Using Canned Responses

Canned Responses can only be triggered when connected to an end-user. 

1. Start talking to the end-user, click on Click to Initiate Chat

2. To trigger the Canned Response, type #, a list of your existing canned responses will appear

Note: You can follow the # with the text you entered as a key and press enter

3. Select the canned response you want and click enter to send