Upcoming Webinar
The Power of Explainability:

Building Trust in Agentic AI-Powered Support Overview

August 7, 2025 | 1.00 - 1.30PM EST

This 30-minute, podcast-style webinar explores Explainability—not as a buzzword, but as a foundational ingredient in building trustworthy Agentic AI inside modern IT and HR support environments.

Book your spot now

What you’ll walk away with:
Why explainability is the “missing link” in AI-powered support
How transparency fuels trust among agents, execs, and end users
How Sidekick 3.0 explains its actions—and how that changes the game
How explainability helps with adoption, training, and smarter AI behavior
What to expect from the next evolution: Explainability 2.0
Who Is It For?
IT and HR leaders adopting or scaling AI in support.
Operations and service desk managers looking for trustworthy automation.
Decision-makers focused on transparency, governance, and training.
Anyone tired of AI that just acts—but doesn’t explain itself.
Register
Our Speakers
Joshua O'Brien, Head of Generative AI | Rezolve.ai

Joshua O’Brien, Head of Generative AI at Rezolve.ai, fuses a decade of frontline IT support and Microsoft 365 administration experience with deep LLM engineering expertise to power the platform’s agentic ticketing, triaging, and analytics engine. Having risen from infrastructure intern to Technical Support Manager, he speaks the language of service-desk teams and distils real-world insights into Rezolve.ai's autonomous service delivery and product evolution.

Josh Carrero, Solutions Architect | Rezolve.ai

Josh Carrero, Solutions Architect at Rezolve.ai, has a diverse background spanning technical support, AI product management, and user experience design. With a strong focus on quality control and cross-functional collaboration, he leads initiatives from client onboarding to third-party integrations and internal feedback management, ensuring seamless delivery and innovation across teams.