Ticketing Task Automation

Ticket admins have the option to auto-close tickets from Resolved or Submitted status.   

To enable an Automation Action -
  

1. Select the Action you want to enable`   

2. Choose the number of weeks after which you want this automation to run.   

3. Choose the status as published and click update.   

Note - After you publish an Automation Action it will run and update the existing tickets, and then it will run Evey saturday at 00:00 hours as per UTC time zone.