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Freshservice alternative

Freshservice got you ticketing. Rezolve.ai gets it resolved.

Trusted by JLL & TotalEnergies Denmark · Rated 4.8/5 on G2 · SOC 2 Type II · ISO 27001 · GDPR · HIPAA-ready

An agentic AI service desk for IT and HR teams that have automated everything their ticketing tool can automate, and still have a queue.

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~70% of requests resolved before they become tickets 8 specialized agents reasoning over one shared conversation 50+ agents to clone from the marketplace, or build your own in plain language 4.8/5 on G2 · SOC 2 Type II · ISO 27001

Trusted by industry leaders

JLLBloombergTotalEnergiesHPE ArubaMyEyeDrPatelcoAC Transit
The Shift

Why teams move off Freshservice

A ticketing tool is measured by how well it routes work. An agentic service desk is measured by how much work never reaches a queue.

01 · RESOLUTION

From routing tickets to resolving requests

Workflow automation moves a ticket faster through a process. Sidekick answers and executes at the front door on Teams, Slack, email and voice, grounded and cited, so the request is finished rather than forwarded.

02 · REASONING

Agents that reason, not scripts that branch

Eight specialized agents reason over one shared conversation, holding context across systems instead of running a decision tree someone hand-built and now has to maintain.

03 · EVIDENCE

Know what to automate next, from your own history

DeskIQ clusters your closed-ticket history into ranked automation opportunities with projected impact. You build against evidence instead of guessing which workflows to write.

04 · MIGRATION

Stand alone, or run alongside Freshservice

Rezolve.ai is a true ITSM system of record — incident to change to JML, assets and CMDB — and can also augment your existing ticketing system while you transition. Prove value first, migrate on your own timeline.

The evidence

What changes when resolution moves to the front door.

Reported by Rezolve.ai customers, not modeled.

#OutcomeMeasure
01Requests resolved before they become ticketsAcross Rezolve.ai deployments~70%
02Black Angus Steakhouse — after-hours IT dependency, before90%
03Black Angus Steakhouse — after-hours IT dependency, after10%
04MyEyeDr — issues that never become a ticket~30%
Impact~10 mintypical resolution at MyEyeDr~30 secanswers from TotalEnergies Denmark's HR assistant, 24/7~100,000employees served by JLL's Ask Ethics, 80+ countriesREPORTED BY REZOLVE.AI CUSTOMERS
Before you renew

Five questions worth asking your incumbent.

Every ITSM vendor now has an AI story. These separate the ones that resolve from the ones that route.

01

Does the AI resolve, or does it summarize?

Assistive AI drafts replies and writes summaries. That helps agents, but the ticket still exists and still costs a human touch.

AskASK — show an employee request completed end to end, across two systems, with no agent involved.
Our answerSidekick resolves, then escalates with context. Around 70% of requests are resolved before they become tickets; the rest reach an agent with full history attached.
02

Who maintains the automation six months in?

Branching workflows are cheap to build and expensive to keep correct as systems and policies change.

AskASK — who edits this when the process changes, and what does that take?
Our answerPlain-language authoring in Agent Studio. Build governed agents in plain language or clone from a 50-agent marketplace, with MCP tool integrations for the systems you already run.
03

Can it show its work?

Autonomy without an audit trail is a liability, particularly in regulated environments and anything touching HR data.

AskASK — show the reasoning trace and the approval gate for an action that changed a system of record.
Our answerGlass-box by design. Approval-gated, audited and explainable, with cited answers. SOC 2 Type II, ISO 27001, GDPR, HIPAA-ready.
04

Does it tell you what to automate next?

Most platforms report on what happened. Few rank what to build, and fewer project the impact of building it.

AskASK — from our ticket history, what are the top ten automation opportunities and what is each one worth?
Our answerDeskIQ answers that from one export. Ticket history clustered into ranked opportunities with projected impact, so the roadmap is evidence rather than intuition.
05

Is the system of record part of the deal, or another line item?

Bolting an AI layer onto a ticketing tool leaves you paying for two systems and reconciling both.

AskASK — what happens to incident, change, JML, assets and CMDB if we consolidate?
Our answerOne AI-first ITSM platform. Rezolve.ai runs as your system of record standalone, or augments your existing ticketing system during the transition.
Verified By

Independently recognized, independently audited

GartnerHype Cycle for AI in ITSM 2026
ForresterNotable Vendor 2026
Everest GroupPEAK Matrix Major Contender
G24.8 / 5 average rating
SOC 2 Type IISOC 2 Type II
ISO/IEC 27001:2022ISO/IEC 27001:2022
GDPR compliantGDPR compliant
HIPAA-ready
Never trained on your data

See what switching from Freshservice to Rezolve.ai looks like

An agentic AI service desk for IT and HR teams that have automated everything their ticketing tool can automate, and still have a queue.

Book a Freshservice migration assessment