folsom and City of Dublin
  • The future of local government and city operations with GenAI
  • Interactive Q&A session

Our Speaker's Quotes

Efrem Richardson

"We started working with Rezolve.ai. And came up with a game plan on how we were gonna implement this. And they customized all the options that we needed."

Jackie Dwyer

"It's a fantastic tour guide for the community and we can build knowledge bases off of that as the AI is able to identify questions or concerns that customers have."

Our Speakers

Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Efrem Richardson
Information Systems Manager, City of Folsom
Saurabh Kumar
C.E.O, Rezolve.ai

Our Speaker's Quotes

Webinar Quotes

Jackie Dwyer
Director of Parks and Community Services, City of Dublin

"It's a fantastic tour guide for the community and we can build knowledge bases off of that as the AI is able to identify questions or concerns that customers have."

Efrem Richardson
Information Systems Manager, City of Folsom

"We started working with Rezolve.ai. And came up with a game plan on how we were gonna implement this. And they customized all the options that we needed."