Live Chat: Re-assign Chat to different Queue

Live Chat: Re-assign Chat to different Queue

Chat Agent Supervisors can re-assign chats to another agent in the same queue or in a different queue. 

Role Required: 

Chat Agent Supervisor 

Steps for the procedure: 

1. Go to “Monitor chats”. 

2. Select chat from “Active Chat” tab you want to reassign. 

3. Click on “Reassign chat”. 

4. Select the queue from drop-down.

5. Select agent from list ( Only active agents from the selected queue will be visible in list) and click on “Re-assign”.