DeskIQ assessment
Your ticket history already knows what to automate first.
Send 3-6 months of tickets. Get back a ranked list of what to automate, and what each one is worth. No demo, no sales call needed.
You get
- Your top automation opportunities, ranked, with hours attached to each
- A projected deflection number for your own queue, not an industry average
- A plain-language page per opportunity: what the agent would do and what it needs
Request your assessment
Four questions. We’ll send export instructions for your tool.
An export, not access
A standard export from your service desk: category, subject, timestamps, assignment group, resolution. Ticket bodies are optional and sharpen the result.
Cluster, then rank
Every ticket is grouped by what it actually asked for, then each group is scored on volume, repeatability and the hours it consumes.
A plan you can act on
The ranked list, the deflection projection for your queue, and one page per opportunity. No slides, no product tour.
Handled, then gone
Encrypted upload to an isolated tenant. Analysed by Rezolve.ai only. Deleted on delivery, with written confirmation.
What the ranked list looks like
Illustrative output for a 4,000-ticket-a-month IT desk. Yours will be built from your own data.
| # | Request type | Share of volume | Hours / year | Readiness |
|---|---|---|---|---|
| 01 | Password and MFA resets | 18% | 1,240 | automate now |
| 02 | Software access and licence requests | 11% | 980 | automate now |
| 03 | Distribution list and group changes | 7% | 610 | automate now |
| 04 | VPN and connectivity issues | 9% | 1,110 | assist first |
| 05 | New starter equipment and setup | 4% | 720 | assist first |
Numbers above are illustrative only.